Apr 5, 2022 04:17:59 PM Edited May 23, 2022 01:32:02 PM by Andrea G
I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."
Solved! Go to Solution.
Dec 4, 2022 07:23:01 PM Edited Jan 13, 2024 06:08:42 AM by Pradeep H
Hi AJ,
If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Thank you,
Pradeep
Jul 13, 2022 06:27:06 PM by Elizabeth M
Hello, How can I open a ticket? I would like to use my regular work email but the system says it is already in use. I am unable to sign in with that email so I started a new account with a different email. Thank you.
Jul 20, 2022 06:16:25 PM by Ramakrishna R
Hello. My name is Ravula Ramakrishna. Due to network i was disconnected while creating account. When i'm trying to login its not connecting. As this matter is urgent, I would appreciate a reply as soon as possible.
Thank you.
Jul 22, 2022 11:15:56 AM by Olalekan A
it's not easy getting a quick response from Upwork, i cant sign in and I cant create another account with my Gmail. i reached out to upwork help on twitter but no reply for hours, i had to create another account with another email in order to post this question.
Jul 22, 2022 01:01:52 PM by Arjay M
Hi Olalekan,
Please note that freelancers are only allowed to have one account. Having multiple accounts is a violation of Upwork's TOS. I'll have one of our team members reach out to you via a support ticket with assistance on how to log in to your original account. You can check here or your email for updates.
Jul 26, 2022 02:47:59 AM Edited Jul 26, 2022 04:48:26 AM by Nikola S
i have same issue... i have no access to my account due to google sign in my email is **Edited for Community Guidelines**
Jul 26, 2022 04:51:20 AM by Nikola S
Hi Haq,
Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Jul 30, 2022 07:03:26 AM by Anh Thu N
It shows the Error
"Google account g...@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."
when I sign up and it says
"Account already in user."
Jul 30, 2022 09:56:16 AM by Luiggi R
Hi Anh Thu,
Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.
Jul 31, 2022 06:23:46 PM by Ivan G
Hi,
My Google sign in is not working all of a sudden in my freelancer account. Yes, I had to create this account temporarily to be able to contact support. I need urget help from support to fix this issue.
Can support contact me directly to open a ticket with and so I can tell them the account I am having an issue with? Thank you in advance for your help.
Jul 31, 2022 07:58:35 PM by Pradeep H
Hi Ivan,
Thank you for your message. I am sorry to hear about the issue accessing your account. Could you please click on my name next to this post and send me a private message with the registered email address for the account in question?
Thank you,
Pradeep
Aug 4, 2022 05:36:29 PM by Ivan G
Hi Pradeep,
I have sent you a private message and you did respond that support would be sending me an email. It's been a few days and I still have not heard from support.
Ist there any way to escalate this further because I am completely blocked with this issue.
Aug 4, 2022 08:45:07 PM by Arjay M
Hi Ivan,
Arjay here stepping in for Pradeep. I have submitted a follow-up to the team taking care of your concern and you should be getting an update from one of the team members. You can check your ticket on this page and you can also keep an eye on the email associated with your original account. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Aug 5, 2022 03:58:10 PM by Ivan G
Hi Arjay,
I appreciate your help in resolving this matter. I'm concerned that I went to the link you added in the above response to check the ticket and I see that I have no requests nor am I CC'd on any requests. I have included screenshots to show you what I am seeing on my page.
Ivan G.
Aug 5, 2022 05:54:21 PM by Ivan G
Joanne,
Please check your messages as I sent you a pm. Thank you!
-Ivan
Aug 5, 2022 01:46:05 AM by Marc Joseph C
Hello upwork team,
I'm currently facing this issue when I try to log in to my upwork account in my laptop. The 'continue with google' button doesn't seem to work when I click on it. I didn't recieve any popup or redirects when I click it. I tried switching different browser, clearing the cache and allowing pop-ups and redirects in my browser settings but none works so far. I still can't log in to my account.
