Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Sep 15, 2022 02:39:17 AM by Naimul I
Hi
My account is fully verified . And my payment method is also verified . But when i trying to get paid it looks my finacial account is suspended. I dont know why its looks like that . So after that I create 5 ticket in several time with in last 2 days . But Ean Hibionada is closing my tickets without any reply and ticket looks solved.
But my issue is not solved , even I dont know why its happening ?
Someone can you please suggest me what can I do now ?
Sep 15, 2022 05:56:47 AM by Pradeep H
Hi Naimul,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Sep 16, 2022 06:55:30 AM by Samuel Jossue M
Hello!
I've been having a problem with my financial accountt his last month. At the beginning I started having problems because my paypal account was being limited and that's why upwork suspended my financial account. Now I have created a payoneer account and I'm still having the same problemwith my financial account, I would like to know if any of you have had the same problemand how can I solve it.
Thank you so much for reading and I hope you can help me.
Sep 16, 2022 06:57:10 AM by Samuel Jossue M
By the way, I already contacted support and I'm waiting for their response, however I would like to know if you've had the same problem and how you solved it.
Sep 17, 2022 03:02:16 AM by Aki L
I've done everything yet my account is still on hold. I need to pay my freelancer ASAP but still don't have someone reaching out to me. I created several tickets
Sep 21, 2022 08:03:54 PM by Joanne P
Hi Aki,
I checked and it looks like one of our agents already assisted you via chat. It looks like the issue has already been resolved. If you need further assistance, please let us know. We are here to help!
Sep 18, 2022 05:33:53 AM Edited Sep 18, 2022 07:20:37 AM by Pradeep H
Hi,
I created a company with my official email address **Edited for Community Guidelines** account few weeks ago and added my payment methods. Now I want to do a job posting but the system shows a message that "My Company is Suspended" or " Financial Transactions are Limited ".
Kindly assist about this issue
Syed Muhammad Ali Shah
**Edited for Community Guidelines**
Sep 3, 2023 07:13:35 AM by Muhammad Ashfaq S
Hi Pardeep,
I am getting the below error"Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."
I have added new account as well as I have added debit card for pmt option. but still i'm facing the same error from last one week.
Sep 19, 2022 12:52:54 AM by Prabhakar S
I Need to refund $50 to one client to resolve the issue but i don,t know how can i refund help me please
Sep 19, 2022 03:43:13 AM by Pradeep H
Hi Prabhakar,
Thank you for your message. I am sorry to hear about your financial account. I'll have one of our customer support agents reach out to you directly to assist you further.
Thank you,
Pradeep
Sep 19, 2022 08:00:37 AM by Naseer A
I am facing an issue regarding payments "Error: financial account has been suspended:. So can you please help me.
Sep 19, 2022 09:59:27 AM by Nikola S
Hi Naseer,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Sep 21, 2022 08:02:56 AM by Ariful I
Hi everyone! It's a wonderful day. Hope everyone are doing well. Today I'm trying to a test withdraw, but I saw there is my financial account is suspended!
(Situations 1)
Yesterday I was trying to buy some connects from my card. That was unsuccessful for Bank payment getaway. And I was talking with them, they'll solve it immediately.
(Situation 2)
My account is ok. Couple of month ago, Upwork review it with documents. And I was withdrawn my balance. But I don't no why now financial account is suspended!
My gases is yesterday situation! Payment unsuccessful and I'm trying 3 times, maybe that's why!
Anyway, share your experiences, I want to know how is your experience. Have a good day everyone.
Ari
Sep 21, 2022 10:05:34 AM by Nikola S
Hi Ariful,
I checked and it seems that you already created a support ticket regarding your account status. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Sep 28, 2022 07:20:52 AM by Mohsin A
I am unable to withdraw my funds and got a window mentioning that there are some restrictions on my account and worst part is that help is unable to help!
Any solution, please!
May 1, 2023 03:07:53 PM by Mary Margaret G
If everyone created a 'Ticket' and your reason why you need help at: Support@UpWork.com
The response bot will tell you 'when' and 'where' you are in line to help your situation get resolved.
Do not click on anything or add especially with $$ problems.
Hope this helps everyone. Gets some organizatiton going.
Sep 28, 2022 09:19:32 AM by Francesco V
Hi support,
This morning, I tried to withdraw my earnings, and it appears my financial account has been suspended. From what I gathered, this can happen when I ask a client for payment through platforms outside Upwork or when another Freelance Upwork account has my same billing address. I'm positive I fall into neither category and would like to understand why Upwork did suspend my financial account without any notice. The situation I find myself in is precarious due to this inconvenience.
I already submitted a ticket and would be thankful if you could tell me the expected wait time before someone can take over and solve this issue.
Thank you.
Sep 28, 2022 12:34:01 PM by Nikola S
Hi Francesco,
Thank you for reaching out to us. I would like to clarify that you should receive an update on your ticket in the next 24 - 48 hours.
Sep 28, 2022 10:40:13 PM Edited Sep 29, 2022 12:51:57 AM by Anand V
When i login to my Agency account i am seeing the following message
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
support.upwork.com is not giving the required answers and the option to raise a request is not visible on my page.
I have verified with the bank and my card is active for monthly payments to happen. Since that payment did not happen, my membership plan got downgraded to basic.
The option to upgrade the plan from Agency basic to Agency plus is not active and i am not able to perform any actions when clicking on the button.
Can somebody please help me on the issues.
Sep 29, 2022 02:38:09 AM by Pradeep H
Hi Anand,
Thank you for your message. Your financial account has been placed on hold due to a declined card status. Please try again with another card and the hold should be auto-lifted as soon as the card payment is successful.
Thank you,
Pradeep
Sep 29, 2022 03:18:26 AM by Anand V
Hi Pradeep,
We have updated the card details and also cross checked with bank. Still I am not able to make changes to the membership plan. The option to raise a ticket is not available. Not able to reach any help on the Get Support chat window. Please help.
Sep 29, 2022 03:18:42 AM by Fang F
My financial account has been suspended. Please help me recover it.
Sep 29, 2022 05:48:25 AM by Andrea G
Hi Kendra,
Could you please try removing your PayPal payment method and re-adding it?
Sep 29, 2022 05:12:05 AM by Mario K
Hello,
my financial transactions were limited, because the payment failed, because PayPal needed to verify my account. Meanwhile I payed by credit card and my PayPal account is verified, but transactions are still limited and my contract is on hold. How do I fix this?
Sep 29, 2022 08:26:29 AM by Saleem A
I am not able to pay for due balance. Upwork tried to charge my card but i dont know why its not working and now i cant pay at all.
Oct 2, 2022 05:09:48 AM by Annie Jane B
Hi Saleem,
Thank you for reaching out to us. I reached out to the team to follow up on your concern and they will reach out to you soon to assist you further. You can access your support tickets here.
Sep 30, 2022 12:40:08 AM by Fang F
My financial account suspend, can anyone help me?
It said my financial account name do not match my bank account name, but I haven change the name in the contact to make it the same, why it is still suspend?
Sep 30, 2022 03:35:24 AM by Pradeep H
Hi Fang,
Thank you for your message. I see that your payment method is already accepted and will be active after 3 days. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Thank you,
Pradeep
Oct 1, 2022 07:16:42 AM by Jerick M
I have a restriction on my account but has not been notified on why this matter occurred. Withdrawing has been restricted as well.
Oct 1, 2022 10:13:16 AM by Luiggi R
Hi Jerick,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Oct 5, 2022 06:37:19 AM by Neil Andrew M
Hello everyone, I had this issue today and I didn't change anything on my account and even in my paypal account.