Direct to Local Bank withdrawal not received

[#1]

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

[#2]

Hello everyone, about a month back, I tried to perform a withdrawal request through my upwork account, but the funds have not been deposited to my local bank account, is there a way to track the process? Please let me know

[#3]

Hi Vaishnavi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Couldnt able to withdraw my funds to my bank, but bank is working good and upwork didnt give my full fund recredit, it says bank rejected but my bank is working good upwork charged me twice the withdrawal fees.

[#5]

Hi Saipriyaan,

I am sorry to hear about the trouble initiating a fund withdrawal. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#6]

This is my reference number for the transactions 627965765 and 628058165. Please do something about it. 

[#7]

Hi Abdullah,

I can sense the urgency of your concern. However, I looked closer at your account and confirmed that these are the withdrawal transactions you initiated today. Please know that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#8]

Hello.
I request support for the withdrawal that is returning, I have double checked my bank information, I don't know what more I can do.

thanks

[#9]

Hi Ufuk,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I did not received the funds I sent from Upwork to my UnionBank account because apparently it was invalid.

So around last last month, I created a new UnionBank account, specifically the PlayEveryday debit card. There is no funds in my account until yesterday, I tried to cash out some of my funds from Upwork to my UnionBank PlayEveryday account. Usually it takes about 30 minutes to 1 hour. But it's already been a day and I received no funds yet. This is the time that I think that the problem is my UnionBank account. So, using Gcash, I tried to send a small amount from my Gcash account to my UnionBank account, to test if it can receive funds. But, my funds from Gcash bounced back and I received a text message from Gcash that my account was invalid and did not exist. I double check my back account details before proceeding to send funds, I also made sure that I used the account number from UnionBank account that has 12 digits.

My question is, where do I report this and can I still receive my funds back? But how, since I sent the funds from my Upwork account. I hope someone can help me with this.. thank you!

[#11]

Hi Yvonnie,

I understand your concern. The standard time to process a Direct to Local Bank transaction is within four business days. In case of invalid or incorrect bank details, the transaction will be automatically reversed to your account after eight business days. Let us know if you do not receive funds after 8 business days so that we can assist you further. 

- Pradeep

[#12]

Hi! Thank you for replying! So the funds will be returned to my Upwork account after 8 business days, is that correct?

[#13]

Yes, if we are unable to complete the transactions your funds will be automatically reversed to your Upwork account after 8 business days. 

- Pradeep

[#14]

Welcome

I have a problem withdrawing money through...

Direct to U.S. Bank ACH is provided by the withparallax website

I entered the account information exactly as shown in my withparallax account

But when I checkout it fails and upwork sends me the message of which the attachment is a screenshot

I want a solution to this problem

[#15]

Hi Hamoudi,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you here with more information and further assistance on your local bank withdrawal concerns.

[#16]

Hi,

I am unable to withdraw money from Upwork account. I have received email from Upwork which says - Invaid data in the field taxNumber.

I have correct tax details on Upwork which have been validated.

Need urgent assistance from Upwork.

Regards,

Nitish

[#17]

Hi Nitish,

I’ve escalated your community post to a support ticket for review. One of our agents will contact you soon on this page with more information and further assistance on your withdrawal issue.

[#18]

Hi, I requested payment on 14th Oct 2023 at 11:20 AM UTC. Usually, whenever I request a payment, whether day or night or even on weekends, it is processed within 1 hour and I receive a second email saying that your payment is processed. But this time, it's been more than 18 hours and I haven't received the payment has been processed email. I am wondering what happened. Can you please check? Thank you.

[#19]

Hi Uzair,

Thank you for reaching out to us. I checked your account and can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#20]

Hi Annie, thank you for your prompt response, it is received now. Thank you.

[#21]

Hi, Payment not received to my Local Bank

I made a payment request yestarday, but my payment has not been processed untill now. Usually it takes less than 1 hours to process the payment and deposit into my bank account. This is not my first withdrawal I made withdrawals every week or whenever I want.

Thanks! 

[#22]

Hi Mahesh,

Thank you for reaching out to us. I checked your account and can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#23]

Hi everyone,

I requested for a withdrawal via the local bank (BDO) yesterday, Sunday 10/15/2023. For BDO users, where are you able to receive your payment? For my previous experiences of withdrawal, I expect that the payment will be reflected on the same day.

Thank you!

[#24]

Hi Amram,

Direct-to-local bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#25]

Hi Luiggi,

Thanks for the info. Will reply to this thread again if the payment is not yet reflected after 8 business days.

[#26]

Hi, my name is Fernando Barbas Jr and just new here in upwork community. I withdraw my first pay last Friday, Oct 13th but until now it was not credited on my local bank account. Most of my colleagues are using the same bank account as mine an they received their pay and got credited on the account last Friday night but it's only me who haven't received my pay. Please advise if how can I be able to trace my fund transfer. Thank you