I don't have access to my old verified phone number and need to update it with a new one.
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If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
The method of going to Settings > Contact Info doesn't work because it automatically asks me to confirm an old number, I no longer have access to. I can't update my new phone number because in Contact Info I'm asked to receive and enter a code from my old number. I included a screen shot, just need my verified number removed because it's no longer my number.
I moved to another country and Upwork won't allow me to go to my settings as it asks for a code verification from my old number (which I do not have access anymore). is there any way I could change my number?
I hope you all are fine and doing a great job. I just enable the two-factor authenticator and connect with the google authenticator app but I lost my cell phone. Now I am unable to log-in on the mobile app. Please help me.
Thank you for reaching out to us Michelle Lorraine and Shevi.
I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your requests.
i have an account as a freelancer but since I changed my phone number a while ago I can't enter anymore. Could you please open a ticket for that for me where I can share my login mail..?
I'm having a hard time trying to access my upwork account because of the two factor authentication. This is because i cant receive the OTP sent by Upwork because my phone was stolen just today. Is there a way that i can open my account and change my phone number in Upwork?
Is there anyony here who can help me on how to change my phone number as the phone number listed in my upwork account is the old one. There's no way for me get any notification.
Replaced my phone with a new one. Lost all my codes from google authenticator (should have setup microsoft or 2FA in the first place). Now I can't access my upwork settings. Can I have a little help here? I thought google will save a backup of authenticator to my google account. Currently frustrated with google (all my company and currency accounts are locked out). Thanks for the help!
Hi, i have had my phone stolen recently, and cannot log in to my usual upwork account because i cannot receive the text message. I have opened an account with my second email (exclusively to communicate with you).How can you help me getting access to my account as i have clients writing me without being able to answer them.
I'm sorry to hear about what happened. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
I'm sorry to hear about your issue. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
Hi! Unfortunately, my sim card was lost and I am unable to access the settings of my account since the two-way verification was enabled. Apparently, it would send a code to my number which I can no longer access. Is there any way I can change my old mobile number with the new one which I am using right now?