Dec 2, 2021 09:06:13 PM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Jan 13, 2024 06:26:26 AM by Pradeep H
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Thank you
Pradeep
Oct 18, 2022 07:39:23 AM by Bojana K
Hi, I have trouble with adding my payment method, anyone to help? is there a bug in the system?
Oct 18, 2022 09:32:14 AM by Nikola S
Hi Bojana,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Oct 22, 2022 08:14:25 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Oct 22, 2022 08:59:33 AM by Muhammad M
Sandeep,
There could be a few issues at play here. Check to make sure that you have enough funds in your account to cover the purchase of connects, as that could be preventing the transaction from going through. Additionally, some payment methods may not be available in your country. You can reach out to the Upwork support team through the Help Center for more assistance.
Oct 27, 2022 06:22:37 PM by Naresh K
Hi I am getting message
Payment was declined
When I am trying to buy connects using sbi global master debt card.
Oct 27, 2022 07:50:39 PM by Arjay M
Hi Naresh,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation.
Nov 3, 2022 07:19:08 AM by Ashish D
Nov 3, 2022 01:23:46 PM by Muhammad U
Hi Upwork team,
My ATM card is declined. I was buying a connects but the balance in my bank account is insufficient. Due to this card has been declined, please reset my billing method, however, I can re-attach my card.
Thanks
Nov 3, 2022 03:56:14 PM by Arjay M
Hi Muhammad,
Thank you for reaching out. I'm sorry to hear about this transaction not going through. However, It looks like you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 4, 2022 06:25:08 AM by Ashish D
Nov 7, 2022 12:46:56 PM Edited Nov 7, 2022 12:47:39 PM by Daron T
Hello everyone,
I am facing an issue when trying to purchase new Connects. I am get the following message when I try to purchase BUT the Connects balance is not updating;
Your Connects balance has been updated! View Connects History
I have tried two different billing methods and still the same. Could someone please assist or share some information if they have experienced the same? I created a support ticket yesterday but waiting on a reply, unable to bid on any jobs so it is pretty high priority.
Thank you all 🙂
Nov 7, 2022 02:22:23 PM by Arjay M
Hi Daron,
Thank you for reaching out and reporting this here. I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Kindly expect an update on this page and don't hesitate to communicate with the team to resolve your concern.
Nov 7, 2022 03:18:52 PM by Ogbugh C
Good day Upwork,
Please I am having issues buying connects from my bank, if I intiate the transaction I will get a message saying your connect have been updated but nothing was added.
Nov 7, 2022 05:30:55 PM by Arjay M
Hi Ogbugh,
Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
Nov 8, 2022 06:43:11 AM by Daron T
Hey Ogbugh,
I am experiencing the same issue. No bank errors or declines, it simply says my connects have been updated but they have not.
Hopefully we can get a resolution on this.
Nov 8, 2022 02:21:06 AM by Sana N
Hi,
I am facing problem in buying the connects. I'm trying to buy connects via debit card. How do I know which card is acceptable by this platform?
Nov 8, 2022 06:14:22 AM by Annie Jane B
Hi Sana,
Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.
For this, please contact your card-issuing bank for more information about the specific charge decline.
Nov 8, 2022 06:42:24 AM by Januard S
Hello.
I want to buy connects with my Paypal account. But I don't have credit card. Is it possible to buy connects with my Paypal?
Hope any help.
Thank you.
Nov 8, 2022 06:53:19 AM by Daron T
Hi all,
So I tried my alternative bank card and that one worked - perhaps it is an issue with the bank provider blocking the payments in the background.
Interesting, as you don't get an error to say it was declined and it says your connects have been updated when they have not. Just thought I would share as it might help others. We might need to contact our bank to see why it is not working.
Cheers,
Daron.
Nov 9, 2022 08:16:39 AM by Pedro H
hi all
i am trying to buy connects for a couple days and not being able of doing it. I've tried paypal, several cards, etc..
Is there any other way of buying instead of the usual platform?
Nov 9, 2022 09:41:08 AM by Nikola S
Hi Pedro,
Thank you for reaching out to us. Could you please share more information about the error you receive when you try to purchase Connects?
I would like to let you know that there are several ways to purchase Connects. You can find more information in this help article.
Nov 10, 2022 06:24:00 AM by Pedro H
Hi Nikola
I've tried them all. Including paypal. The error says about "not validating" or something like that, I cant remebemer it in detail.
Nov 10, 2022 08:29:13 AM by Andrea G
Hi Pedro,
Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.
Nov 10, 2022 12:18:28 PM by Pedro H
Tried it all and did not work... is there a way to solve it? i really need to buy those connects!
Nov 10, 2022 01:08:39 PM by Arjay M
Hi Pedro,
Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.
For this, please contact your card-issuing bank for more information about the specific charge decline. You may also want to check this help article for other options on how you can purchase Connects.
Nov 9, 2022 04:31:39 PM by Moussa F
Hi,
Help me to understand something: I bought 40 connects and my card has been charged but I have not received the connects. What could be the cause and what to do in this case?
I leave you in attached file the explanatory screenshots
Please help me to find a solution
Nov 9, 2022 07:33:36 PM by Arjay M
Hi Moussa,
I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
I can see that the team has responded to the ticket you raised about your concern. It looks like they have provided you with more details and instructions to resolve the issue. You can access your ticket and communicate with the team on this page if you still need further assistance.
Nov 9, 2022 11:51:26 PM by Moussa F
Hi Arjay
Thank you for helping me to resolve my problem.
I'm sending now a message to my bank to understand more.
Moussa
Nov 10, 2022 03:54:35 PM by Moussa F
Hi Dear community
Thank you for your help. My problem with purchasing connects has been solved. Before going to my bank I tried the purchase operation again and received my connectors.
Thank you.
Nov 11, 2022 05:59:57 AM by Electricbee T
Nov 11, 2022 07:29:35 AM by Andrea G
Hi Electricbee,
Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.
Nov 26, 2022 09:42:16 AM by Annie Jane B
Hi Abdullah,
Thank you for reaching out. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.
For this, please contact your card-issuing bank for more information about the specific charge decline. You may also want to check this help article for other options on how you can purchase Connects.
Dec 6, 2022 11:16:55 PM by Noor A
I am not able to buy Connects, even I have bought many times with the same card before.
Showing this message - "Your payment could not be processed. Please choose an alternate payment method or retry again later."
Dec 7, 2022 02:01:20 AM by Annie Jane B
Hi Noor,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 21, 2022 02:05:07 AM by Annie Jane B
Hi Amitkumar,
I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.