May 1, 2024 06:15:33 PM Edited May 3, 2024 12:07:49 PM by Andrea G
i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.
any help?
Solved! Go to Solution.
May 3, 2024 12:18:54 PM by Andrea G
Hi all,
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
May 1, 2024 08:29:30 PM by Joanne P
Hi Senyo,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 25, 2024 08:41:28 PM by Vyankatesh B
Hi,
I am trying to add my credit card as the primary billing method but it is unsuccessful.
I am asked to contact the customer support.
Please guide me because I have purchase the paid membership plan and I am unable to do it due this issue.
Regards,
Vyankatesh
May 1, 2024 11:26:16 PM by Byungheon J
https://www.upwork.com/services/product/design-a-high-quality-and-professional-logo-designed-for-you...
I attempted to buy this Logo project, but When I pay to my checkcard. any method was canceled.
Mastercard, Visa, AmericaExpress. Also Paypal too.
I can buy another Logo project . but 'only' this project cannot use..
I'm from south korea. and every bank and card are same .
please help me
Aug 29, 2024 09:57:59 AM by Fatemeh G
hello i have tried to buy connects with different credit and debit cards but i was not abble to. i have gon through the instructions and asked the chatbot as well, still not solved. i need to know what the problem is or what type of visa card is accepted by upwork. please assist me on this.
Aug 29, 2024 12:02:15 PM by Ronna P
Hi Fatemeh,
Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. To learn more, you can visit this helpful page.
Jul 7, 2024 08:48:49 PM by Mark H
i am having the exact same issue regardless of which payment type I attempt. I am from Australia.
May 2, 2024 02:29:19 AM by Alejo F
This message appeared to me when I tried to use a card that declined the payment, but then I added my PayPal account wich was accepted and is now my primary billing method. Even though, the problem sign persists, and I don't know why.
Could you, please, help me?
Thank you!
May 2, 2024 11:33:44 AM by Sunil J
If you've updated your billing method to PayPal and it has been accepted, but you're still seeing an error message regarding your billing method, it's possible that there is a delay in the system's update or there may be another issue at play.
To resolve this:
Check the Billing Method: Double-check that your PayPal account is indeed set as the primary billing method and is in good standing (no limitations or issues on the PayPal side).
Primary vs. Backup: Ensure that the old card that was declined is not still set as the primary or a backup billing method on your profile.
Payment Methods Section: Navigate to the payment methods section of your Upwork account and look for any notifications or alerts that may provide further instructions.
Reach Out to Upwork Support: If everything seems correct on your end, but the warning persists, the best step is to contact Upwork's support team for assistance. They can look into the specific details of your account and help clear any errors.
Clear Notifications: Sometimes, notifications can linger even after the issue is resolved. You might need to manually clear them or refresh the page to see the updated status.
Wait: If you recently made the changes, give it a little bit of time. Sometimes system updates are not immediate, and you may need to wait for a couple of hours before the changes take full effect.
Remember, maintaining a valid and active billing method is important for uninterrupted service on Upwork, especially if you are using their plus membership, buying connects, or have any ongoing contracts. If the error message doesn't resolve after following these steps, reaching out to Upwork support will be your best course of action.
May 2, 2024 08:35:32 PM by Pradeep H
Hi Alejo,
Apologies for the delay in responding to your post. I checked with the relevant team and I am pleased to inform you that your account has been restored now.
- Pradeep
May 2, 2024 08:53:42 PM by Lea L
Hello,
I recently created an Upwork account and am trying to hire a freelancer for a job post. All of the credit cards I have tried to use have been declined, as was PayPal verified via a US bank account. I have been trying to reach someone from Upwork customer support through chat but it seems to be automated only.
Thank you
Jun 27, 2024 12:40:35 PM by Colin W
I am experiencing the same issue. My payment is declined when I attempt to fund the freelancer project. I verified everything with my bank. They stated the transactions are approved on their end. I need to have this issue resolved. I tried chatting with your AI chatbot and it told me it was creating a ticket, but then never did anything. Please create a support ticket. You need to make it easier for users to get help when they need it.
