Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[961f9124]

Hello, I already have a client account and I am now I am trying to set up a freelance account. I am trying to verify my phone number so I can complete my account creation, but I haven't received the code. It has been over an hour.  Any help would be appreciated.  

[961f9124]

Hello, I already have a client account and I am now I am trying to set up a freelance account. I am trying to verify my phone number so I can complete my account creation, but I haven't received the code. It has been over an hour.  Any help would be appreciated.  

[AndreaG]

Hi Imani,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[blanco_savannah]

I didn't receive an SMS verification code after trying multiple times

[ArjayM]

Hi Savannah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[anuk2020]

Hello,

I am newbie to UpWork. While applying for jobs, I was not receiving the code that is supposed to be sent to my registered mobile phone. After multiple attempts, I received below message. 

Kindly help in fixing the issue.

Thanks

Anupama

[ArjayM]

Hi Anupama,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the here once your case is fully reviewed.

[f3bae1f1]

Hello UW community,

My name is J. Keegan Quinn.

I just joined to get some copywriting work, but I am having issues getting past the phone number verification step.  I thought I previously signed up for UpWork.com but I guess that is not the case, and I vaguely remember having a similar issue when I originally tried to sign up, which is why I am resigning up.  Can anyone help get this resolved?

[759e32fa]

Hi Joshua,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[f3bae1f1]

Same for me.  Now the most recent response from trying to verify my phone number is a message that my phone number is already in use.  How the hell is that possible?  Needless to say, I am getting livid over this.  I am just trying to get some work done and then these obstacles just come out of nowhere.  

[ArjayM]

Hi Joshua,

We sincerely apologize for the inconvenience of having this error. However, I can see that you're already communicating with our Support Team to address the issue. We highly suggest you continue doing that through this Support Ticket so that the team can assist you accordingly and more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[e4109035]

Hello, every time I try to verify my phone number I never recieve the verifcation text.  I have tried many times over many months and am just not able to use this website because of this.  I have tried different computers and different browsers. Is there any other way to verify my account?

[PradeepH]

Hi Ryan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[e89641fe]

Can't submit proposal. Everytime it asked for verification code to my phone, I don't receive it. Please help

[NikolaS]

Hi Ekawati,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[6d128500]

I am new to Upwork and I am stuck on the phone number verification page. I do not receive a text message when I request one for a verification code. Can this be resolved?  I've read at a number of different threads, and they say that the Upwork work staff will contact me via email to resolve the issue. Please help.

[mwiggenhorn]

They don't verify until you've had a couple of jobs. I believe.

[AndreaG]

Hi Alan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[9a0201ee]

Hello! I understand that you are having trouble receiving a verification code via text message on Upwork. This can be frustrating, but there are a few steps you can take to try to resolve the issue:

1. Make sure your phone number is entered correctly: Double-check that you have entered your phone number correctly and that you have selected the correct country code.

2. Check your phone's signal: Sometimes, issues with text message delivery can be caused by poor signal strength or coverage. Make sure you have a strong signal and that you are in an area with good coverage.

3. Contact Upwork support: If you have tried the above steps and are still not receiving the verification code, you can contact Upwork support for assistance. You can do this by clicking the "Get Help" button on the verification page, or by visiting the Upwork Help Center and submitting a ticket.

4. Consider using a different phone number: If all else fails, you may want to consider using a different phone number for verification. This could be a different mobile number or a landline number that can receive text messages.

I hope these suggestions are helpful and that you are able to resolve the issue with your phone number verification on Upwork. Best of luck with your freelancing journey!

[598e1af6]

Hi,

I'm currently trying to verify my phone number, but whenever I request a call or text message, I do not receivee either. I've tried multiple times with no success.

[ArjayM]

Hi Shay,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[f3a3aea4]

Upwork says it's sending a code to my number. But I never recieve the text message so I can't finish making my account.

[b1be01de]

Same here 

[ArjayM]

Hi Nicholas and Rebecca,

Thank you for reaching out to us. I shared your reports with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed. They will definitely look into this and help both of you get past the phone verification process.

[f43d8008]

Hello, i dont receive any code verification on my phone

[ArjayM]

Hi Sebastian,

Firstly, welcome to Upwork! I took a closer look at your account and I can see that you were able to get past the phone verification and it's been completely verified. Let us know if you still need further assistance with this concern. Thank you!

[17b19181]

Hello,

Similar to others, I'm not receiving the text verification after trying on a few different devices. Could support be contacted for me please?

Mk 

[ArjayM]

Hi Mk,

I've shared your report directly with the team handling your case and one of the members has reached out with more information and instructions on how to resolve the issue. You may access your ticket here or on your email where you can coordinate with the team to resolve the issue.

[f15b955a]

Hi there, just finished my profile and tried various times to have the verification code sent to my phone but nothing. Can you help? Thank you 😊

[AndreaG]

Hi Nadine,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[24abb7ed]

Helllo,

When I attempt to verify my phone number, the system doesn't send a code to me and I'm unable to apply to work because of this. I've tried several times. Please let me know how this can be fixed, thank you!

[ArjayM]

Hi Damme,

I'm sorry to learn that you're having difficulties getting passed the phone verification. I've shared your report with the appropriate team for further review. One of the members will be assisting you via a support ticket. You may access your ticket and coordinate with the team on this page once your case is fully reviewed.

[d76aa65b]

Hi. I changed my number once in my profile and now I can't take the task, writes "You attempted to change your phone number too many times. Please contact support." What to do?

[battershall-ramo]

Contact support?

[PradeepH]

Hi Anton,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[d_krinitsyn]

Hi,

I added my phone number to my profile.

Tried to apply for a job. Clicked "Apply now" button. Got to a "verify your number page". Asks for 5 digit code - got no text messages. Clicked "Resend Code" and entered my phone number. Got nothing. Both "text me" and "call me" options did not result in me getting any txt or calls. The phone number is correct and active. 

Please help me with this issue. 

[ArjayM]

Hi Daniel,

I'm sorry to learn that you're having difficulties verifying your phone number. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your case. You may access your ticket and coordinate with the team on this page.

[6d61d016]

Hi, 

I have seen this in the forum before but I can't seem to get resolution. I can't get my phone number verified. I have tried through settings but the code won't send. I try to apply for a job but states phone number is already in use. I have seen a solution to update password. I have done that 3 times. Please help. Thank you

[ArjayM]

Hi Bambi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your concern. You may access your ticket and coordinate with the team on this page.

[yash_mokate]

Hey Arjay,
I'm having the same issue. My phone number was verified but when it asks for text verification, I don't receive the code on my phone no matter how much I try to. I've tried the call me method as well and I receive nothing.

Looking forward to hearing from you.