Jan 30, 2021 09:51:58 AM Edited Jan 30, 2023 03:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 06:47:31 AM Edited Jan 13, 2024 06:07:19 AM by Pradeep H
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Mar 3, 2023 08:40:55 AM by Imani D
Hello, I already have a client account and I am now I am trying to set up a freelance account. I am trying to verify my phone number so I can complete my account creation, but I haven't received the code. It has been over an hour. Any help would be appreciated.
Mar 3, 2023 09:31:49 AM by Imani D
Hello, I already have a client account and I am now I am trying to set up a freelance account. I am trying to verify my phone number so I can complete my account creation, but I haven't received the code. It has been over an hour. Any help would be appreciated.
Mar 3, 2023 02:01:06 PM by Savannah B
I didn't receive an SMS verification code after trying multiple times
Mar 3, 2023 04:35:14 PM by Arjay M
Hi Savannah,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Mar 3, 2023 02:13:08 PM by Anupama K
Hello,
I am newbie to UpWork. While applying for jobs, I was not receiving the code that is supposed to be sent to my registered mobile phone. After multiple attempts, I received below message.
Kindly help in fixing the issue.
Thanks
Anupama
Mar 3, 2023 04:52:29 PM by Arjay M
Hi Anupama,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the here once your case is fully reviewed.
Mar 6, 2023 09:48:21 PM by Joshua Q
Hello UW community,
My name is J. Keegan Quinn.
I just joined to get some copywriting work, but I am having issues getting past the phone number verification step. I thought I previously signed up for UpWork.com but I guess that is not the case, and I vaguely remember having a similar issue when I originally tried to sign up, which is why I am resigning up. Can anyone help get this resolved?
Mar 7, 2023 01:39:34 AM by Annie Jane B
Hi Joshua,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Mar 9, 2023 12:35:30 PM by Joshua Q
Same for me. Now the most recent response from trying to verify my phone number is a message that my phone number is already in use. How the hell is that possible? Needless to say, I am getting livid over this. I am just trying to get some work done and then these obstacles just come out of nowhere.
Mar 9, 2023 01:28:47 PM by Arjay M
Hi Joshua,
We sincerely apologize for the inconvenience of having this error. However, I can see that you're already communicating with our Support Team to address the issue. We highly suggest you continue doing that through this Support Ticket so that the team can assist you accordingly and more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Mar 18, 2023 11:25:29 PM by Ryan P
Hello, every time I try to verify my phone number I never recieve the verifcation text. I have tried many times over many months and am just not able to use this website because of this. I have tried different computers and different browsers. Is there any other way to verify my account?
Mar 20, 2023 09:28:29 AM by Ekawati N
Can't submit proposal. Everytime it asked for verification code to my phone, I don't receive it. Please help
Mar 23, 2023 07:25:38 AM Edited Mar 23, 2023 07:28:31 AM by Alan D
I am new to Upwork and I am stuck on the phone number verification page. I do not receive a text message when I request one for a verification code. Can this be resolved? I've read at a number of different threads, and they say that the Upwork work staff will contact me via email to resolve the issue. Please help.
Mar 23, 2023 08:26:14 AM by Zobia N
Hello! I understand that you are having trouble receiving a verification code via text message on Upwork. This can be frustrating, but there are a few steps you can take to try to resolve the issue:
Make sure your phone number is entered correctly: Double-check that you have entered your phone number correctly and that you have selected the correct country code.
Check your phone's signal: Sometimes, issues with text message delivery can be caused by poor signal strength or coverage. Make sure you have a strong signal and that you are in an area with good coverage.
Contact Upwork support: If you have tried the above steps and are still not receiving the verification code, you can contact Upwork support for assistance. You can do this by clicking the "Get Help" button on the verification page, or by visiting the Upwork Help Center and submitting a ticket.
Consider using a different phone number: If all else fails, you may want to consider using a different phone number for verification. This could be a different mobile number or a landline number that can receive text messages.
I hope these suggestions are helpful and that you are able to resolve the issue with your phone number verification on Upwork. Best of luck with your freelancing journey!
Mar 31, 2023 01:42:33 PM by Shay K
Hi,
I'm currently trying to verify my phone number, but whenever I request a call or text message, I do not receivee either. I've tried multiple times with no success.
Mar 31, 2023 03:08:41 PM by Arjay M
Hi Shay,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Apr 4, 2023 11:38:54 AM by Nicholas A
Upwork says it's sending a code to my number. But I never recieve the text message so I can't finish making my account.
Apr 4, 2023 01:45:28 PM by Arjay M
Hi Nicholas and Rebecca,
Thank you for reaching out to us. I shared your reports with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed. They will definitely look into this and help both of you get past the phone verification process.
Apr 4, 2023 01:54:32 PM by Arjay M
Hi Sebastian,
Firstly, welcome to Upwork! I took a closer look at your account and I can see that you were able to get past the phone verification and it's been completely verified. Let us know if you still need further assistance with this concern. Thank you!
Apr 4, 2023 03:03:31 PM by Mk K
Hello,
Similar to others, I'm not receiving the text verification after trying on a few different devices. Could support be contacted for me please?
Mk
Apr 4, 2023 05:23:51 PM by Arjay M
Hi Mk,
I've shared your report directly with the team handling your case and one of the members has reached out with more information and instructions on how to resolve the issue. You may access your ticket here or on your email where you can coordinate with the team to resolve the issue.
Apr 6, 2023 09:06:00 AM by Nadine H
Hi there, just finished my profile and tried various times to have the verification code sent to my phone but nothing. Can you help? Thank you 😊
Apr 10, 2023 01:42:58 PM by Damme G
Helllo,
When I attempt to verify my phone number, the system doesn't send a code to me and I'm unable to apply to work because of this. I've tried several times. Please let me know how this can be fixed, thank you!
Apr 10, 2023 04:53:47 PM by Arjay M
Hi Damme,
I'm sorry to learn that you're having difficulties getting passed the phone verification. I've shared your report with the appropriate team for further review. One of the members will be assisting you via a support ticket. You may access your ticket and coordinate with the team on this page once your case is fully reviewed.
Apr 19, 2023 10:14:39 PM by Anton K
Hi. I changed my number once in my profile and now I can't take the task, writes "You attempted to change your phone number too many times. Please contact support." What to do?
Apr 27, 2023 11:02:19 AM by Daniel K
Hi,
I added my phone number to my profile.
Tried to apply for a job. Clicked "Apply now" button. Got to a "verify your number page". Asks for 5 digit code - got no text messages. Clicked "Resend Code" and entered my phone number. Got nothing. Both "text me" and "call me" options did not result in me getting any txt or calls. The phone number is correct and active.
Please help me with this issue.
Apr 27, 2023 12:56:14 PM by Arjay M
Hi Daniel,
I'm sorry to learn that you're having difficulties verifying your phone number. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your case. You may access your ticket and coordinate with the team on this page.
May 10, 2023 12:57:40 PM by Bambi J
Hi,
I have seen this in the forum before but I can't seem to get resolution. I can't get my phone number verified. I have tried through settings but the code won't send. I try to apply for a job but states phone number is already in use. I have seen a solution to update password. I have done that 3 times. Please help. Thank you
Jun 3, 2023 01:02:45 PM by Yash M
Hey Arjay,
I'm having the same issue. My phone number was verified but when it asks for text verification, I don't receive the code on my phone no matter how much I try to. I've tried the call me method as well and I receive nothing.
Looking forward to hearing from you.