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Tahir's avatar
Tahir N Community Member

Google Sign-in not working

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi AJ,

 

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

View solution in original post

523 REPLIES 523
Avery's avatar
Avery O Community Manager

Hi Tahir, 

I checked your account and I can see that you were able to log in. Do you still need help with that? 


~ Avery
Tahir's avatar
Tahir N Community Member

Yes as I need support logging into my other account associated with another
email then this one
Joanne's avatar
Joanne P Retired Team Member

Hi Tahir,

 

Please send me a PM with the details of the account you're referring to so I can check. You can PM me by clicking on my name. 

~ Joanne
Upwork
Arnar's avatar
Arnar P Community Member

Hi Joanna

I have the sama problem where this text shows up

You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.
 This email address uses Google Sign-In.
this is for my account under another email **Edited for Community Guidelines**
I created a new account to ask this question but would like to be able to access the account connected with **Edited for Community Guidelines**
Nikola's avatar
Nikola S Retiring Moderator

Hi Arnar,

 

Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via the email associated with the account you are referring to and assist you further.

 

~ Nikola
Salma's avatar
Salma T Community Member

Hi Nikola, 

I have the same issue with Google sign-in. Can you please check your PMs? 

Thanks a lot!

Nikola's avatar
Nikola S Retiring Moderator

Hi Salma, 

 

I would be happy to help. I received your PM and will assist you there.

 

~ Nikola
Archimedes's avatar
Archimedes R Community Member

Hi! Please help. I have the same problem with my Upwork app. Works perfectly fine in my laptop but on iPhone there's an error that I have not activated the Google sign in method. Please assist. 

 

Tsi

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Archimedes,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Mary's avatar
Mary E Community Member

Hi, I have the same problem with my account, and I can't find a way to post a support ticket. Can you please help?

Mary

Nikola's avatar
Nikola S Retiring Moderator

Hi Mary,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Arron's avatar
Arron H Community Member

I have the same issue with another account. Had to create this account in order to talk to you. Please message me directly, as I cannot message you through your profile

 

Sparky's avatar
Sparky C Community Member

Hello, i have an account with google email address is **Edited for Community Guidelines**, and i can't log in, because of this.

 

You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.

 

 

 Please help me, reach me out at  **Edited for Community Guidelines**

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sparky,

 

I'm sorry to hear you're having trouble accessing your account. I've shared your concern with the Customer Support team and one of their members will be reaching out to you soon via a support ticket to assist you further. You will also see their message from your email. 

~ Luiggi
D'Arts's avatar
D'Arts D Community Member

Hi Upwork team,

 

I encountered the same issue trying to log in to my account with google as well. I had to create this account to ask you for helping me solve the issue (not for having 2 accounts).

 

The email that has the login problem is **Edited for Community Guidelines**

 

Thank you in advance.

 

Rus L.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi there,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further.

 

I've also edited your comment as it is against our Community Guidelines  to share contact information.


~ AJ
Upwork
Artem's avatar
Artem B Community Member

Hello, i have an account with google email address is **Edited for Community Guidelines**, and i can't log in, because of this.

 

You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.

 

 

 Please help me, reach me out at **Edited for Community Guidelines**

Gavin's avatar
Gavin C Community Member

I am also having the same problem! I am a new user of Upwork and as it is currently, I cannot log in with my work email. I made this account just to resolve this problem. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Gavin,

 

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

 

~ Nikola
Jean Clair's avatar
Jean Clair A Community Member

Hello. My partner have the same issue.

He need to login to his UpWork account. He have a Google Acount, but everytime he click login, it says "You have not activated the Google sign in method for this account." Then he choose another method of sign in, and it still doesn't work (just takes me back to the main page). 

Please help ASAP, he have a project due tomorrow that I can't access due to this issue! Thanks in advance. 

**Edited for Community Guidelines**

Nikola's avatar
Nikola S Retiring Moderator

Hi Jean,

 

Thank you for reaching out to us. I checked and it looks like the user you are referring to is already in communication with our team via a support ticket. Please direct them to their ticket and our team will be happy to assist them. 

 

~ Nikola
Maureen's avatar
Maureen N Community Member

Hello;

I am having the same problem. I cannot sign in to my freelance account via google sign in. Could I kindly get some assistance.

Andrea's avatar
Andrea G Community Manager

Hi Maureen,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
Xinyi's avatar
Xinyi W Community Member

Hi Goran V,

 

I have the same problem, I can't login with google when I use Chrome. Can you set up a new login method for my account?

 

Thanks,

Holly