May 3, 2024 07:00:39 AM by Alber T
Good day!
Help me solve the problem. My bank card is not working on Upwork. I have done all the to-dos that were mentioned in the chatbot, but it didn't help. I also contacted the bank asking them to provide me with the error message - they said that Upwork is rejecting the transaction on its end.
What do I need to do to solve the problem?
May 3, 2024 07:52:34 AM by Luiggi R
Hi Amelia,
Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 6, 2024 08:05:25 AM Edited May 6, 2024 08:08:32 AM by Alber T
Hello, I am unable to complete the payment; it says the card is declined and I need to contact support. I have done all the activities that support advised me to do. Also, I contacted the bank, and they told me the issue is on your end. In fact, I am in Montenegro. My projects involve testing payments in Thailand.
May 6, 2024 09:52:47 AM by Arjay M
Hi Alber,
I see that the team has reached out with more information about the status of your financial account and instructions for resolving the issue. Please visit the support ticket linked to your case on this page and your email for more details. Don't hesitate to coordinate with the team if you need further assistance; they'll gladly help.
May 3, 2024 07:41:00 AM by Link L
We needed to hire 6 software engineers for long-term projects. After selecting 6 proposals, I funded the first milestone for the first proposal, and the offer was accepted with no problem.
When we tried to fund the first milestone for the second proposal, Upwork had placed a temporary hold on our account and declined the second payment. The bank had no issues. Upwork took a day to respond when we opened a support ticket and told us to re-enter our payment info. We did so and were able to make the payment, but the freelancer was unable to accept the offer because Upwork immediately put a temporary hold on our account again.
9 days later, we are still trying to get the last of these contracts funded. The pattern is that every time we make a payment they put a hold on our account, which doesn't clear until the banks settle the payment. Freelancers can't accept our offers nor can we make additional offers, which are both serious issues for us.
Does anyone know how to make multiple payments in Upwork without having to wait for individual card settlements? Upwork support seems intent on not helping us out.
May 3, 2024 09:09:04 AM by Luiggi R
Hi there,
I'm sorry to learn you've encountered an issue trying to fund multiple contracts. The relevant team contacted you via a support ticket with more information about this and to assist you further in resolving it. Please don't hesitate to follow up with the team via your ticket with them; you can rest assured that they'll help clarify what's happening.
May 24, 2024 11:30:26 AM by Adam K
Hello, I am having the exact same problem. Upwork places holds on our account for no reason, despite the banks for several cards saying they approved the charges, we ask them to fix it and then I am able to create exactly one more contract but the worker cannot accept the payment because a hold was immediately placed, and then the process repeats. Were you able to get a fix for this?
May 3, 2024 12:18:54 PM by Andrea G
Hi all,
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
May 6, 2024 10:52:47 AM by Link L
In all 17 attempts to fund our offer where the payment was declined, the bank confirmed there was no decline on their side, nor did fraud or other processes kick in. , the bank has confirmed that the transactions were not declined because of the bank's policies or because we were over-limit. Upworks seems to be clawing back the transaction on their side, and then placing a hold on our account. The hold even prevents freelancers from accepting offers that were successful.
We did use the process you mentioned to open the support ticket. The only response has been to keep trying to "re-enter your card info" and expect a different result.
Aug 14, 2024 04:46:06 PM by George E T
Hi Andrea, your point saying this is the banks fault is disingenious at best. Many people from all around the world using many different cards through many different banks are striking the same problem. The odds of the same issue appearing across multiple banks equates to astronomical odds. My two banks confirm that the doors are safely open at their end, and that the error is coming from the Upwork side.
Usually, it is the source of a single point of failure is where the problem lies. That point is Upwork's software process around the Connects function.
Please get your software engineers onto the case. Many people are losing patience and money waiting for the correct solution which hasnt been forthcoming in well over a year. This issue is beyond diabolical.
Thanks.
Aug 14, 2024 07:30:12 PM by Ivygail J
Hello George,
I am stepping in for Andrea. We appreciate your feedback, and I'd like to assure you that I have escalated your community post to a support ticket for further review. One of our agents will contact you soon to assist.