Feb 13, 2020 09:21:38 AM by Vaibhava A
Hi,
I am using google sign-in to do the login to Upwork.
But now, I do not want to use my google sign anymore.
I want to use a separate Upwork username & password to login.
Please guide.
Thanks in advance.
Solved! Go to Solution.
Dec 26, 2022 11:34:33 AM Edited Jan 13, 2024 06:08:05 AM by Pradeep H
Hi all,
If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Mar 16, 2022 12:01:28 PM Edited Mar 16, 2022 12:24:15 PM by Valeria K
Hi, I just changed my email on upwork and it's showing this error.
New Email:**Edited for Community Guidelines**
Mar 16, 2022 12:36:44 PM by Valeria K
Hi Varun,
You should be able to view, disconnect or update the information for the Google account connected to your Upwork accoun in Settings > Connected Services.
Could you please check and update it to the email address you'd like to use to sign in?
Jan 2, 2021 04:48:29 AM by Sa X
Hi !
I'm new to Upwork and have two questions:
1. How do I know if I'm approved or not?
2. I would like to change my username and email but so far I figured out that I can't do that as long as I'm logged in using Google sign-in. How can I change that?
Log in -> Settings -> Connected Services .. doesn't work. It just stays on Password and Security.
Is this because of Google Sign-in or because my profile is not approved? Is there another option?
Thanks for replying and happy new year.
Jan 2, 2021 06:49:12 AM by Nikola S
Hi there,
Welcome to Upwork! I checked and can confirm that your profile was already accepted. For help getting started, check our Freelancer Guide. It covers everything from finding great projects that fit your skills to increasing your rate and getting stellar feedback.
You should be able to change your name and email address by going to Settings > Contact Info > Account there you can click on the pencil icon. Here is a screenshot for reference.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile name needs to be accurate, truthful and verifiable.
Let us know if you need further assistance.
Mar 9, 2021 05:01:37 PM by Enzo C
Mar 9, 2021 07:06:26 PM by Joanne P
Hi Enzo,
You can request a name change by going to Settings › Contact Info to edit your name. Please note that to set up a payment method, your verified name in Upwork must match the name on your payment account.
Mar 10, 2021 02:40:43 AM by Enzo C
Mar 10, 2021 02:47:17 AM by Goran V
Hi Enzo,
One of our team members will reach out to you via ticket and email as soon as possible and assist you further with your account. Thank you.
Aug 8, 2021 01:15:01 AM by Pradeep H
Hi Danica,
Thank you for your message. I see that you are already communicating with the relevant team via a support ticket here. Please don't hesitate to follow up with them on the same ticket if you have additional questions regarding your concern.
Thank you.
Pradeep.
Dec 27, 2021 09:50:44 AM by Hamza A
Hi, I've got the same issue. I can't go to settings due to re-type your password since I'm signed up using Google login so the password is not working. I tried to change the password using Forget password but didn't work as well.
Dec 27, 2021 10:42:13 AM by Bojan S
Thank you for reaching out to us, Ali.
One of our team members will reach out to you directly via email to assist you with your concern.
Mar 30, 2021 08:08:03 AM by Leah T
This is a rampant issue with Upwork. It won't let you do numerous things until you enable that security feature. It does not tell you this, it simply keeps dumping you there hoping you will magically figure it out. Once you set this up, it should behave better. Good luck.
Mar 4, 2021 01:45:18 PM Edited Mar 4, 2021 01:45:55 PM by Maris S
I registered myself in Upwork and also signed myself in with a Google account.
However, as I try to open settings, I'm asked to re-enter my password, but since I signed up with Google account, I don't have the password in place.
How can I access the settings page then?
Mar 4, 2021 02:55:22 PM by Andrea G
Hi Maris,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 21, 2022 05:05:40 AM by Andrea G
Hi Stanislav,
You can check out this help article for advice on how to recover your password.
Jul 3, 2022 04:47:53 AM by Mary Rose A
Hi Andrea G, I encounter the same issue. can you help me, please?
Jul 3, 2022 05:49:22 AM by Annie Jane B
Hi Mary,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 15, 2021 07:26:27 PM by Mohammed S
May 15, 2021 08:48:52 PM by Pradeep H
Hello Mohammed,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
May 16, 2022 04:45:59 AM by Jibin R
I am having the same issue.
I am logged in using Google Sign on.
But then I want to update my PAN details, when I click to go to the page, it asks for a password, which I have not set.
So what do I do here. Help !!!!!!
Jun 12, 2021 01:57:30 AM by DAN C
How to change my login way? I don't want to login to Upwork through Google account. And you don't allow me to login through my Email address. That's weird.
Jun 12, 2021 05:29:48 AM by Nikola S
Hi DAN,
Thank you for reaching out to us. To disable the Google Sign-in option go to Settings > Connected Services and disconnect your Google account. Here is a screenshot for reference.
Let us know if you need further assistance.
Oct 12, 2021 09:54:31 AM by Rubab I
I changed my email address. Now I try to log in with that email but I get this msg "You have not activated the Google sign-in method for this account. Please choose another sign-in method for this email address?"
Oct 12, 2021 12:06:03 PM by Nikola S
Hi Rubab,
I shared your report with our team and one of our agents already reached out to you directly via email to assist you further.
Oct 20, 2021 06:07:42 PM by Estela M
Hi,
I did my sign-up through Google, and now when I try to go to settings it asks me for the password. But, since I've signed in through Google I can't put my password and I can't access settings.
Is it possible to change my google sign-in to an email sign in or there is another way to solve this problem?
Thank you very much,
Oct 20, 2021 06:50:47 PM by Avery O
Hi Estela,
It looks like you already filed a support ticket regarding the same concern. I'll go ahead and follow up with the team who will handle your case so that you can be assisted further.
Dec 7, 2021 04:47:46 PM by Michael H
At the time of posting, the steps I needed were:
- Set security questions
- Set / Change password
- Then I can see & click the Disconnect button next to the google icon.
Dec 7, 2021 06:58:22 PM by Avery O
Looks like you were able to disassociate your Google account from your Upwork account.
If a freelancer or client is yet to set their security questions, they will be prompted to do so when accessing their Settings page. From there, customers can go to "Connected services", and under "Sign in with Google" they can click on "Disconnect."
Dec 17, 2021 11:18:59 PM Edited Dec 18, 2021 01:01:10 AM by Nikola S
I had made id for my website **Edited for Community Guidelines** but now i face login issues.
Dec 18, 2021 01:21:04 AM by Nikola S
Hi Kate,
Thank you for reaching out to us. I checked and it looks like you were able to log into your account recently. Could you please confirm if you need further assistance?
Jan 28, 2022 08:27:10 AM by Abhinav J
Hi,
I want to update my profile settings, which requires a password. But I have connected using a google account, so I am stuck now. Please help!!!
Regards.
Jan 28, 2022 09:23:20 AM by Andrea G
Hi Abhinav,
If you've set up Google sign in you still have a password from before that we only ask for when we need to verify your identity. If you've forgotten your password, check out this help article on how to reset it.
Feb 9, 2022 12:26:13 AM by Noonst J
Feb 9, 2022 03:19:55 AM by Goran V
Hi Noonst,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.
Mar 18, 2022 07:57:49 AM by Nona G
Go to Google Account >security >scroll down to signing in to other sites and click signing in with Google then you see apps access with your Google. Click the "X" on left side of the app you want to remove.
Mar 28, 2022 06:35:04 AM by Elaiza Genn A
Having trouble logging in to my new email, it says "You have not activated the Google sign-in method for this account. Please choose another sign-in method for this email address."
Please help me how to solve this.