I hope you can help me sort this thing out.
Aug 17, 2022 06:53:14 PM by Joanne P
Hi Marc Joseph,
I apologize for the delayed response to your post. I checked and it looks like you have already logged in to your account successfully. If you need further assistance, please let us know. We are here to help.
Aug 10, 2022 03:11:25 PM by Temi A
I changed my email address and when I try to login, google sign in comes up with "you have not activated the google sign in method for this account... please I need help
Aug 15, 2022 04:20:36 AM by Neela P
The only log in method showing is through the google sign in method, but once I click that it says my account is not set up with google sign in method. I have no other way of accessing my account or contacting support, can you please help me get back in?
Aug 15, 2022 05:34:25 AM by Andrea G
Hi Neela,
Could you please confirm if this is the account you're having trouble with? It looks like you've been able to log in recently.
Aug 15, 2022 06:52:11 AM Edited Aug 15, 2022 07:40:30 AM by Andrea G
Hi Andrea, no the account I'm trying to get into is **Edited for Community Guidelines**. I'm using this freelancer account only to be able to contact support.
Aug 15, 2022 07:51:46 AM by Andrea G
Thanks for confirming, Neela. One of our agents will reach out to you via support ticket in order to assist you further.
Aug 16, 2022 07:10:18 AM by Neela P
Hi Andrea, could I have an udpate on whether I'll have a support ticket opened please?
Aug 16, 2022 08:28:29 AM by Andrea G
Hi Neela,
You've already had a ticket created. Please keep in mind the team has reached out to you on the account you need help with, not this one. Please check the inbox for the email address associated with the account you need help with.
Aug 16, 2022 05:10:41 PM by Neela P
Thanks Andrea, however I don't have a ticket open; the one you see was my response to the Upwork feedback survey, which created a ticket that was automatically marked as "solved." I have been checking my email and spam all day for the account with the issue but haven't received anything yet.
-Neela
Aug 16, 2022 07:04:21 PM by Arjay M
Hi Neela,
As Andrea mentioned, the team will be reaching out on the account you need assistance with, not this one. I can see that there's a support ticket that's been set up and there should be an email sent to the account in question as well. I have submitted a follow-up to the team handling your case and please keep an eye on that email that will be sent to the one associated with your original account.
Aug 17, 2022 04:38:19 AM by Neela P
Thanks Arjay, confirming that I received an email but not to the account with the issue. Regardless, I appreciate someone reaching out.
- Neela
Aug 23, 2022 06:30:00 PM by Animesh S
I don't know why but google login was the only way to login into my main Upwork account and now when I don't have access to that google account I am not being able to log in by any means although I know my log-ib credentials and I also have the access of Gmail in my phone to receive OTP.
Please help me to get my main account back.
I created this account just to get help from this forum.
Aug 23, 2022 07:33:25 PM by Arjay M
Hi Animesh,
Could you please reach out to me via PM (click on my name) with the email address associated with your original account so that I can assist you further? Thank you.
Aug 26, 2022 05:33:00 AM by David H
Hi
I can login using Google on my mobile, but it will not work on my pc, just shows the washing machine then disappears.
Can't even use my Gmail email account either.
I can't send People files, and need help with a project urgently.
Any help please.
Aug 26, 2022 06:48:46 AM by Andrea G
Hi David,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Aug 26, 2022 05:59:26 AM Edited Aug 26, 2022 07:04:57 AM by Andrea G
I can't log in to my account, it says you have not activated the Google sign in method for this account. Please choose another sign in method for this email address and it also says' This email address uses Google Sign-In. I created this account so i can get some help because they are not answering by email anymore. **Edited for Community Guidelines**
Aug 26, 2022 07:04:25 AM by Andrea G
Hi Vanessa,
Someone from our team will reach out to you directly in order to assist you further. You'll receive an email notification once your ticket is created.