Dec 2, 2021 09:06:13 PM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Jul 2, 2024 06:03:50 AM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Dec 7, 2023 10:31:44 PM Edited Dec 8, 2023 12:34:55 AM by Pradeep H
Hi,
I am unable to add my bank account to my upwork account what' wrong with that, There is an error while adding my bank account "We are unable to authorize your card. Please add another billing method or contact your issuing bank".
Please help and guide me How i can add my bank account. Screenshot attached.
**Edited for Community Guidelines**
Thankyou,
Regards,
Harsh Mehra
Dec 11, 2023 11:31:39 PM by Harsh M
Hi Support,
Thankyou for your reply. So we cannot add a bank account as a billing method. what can i do? is there only paypal option as a billing method? Because i am stuck on my job even i do not send any proposal to clients because of lacking connects. So please help me and guide what exactly i can do?
Thankyou
Harsh Mehra
Dec 12, 2023 02:16:57 AM by Annie Jane B
Hi Harsh,
I checked your account and it looks like the only other available billing method for you is Paypal.
Dec 12, 2023 06:56:37 AM by Alamin M
I can't add my payment method to buy connect. Whenever I try to add my visa card, it shows the attached error. Kindly assist me to fix the error.
Dec 12, 2023 07:55:48 AM by NikolaS N
Hi Alamin,
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Dec 14, 2023 03:24:02 AM by St V
Hi
The upwork system crashed, and the paiement has been done more than once. How can I be reimbursed?
Thanks in advance
Best regards
Dec 14, 2023 04:26:54 AM by Luiggi R
Hi there,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 15, 2023 02:48:00 AM by St V
Hi
According our conversation of yesterday, my bank is not able to remove the transfer, please reimburse me :
when I tried to pay for connects, your system crashed. The amount has been paid more than once
Best regards
Dec 15, 2023 04:47:56 AM by Luiggi R
Hi St,
We've previously escalated your concern to the Customer Support team, and as mentioned in your ticket, a refund has already been initiated. Please allow up to five days for the refund to be completed. You can find information in your support ticket here.
Dec 15, 2023 06:07:26 AM by Krishan R
Unable to buy connects, tried different payment methods and contacted my bank they said no Upwork transactions was placed and everything is working fine neeed urgent help !!
Dec 15, 2023 07:23:28 AM by Luiggi R
Hi Krishan,
I'm sorry you're having trouble buying Connects. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 21, 2023 08:55:30 AM by Luiggi R
St, you already have a ticket with the Customer Support team, where they have indicated a refund was processed. Once processed, refunds take up to 5 days to be completed and returned to your original payment source. Please refer to your support ticket here if you have questions.
Dec 22, 2023 07:38:31 PM by Asad M
Hi, I hope you are all fine and doing well. I have created a Upwork account and added a billing method to purchase connects. But it keeps on showing billing method is not active. I have added 3 to 4 billing methods and it shows some error. What should i do as i am not able to purchase new connects and apply for jobs as well. Do help!
Dec 22, 2023 10:34:30 PM by Joanne P
Hi Asad,
I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Dec 22, 2023 11:43:18 PM by Asad M
Thanks I would appreciate it. Just so that you know, these card and billing methods are working perfectly fine everywhere else other than upwork.
Jan 5, 2024 07:04:56 AM by Prince Chimnadindu O
My mastercard is unable to be aunthorised for payments, Why?
Jan 5, 2024 08:28:44 AM by Luiggi R
Hi Chimnadindu,
I checked, and it looks like your card-issuing bank has declined the transaction. Please contact them directly so that they can assist you with the specific decline error.
Jan 6, 2024 04:15:26 PM by Annie Jane B
Hi shahidul,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
Jan 8, 2024 10:39:50 AM by Darial C
My card has a sufficient balance, but I see this error message "Recent charge failed." and can't purchase connets.
Darial.
Jan 8, 2024 01:38:24 PM by Arjay M
Hi Dariel,
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, let us know and we'll look further into that for you.
Jan 11, 2024 03:16:59 AM by Margaret N
Hi @upwork community. I've been trying to buy connects but I keep getting this error message. My bank confirms that the card has no issues but now I can't buy connects. I've had to remove and add the card again but still the issue persists. Please help
Jan 11, 2024 04:18:35 AM by Jyoti S
Make sure that your card is enabled for online purchase, POS, and eCommerce transactions.
Jan 11, 2024 05:09:25 AM by Luiggi R
Hi Margaret,
I see that you were able to raise a support ticket regarding your concern. One of our agents has just recently followed up with you with more information and to assist you further.
Jan 12, 2024 02:42:25 AM by Margaret N
Jan 12, 2024 05:54:17 AM by Annie Jane B
Hi Margaret,
I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jan 11, 2024 08:31:32 AM Edited Jan 11, 2024 10:30:58 AM by Annie Jane B
**Edited for Community Guidelines**
Jan 11, 2024 10:35:07 AM by Annie Jane B
Hi Vikram,
I'm sorry to hear that you were having trouble purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? You may also try using other billing methods.
Jan 11, 2024 11:06:02 PM by Vikram D
I already tried the different billing method, I got same error.
I used visa debite card but I got same problem.
Jan 12, 2024 01:24:24 AM by Pradeep H
Hi Vikram,
Could you please also contact your card issuing bank to check the available limit and permissions to complete international transactions?
- Pradeep
Jan 12, 2024 02:12:30 AM by Vikram D
Hi, Pradeep,
I used different master and visa cards but I got the same error.
- Vikram
Jan 12, 2024 05:04:13 AM by Annie Jane B
Hi Vikram,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jan 12, 2024 07:15:06 AM by Biman M
Hello, I have added an SBI VISA GLOBAL INTERNATIONAL DEBIT CARD to my financial Upwork account. I can buy even 40 connects by using that card. I have to change my membership from basic to plus by using the same card. But, I can't. I have enough balance in my account. I have reached my bank for further information. There is no issue with the bank. They have told me to ask the Upwork customer care department. Please provide me with a solution. Thank you.
Jan 12, 2024 11:28:46 AM by Annie Jane B
Hi Biman,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jan 12, 2024 11:38:12 PM by Biman M
Hi Annie
Thank you How much Time did solving the problem? Please Humble request to solve.
Jan 13, 2024 01:32:18 AM by Annie Jane B
Hi Biman,
Please allow our team 24-48 hours to reach out to you. We appreciate your patience as we try to resolve this for you.
Jan 14, 2024 05:53:21 AM Edited Jan 14, 2024 05:55:06 AM by Miguel V
I am trying to input my card as a billing method. I'm using mastercard.
There is an error and I don't know what to do with it.
the error is asking me to contact customer support.
please help me.