Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jan 30, 2023 02:36:24 PM by William T C
Joann,
Can you attach a screenshot? I have never seen those words used on this site. Thanks!
Jan 30, 2023 04:42:24 PM by Arjay M
Hi Joann,
I can see that the team has reached out to you with more information about the status of your financial account in this support ticket. Looks like you're all set. As mentioned, should you have any questions or need further assistance, please don't hesitate to get in touch.
Jan 30, 2023 05:53:10 PM by JAMIU Oladeji A
Hello, please I have been having these issues for the past week now, My account is showing that Financial transactions for my account have been limited. Anyone with the knowledge of helping me, My support ticket is #38837602.
Thank you very much
I will be waiting for your reply.
Jan 30, 2023 07:59:19 PM by Arjay M
Hi Jamiu Oladeji, Bolagun and Fasasi,
Thank you for reaching out and reporting this here. I can see that each of you already raised a support ticket regarding your concern. You can access your support tickets on this page. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 30, 2023 05:53:59 PM by Balogun A
Hello, pls I am having issues for the past week now, , I tried to withdraw my earnings, and it appears my financial account has been limited. Anyone with the Knowledge of helping me. My support ticket is :#38837599
Thanks
Jan 30, 2023 06:06:10 PM by Fasasi R
Hello, please am having issue with my account for the past few weeks. My account is showing financial transactions on my account and has been limited. Anyone with the proficiency of helping me. My support ticket is #38837673
Thank you so much
Jan 31, 2023 01:45:48 AM by Amin H
When I try to withdraw my money to Payoneer, they show me message that withdraw are currently restricted to your account. My account is fully verified. In addition Upwork didn't send me any email that why withdraw are currently restricted in my account. I really need help with this ASAP.
Amin Haider
Jan 31, 2023 03:29:39 AM by Annie Jane B
Hi Amin,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 31, 2023 05:27:14 PM by Tariq Mahmood K
I am getting this message on my individual freelancer account not sure how to resolve this issue
any body help me in this please
Thanks
Tariq
Jan 31, 2023 07:56:01 PM by Arjay M
Hi Tariq,
Thank you for reaching out. I can see that you've already raised a couple of support tickets regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 1, 2023 07:36:04 AM by Kranthi c
issue contents:
"Financial transactions for ??? have been limited. Please check your email for additional information or contact customer support."
I've added the card and paypal and paypal has in progress status.
Feb 2, 2023 06:21:56 PM by Usama H
Hi
I am Facing the isssue that financial transection for my account has been limted. Due to which i can't withdraw my earnings
i contacted to support through ticket but lamost 48 hours has beed passed and till now i recieved no support and no reply from upwork team
Please help in resolving the issue
Feb 2, 2023 08:45:37 PM by William T C
Usama,
If you are having an issue with your financial transactions on Upwork and have contacted their Support team but have yet to receive a response, they recommend that you try contacting them through other available channels such as email or phone. They also suggest referring to their FAQs page for frequently asked questions regarding financial transactions. If after all of those steps your query remains unresolved, you can escalate the support ticket to reach the appropriate Customer Care representative who will help you in resolving the issue. Have you clicked the "Get Support" button on the bottom right of the screen? Have a great day!
Feb 2, 2023 10:58:18 PM by Pradeep H
Hi Usama,
Thank you for your message. I am sorry to hear about your financial account. I have followed up with the team handling your response and one of our team members will reach out to you via the same ticket as soon as possible to assist you further.
Thank you,
Pradeep
Feb 3, 2023 09:15:19 AM by Usama H
Thank You perdeep and William for your support
My issue Got resolved by the support team of upwork on my ticket , It was really encourging to see reply from you
Thanks again
Feb 3, 2023 12:20:56 PM by Mohammed L
I see this banner on my account, but i did not receive any email, I didn't get any message from the support either.
I can't withdraw money, or create direct contracts
Thank you for your help
Feb 4, 2023 07:38:31 AM by Pradeep H
Hi Mohammed,
Thank you for your message. I am sorry to hear about the action taken on your financial account. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Feb 5, 2023 03:16:55 PM by Usama H
Hi upwork ,
I got this notification not sure why
Your financial account ------ has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.
