Feb 13, 2020 09:21:38 AM by Vaibhava A
Hi,
I am using google sign-in to do the login to Upwork.
But now, I do not want to use my google sign anymore.
I want to use a separate Upwork username & password to login.
Please guide.
Thanks in advance.
Solved! Go to Solution.
Dec 26, 2022 11:34:33 AM Edited Jan 13, 2024 06:08:05 AM by Pradeep H
Hi all,
If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jul 2, 2022 05:23:17 AM by Annie Jane B
Hi there,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jul 13, 2022 09:11:08 AM by Rabia S
Hi, I have changed my email address on upwork but I am not able to sign in from the new email address. When I try to sign-in its says "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."
I can still sign in with my old email address but I want to switch to my new email address. Help please
Jul 13, 2022 10:53:10 AM by Nikola S
Hi Rabia,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via email to assist you further.
Jul 21, 2022 09:50:13 PM by HQ -
Hi, I wanted to change my log in setting from gmail log in to using an email address and password. How can I do this? Thanks
Jul 22, 2022 12:32:54 AM by Pradeep H
Hi HQ,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Jul 22, 2022 10:57:05 PM by Tidathip P
Hello Goran, Upwork won't let me login into my phone after changing Gmail 😢 Please help me fix the issue
Jul 23, 2022 12:22:33 AM by Annie Jane B
Hi Tidathip,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jul 23, 2022 04:32:36 AM by Nikoloz E
Hello, I want to update some info about my profile, but it requires to authorize device one more time and re-enter my password. It's impossible because I use Google sign-in. How can I solve this problem?
Jul 23, 2022 10:38:56 AM by Annie Jane B
Hi Nikoloz,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Sep 12, 2022 10:13:04 PM by Julien G
Hello Annie. I have the same issue than Nikoloz. I can't access my profile settings because it requires the email/pass step, while I'm logged in through Google. Is there a known process to go through it, or should the technical team reach out to me?
Sep 13, 2022 02:19:11 AM by Avery O
Hi Julien,
A member of the Customer Support Team has reached out to you directly via email to assist you further with your concern.
Sep 12, 2022 10:13:49 PM by Julien G
Hello Nikoloz. Did the technical team managed to help you on this? I have the same issue. Thanks.
Jul 25, 2022 10:25:39 AM Edited Jul 25, 2022 10:27:44 AM by Rosh M
I had mistakenly applied for a client account but had close it and start a freelancer account with the same email but it isnt happening. And i am unable to sign up with it . Please solve it for me
Jul 25, 2022 11:11:16 AM by Glory A
Hi, I am also currently having same issues. Please how can this be resolved
Jul 25, 2022 11:14:57 AM by Arjay M
Hi Rosh,
Thank you for reaching out to us. Please note that you're only allowed to create one account under an email address. Don't worry! I have escalated your concern to the appropriate team and one of the members will reach out to you via a support ticket with assistance on how to proceed with your request. Please check here or your email for updates.
Aug 8, 2022 03:09:42 PM by Federica R
I can’t do any modifications on my account. I can't access my account Settings. It asks for a password but I signed in using google.
Can somebody from Upwork help me?
Aug 9, 2022 11:37:34 AM by Jared M
Hello I need help with this issue. I created my account with my Google account. When I go to my account settings, it asks for a security question. I NEVER set up a security question. I go to change it, it asks for existing password. I NEVER setup a password. This makes no sense. Please help me with this. Thank you.
Aug 10, 2022 12:00:30 AM by Egor S
I signed in to upwork with Google (without entering a password or security question) and now I'm trying to enter my account settings, but the system asks me to answer a security question... How can I answer the question if I didn't even write it? What to do?
Aug 10, 2022 07:40:31 AM by Annie Jane B
Hi Egor,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 10, 2022 10:59:59 AM by Sergio V
Hi Bojan, I'm having the same issue.
I logged with google SSO and now is asking me for a password to set up my security asnwer...
Can you help me?
Aug 10, 2022 12:08:17 PM by Arjay M
Hi Sergio,
I can see that you've reached out to the team with the same concern and a support ticket has been set up. Please allow our team time to review your case and you should be getting an update on this page.
Aug 10, 2022 11:14:19 PM by Ashley S
I created my account using Google Sign-In. I was not prompted to create a password or to answer a security question, however when I go to adjust my page settings it is trying to force me to answer a security question that I have no answer to, or put in a password that I do not have. How do I fix this?
Aug 30, 2022 04:50:32 AM by Helen P
Hi Andrea, there's no such a button(
Face the same issue and can't disconnect my account, pls help
Aug 30, 2022 07:03:27 AM by Annie Jane B
Hi Helen,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Oct 3, 2022 02:13:12 PM by Kristina K
Hi, I'm attempting to change my login process with Upwork. Currently I sign on via Google Single Sign-On but would like to not use this anymore. Instead I want a single password and email.
I've tried to remove the connected service but it wants a password...that I never created.
Thank you for your assistance.
Oct 19, 2022 03:48:58 PM by Gabriela K
I'm trying to login with my main account (gmail), but I'm not being able to do this. Can you please someone help me to fix it? The message is: "Google account g...r@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."
Oct 19, 2022 06:45:56 PM by Arjay M
Hi Gabriela,
Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information? The email address associated with your original account would be extremely helpful. Thank you!
Oct 20, 2022 10:26:52 AM by Gabriela K
Hi Arjay,
Thanks for your response.
I've already sent you a private message with my e-mail. Could you please check if you received or not?
Thanks in advance.
Gabriela
Oct 20, 2022 11:24:57 AM by Arjay M
Hi Gabriela,
Yes, I did receive your message. I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your request and kindly expect an update here and on the email you need assistance with.
Oct 19, 2022 04:21:16 PM by Viktor T
Hi,
Please assist on my other account. google account t...3@gmail.com is not recognized for google sign-in on upwork. please make sure you are using the same account that you have previously linked.
Thanks.
Oct 19, 2022 04:36:38 PM by Sophie A
If this is a freelancer account, you are only allowed to have the first one you ever created.
Oct 19, 2022 07:17:47 PM by Arjay M
Hi Victor,
Sophie's correct! In addition to that, having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information about your original account? The email address would be helpful. Looking forward to your response.
Oct 19, 2022 09:03:11 PM by Viktor T
Hi Arjay.
Understood. The first account i created has not been active for 2 years. so, i believe Upwork had closed it.
I have sent you a private message. However, it seems like the message could not send out. Or please check your messages. it might have sent it. TQ
Oct 20, 2022 11:03:09 AM by Arjay M
Hi Victor,
Yes, I did receive your message, and thank you for providing the details for your original account. I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your case and you can expect an update here and on the email, you need assistance with.
Nov 21, 2022 02:12:18 PM by Yousef H
Hi,
I can't create an upwork account using Google sign in .
Every time I try, I press create account button but it shows loading then stops without having any feedback.
I really need help with this .
Thanks
Nov 21, 2022 04:37:38 PM by Arjay M
Hi Yousef,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.