Dec 4, 2022 12:58:22 AM by Frank G
It seems the help and support pages aren't working.
-When I click on help and support in the footer it redirects me to the home page.
-When I click the get support button in the right bottom corner the button disappears.
-When I search for the page using google/duckduckgo the page appears for a few 2nd after which I get redirected to the homepage.
Tried a different browser and cleared my cache but have the same problem.
Dec 4, 2022 05:36:35 AM by Annie Jane B
Hi Frank,
Thank you for reaching out. I see that you were able to open a support ticket. Could you please confirm if the issue is still occurring?
Dec 5, 2022 05:36:17 AM Edited Dec 5, 2022 05:37:23 AM by Frank G
Hi,
No I wasn't able to open a ticket and the problem still occurs.
I think the ticket you see is a e-mail reply regarding a other ticket (regarding: contract on hold)
Regards,
Frank
Dec 5, 2022 07:18:07 AM by Nikola S
Hi Frank,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you via email as soon as possible to assist you further.
Dec 7, 2022 10:09:11 AM by Nikola S
Hi Frank,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.