Financial transactions for my account have been limited

[0bb36d87]

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

I have verified my PayPal access as well as I have added a debit card for more options.

I am also not able to hire a freelancer I am getting the below error.

"offer creation failed"

[68dbb787]

I recently created my account and meticulously followed all the required steps. Despite my efforts, my account has been suspended. there are some clarification on the reason behind this suspension? I'm eager to understand and rectify any mistakes I may have made.

[12eec668]

I can help you to do it 

[ArjayM]

Hi Javier,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page with more information and to assist.

[6b391292]

Had this issue when posting.Have updated to a different billing method/card and still not letting me post. What do I do?

[PradeepH]

Hi George,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[4b93e3da]

I am unable to invite talent to my roles. I am not sure if this is due to the fact that the system will not let me update my billing information or if that is a separate issue. 

[PradeepH]

Hi Gianni,

I am sorry to hear about the challenges while inviting Talents. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[bizcoachuk]

Despite updating payment information and providing more sources and having 'Balance: $0.00, upwork account is showing as "Financial transactions on your account have been limited due to a failed charge". This has prevented the rehire of contractor. Upwork is also showing the freelancer a message "This feature is not available because your client has been suspended". 'Chatbot' message was Upwork would have sent a message about what needs to be done, but that has not happened. Why has Upwork not sent an email about how to fix this issue Chatbot refers to, but messaging freelancers to state the client has been suspended? Help needed from a moderator (real person, not a chatbot) with this issue! 

[NikolaS]

Hi Veronica,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d9c1493a]

Hello upwork team, 

My ID verification is still pending without any feedback concerning the status ofy verification. It's about 48hours today. 

Please I need help, so I can continue working. 

[94781910]

Hello My account was temporarily suspended and some days later the Financial Transaction was limited without knowing what actually happned and I've been trying to solve this but no repose at all 

 

[JoanneP]

Hi Jason,

We're sorry for the delays in responding to your ticket. We've followed up with the team. They will review your ticket and update you directly through there. 

[94781910]

Okay but can't you help

me solve this because I've got no response since more than 15 days I opened the ticket 

[0ca69a0f]

Please help! My account has been suspended, I don't know how to contact technical support or get some type of more accurate response. At the top of my profile two red banners appear alerting me that there is a problem with the primary billing method. I have already contacted Paypal and the associated cards and they assure me that there are no problems and everything is verified. I do not know what else to do !

[LuiggiR]

Hi Virginia,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[a6e6e165]

Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance.

It shows this message even though payment has left my account on 2nd September, this still shows and limits my account!

[mattelamparo]

Hi Houriyah,

I appreciate you reaching out to us for help. I've escalated your post to a support ticket. One of our specialists will contact you as soon as possible and help you with your concern. Thank you for posting in the Upwork community.

For reference, you may check your ticket here.

[sunny_9sharma]

Hi Team,

I have been dealing with the same issue for more than couple of weeks. I use freelancer and client both accounts. In my account it says error 
Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance.

But I have checked everything there are no pending payments, I also have added multiple cards and accounts, verified with bank and they say all good. I tried through chat bot but it's not helpfull in resolving this issue. I came here today as I wanted to post a job and it doesn't allow me to post a job. I need help urgently please
Kind regards
Sunny

[PradeepH]

Hi Sunny,

I am sorry to hear about your account status. I have followed up with the support team and I am pleased to inform you that your account has been restored. Feel free to message us if you need further assistance. 

- Pradeep

[661a8024]

Hi! Im new to Upwork, i would love to start working on the platform, but im getting this messages after i ser up my billing method.

i've even purchased connects and have them available, but apply button is grayed out.

ai bot is not helping me.

can you please contact me?

Thank you 

[shiponkormoker]

Sorry to hear about your trouble with setting up your billing method. The grayed-out Apply button might indicate an issue with your account's financial transactions. I suggest reaching out to Upwork support for assistance. They can provide personalized help to resolve the matter swiftly. Best of luck with your freelancing journey!

[JoanneP]

Hi Ariel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[iamubaid]

Hi people i am trying to Withdraw funds from my upwork account but it says " Withdrawal is currently restricted on your account. Please contact Upwork Support." but there is no way to contact upwork's support what do i do in this case?

Attaching screenshot below

Thank You

[JoanneP]

Hi Ubaidullah,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[517f0d8b]

No matter what I do, Upwork refuses to remove this message, I've tried multiple good credit cards and Paypal. 

I  can't clear this message and I supposed it is the reason I can't "Submit Proposal" to clients:

We found a problem with your primary billing method and to put it on hold. Update it now.

Financial transactions for Ken Cottrell (nnnnnnnn) have been limited. Please check your email for additional information or contact customer support.

[LuiggiR]

Hi Ken,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4822d254]

Please advise 

[4822d254]

Please advice 

[JoanneP]

Hi Nunzia,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4453ada6]

Hello Upwork Team,

I added and changed my PayPal account and visa card. But still I have this notification ''Financial transactions for your account have been limited. Please check your email for additional information or contact customer support.'' on my account. I already tried support, the bot, looking for human help somewhere bt all the automatic alternatives just take me to the steps I already followed.

Please help! 

[LuiggiR]

Hi Shurentsetseg,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[5dead83f]

I am trying to send an offer to freelancer . I attached one payment method . Upwork was showing you have not sufficient funds but actually i have. Then i tried another method. Now I am receiving the transaction notification on my app but upwork does not deduct anything from there and also not processing the offer to next step. 

I genereted the ticket but no one even replying me there.

[JoanneP]

Hi Haleema,

We have submitted a follow-up to the team that's handling your case. Please allow them time to review. One of our team members will update your ticket and assist you further. 

[df00e095]

I’ve tried several times to add my billing method, and this keeps coming up:

"We’ve encountered an issue with your primary billing method and have put it on hold. Please update it now."

Luis García's (94705615) financial transactions have been limited. Please check your email for additional information or contact customer service.
I’ve already contacted my bank, and their response is that the card is enabled for online payments. How can I resolve this?

[LuiggiR]

Hi Luis,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[hillarygoncalves]

I'm getting this messag and the payment was charged on my card Financial transactions for Hillary Goncalves (11530365) have been limited.

In the customer support chat nobody is helping me and i can't use my account 

[b17740b5]

Whenever I am going to withdraw, I am running into this problem. How can I get this problem resolved this is my first withdrawal.

 

Every time I try to withdraw, I encounter a problem. How can I resolve this issue? This is my first withdrawal attempt.

[PradeepH]

Hi Nahid,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[cfd03575]

Hello there.

I'm new here and just completed my profile. However, after set my billing methods I'm getting two error notifications, which are blocking the button Apply Now, so I'm unable to apply for any job:

"We found a problem with your primary billing method and to put it on hold. Update it now ." and "Financial transactions for Laura B***** (9******7) have been limited. Please check your email for additional information or contact customer support"

I already checked my e-mail and didn't received any information as the notification said and also set a valid payment method, but didn't solve the problem. 

Can you, please, help me?

Thank you.

[williamtcooper]

Customer Support should contact you soon.