May 1, 2024 05:53:57 AM Edited May 3, 2024 08:29:46 AM by Andrea G
Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?
Solved! Go to Solution.
May 1, 2024 07:12:54 AM Edited May 3, 2024 08:45:22 AM by Andrea G
Hi Tashyra,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Jun 24, 2024 03:38:01 PM by Alex A
Hi!
The same thing happened to me and the chat bot is not helping.
I already bought the Connects but can't use them in any way because of this limitation.
It's been weeks since I sent my feedback to the chat bot support but haven't received any response.
It would really help me if an actual human being reviews my case.
Jun 24, 2024 10:57:35 PM by Joanne P
Hi Alex,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Jun 24, 2024 08:26:14 PM by Yin Joe T
Hi Luiggi,
my financial transaction has been limited after the first time I linked my payment card. So I changed to my PayPal account as my primary billing method. Was able to purchase connects, the payment was charged at my side, account has reflected the number of connects I now have, but my account is still on hold. I couldn't use the connects I have bought. Please advise. Thank you.
Jul 16, 2024 12:04:26 PM by Teminioluwa M
Hello... I am facing a very simialr situation. I was sent a mail about the transactions on my account being limited until I updated my billing method. I Updated my billing method but the error message hasn't left and the limitations on the account are still there, which is very frustrating as I cannot buy connects with the updateded billing method.
Jul 18, 2024 09:37:06 AM by Indra H
Hallo LuiggiR,
I need help on this .
I recently sign up a nd I got this alert Financial transactions for Indra Harahap (104175345) have been limited. Please check your email for additional information or contact customer support
I did not receive any email regarding that. I have already updated my billing with 2 valid credit card
I have tried 4 step above explained by you and the chatbot never give an option to contact to Upwork support
Last 2 days I have been trying to fix my account and really appreciate if you can assist of this
Jul 23, 2024 12:06:41 AM by Joanne P
Hi Christian Yvan,
I checked and don't see any limitations on your account; however, you have not completed your W-8BEN form yet. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.
As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax. Without these forms as proof that you are a non-U.S. Person, Upwork may be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS.
Jul 25, 2024 02:58:09 PM by Stephanie A
i recently joined upwork and am having difficulty with the billing method. my account has been limited to purchasing connects. and my connect shows 0
Jul 25, 2024 03:33:23 PM by Luiggi R
Hi Stephanie,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 29, 2024 11:37:16 AM by Franco B
Good afternoon, I'm experiencing some problems with my account. While trying to create a contract, I receive this error message: "Financial transactions for Franco Baronio (102595713) have been limited. Please check your email for additional information or contact customer support."
The payment method has already been added (I have both PayPal and a credit card).
Please help me, thank you
Jul 29, 2024 02:05:00 PM by Ivygail J
Hello Franco,
I am sorry to learn about the limitation on your financial account. I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.
Jul 31, 2024 10:00:24 AM by Christina F
Hello,
I am experiencing the same issue. I bought credits and now I am receiving the same error. I did not receive an email on how to solve. I have updated my billing method with two new cards. There are connects in my account that I am unable to use.
Jul 31, 2024 11:13:49 AM by Luiggi R
Hi Christina,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 26, 2024 09:27:43 AM by Jonathan L
Hi UpWork moderators, I have this same problem where I get the error,
"Financial transactions for your company have been limited."
But, my credit cards are funded, and do add correctly.
And have a zero balance.
All I was doing was adding a new primary credit card.
Please escalate to support ticket immediately!
jon@boost-iv.com
Sep 3, 2024 05:21:56 AM Edited Sep 3, 2024 05:44:51 AM by Muhammmad Awais F
Financial transactions for my account has been limited even i have added billing method but i am unable to fix it.
i have asked to chat bot he couldn't help me.
Sep 3, 2024 06:32:28 AM by NikolaS N
Hi Muhammmad,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 26, 2024 01:56:01 AM by Amit P
1. We found a problem with your primary billing method and to put it on hold. Update it now.
2. Financial transactions for your company have been limited. Please check your email for additional information
I have resoleved both but its been 16 hours sonce raising ticket and 24 hours since suspension no help why work ticket and bot are too slow? why there is no human on chat?
Sep 26, 2024 04:48:28 AM by Pradeep H
Hi Amit,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
- Pradeep
Sep 27, 2024 01:38:25 AM by Mukesh K
Sep 27, 2024 04:57:29 AM by Pradeep H
Hi Mukesh,
I am sorry to hear about the action on your agency owner's account. I understand your concern and I apologize for the inconvenience this may cause to you.
I will be unable to discuss your agency owner account with you for confidentiality purposes. I suggest you request the account owner to contact us directly or continue to communicate on the support ticket initiated on their account for better assistance.
- Pradeep
Sep 27, 2024 03:46:55 PM by Mukesh K
Hello Pradeep,
Thank you for your response. I have already reached out to my agency owner, but he hasn’t received any update regarding the suspension of the agency's financial account. I really need your help with this. The agency owner claims he has submitted a request, but hasn’t received any reply. While it’s possible he may not be truthful, could you please confirm if the agency funds can still be withdrawn? If the agency owner has made any mistake, I don't understand why the other freelancers or employees working under the agency should suffer.
Thank you.
Sep 27, 2024 05:19:18 PM by Ivygail J
Hello Mukesh,
Thank you for replying. I am stepping in for Pradeep. I completely understand how frustrating this situation can be. While we can't discuss the other user's account or confirm payment releases due to privacy reasons, please know that if there's an issue with the user's account, our assigned team sends a notification to provide further information on how to resolve it.
It would be great if you could encourage your agency owner to check his registered email. He should find a notification about his ticket in his inbox, where he can view our team's message. He can also follow up by replying to that email, and once he does, our team will be notified.
As a friendly reminder, the agency takes care of paying its members. Payments made from agencies to their members aren't protected or facilitated by Upwork.