Need help to get out of this asap-
thanks
Feb 6, 2023 07:56:37 AM by Satenik M
Hi everyone,
I have asked to verify my identity. After submitting documents I got the message that it would be reviewed in next 24hrs but it's already 3rd day (78hrs) that I don't have any replies. I am writing you to check why and is there someone who have the same issue?
My time is money and now I can't submit new proposals and I can't work because upwork sent the message to my clients and widrawed all my proposals.
Please let me know if you had the same issue and how to sove it.
Looking forward to hearing some solutions as soon as possible.
Feb 6, 2023 10:10:02 AM by Nikola S
Hi Satenik,
Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Feb 7, 2023 11:20:24 PM by Satenik M
Hey,
I uploaded all the necessary documents yesterday, but still no response from the support team. Please follow up my ticket asap and provide further instructiuons for reactivating my acccount so that I can go back to my work!
Regards
Feb 8, 2023 02:48:31 AM by Annie Jane B
Hi Satenik,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Feb 8, 2023 04:00:59 AM by Ammar S
I need help to Check my upwork account name Ammar Sarwar Janjua. Its suddenly down with no reason. How i will i improve or anyone can help me?
Feb 8, 2023 06:21:14 AM by Annie Jane B
Hi Ammar,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Feb 8, 2023 04:41:20 AM by Satenik M
I totally understand, but please take into account that it's really important for me to be assured that my account will be restored soon and I will be able to continue my work. My client can't wait forever.
Feb 8, 2023 06:24:11 AM by Annie Jane B
Hi Satenik,
I’m sorry but I won’t be able to assist you here further. Your ticket is assigned to the correct team, and they should be able to help you with your concern. I would recommend adding these to the same ticket thread so that the team can assist you more efficiently. Please don’t hesitate to update the same ticket thread if you have further questions or concerns.
Feb 9, 2023 07:43:47 PM by Dong N
Hi
I can't withraw to my paypal account.
I get this message "Financial transactions for Dong Mr (63342840) have been limited. Please check your email for additional information or contact customer support."
I joined paypal and visa card to upwork account, but this problem was not solved yet.
I really don't know the reason.
Please help!
Thanks.
Feb 9, 2023 09:53:29 PM by Pradeep H
Hi Dong,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Feb 11, 2023 09:24:55 PM by Trizah M
Hi Upwork teams, Greetings.
This is Chari and I've been using my Upwork account for over 2 years now.
Even though I haven't been very active, I recently received payment for an order but my account says "Your financial account -__________- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.".
The payment method I chose already exists.
Please help!
Feb 11, 2023 11:35:30 PM by Pradeep H
Hi Trizah,
Thank you for your message. I am sorry to hear about the status of your financial account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Thank you,
Pradeep
Feb 12, 2023 08:41:07 AM by Arsenii H
Hello! My account was suspended due to a lack of money on the payment method connected.
I resolved this by connecting a new billing method and paying all the bills, but still, I can not submit applications as a freelancer.
Can you help? Appreciate it.
Feb 13, 2023 12:13:53 PM by Joann S
Hi luigi can you please help me
Feb 13, 2023 01:05:46 PM by Arjay M
Hi Joann,
Arjay here stepping in for Luiggi. Thank you for reaching out to us here and I also want to confirm that I did receive your PM with the same concern. However, I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 17, 2023 05:34:23 AM Edited Feb 17, 2023 05:34:39 AM by Arsenii H
Hello! My account was suspended due to a lack of money on the payment method connected.
I resolved this by connecting a new billing method and paying all the bills, but still, I can not submit applications as a freelancer.
Can you help? Appreciate it.
Feb 15, 2023 09:34:30 AM by Dmytro I
Hi! I had some problems with PayPal, and then I got a message "Your financial account -Dmytro Ivanov (66306758)- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account. I changed the payment methods, but the error has remained, how to fix it?