How Do I Reopen Closed Account

[#1]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[#2]

Hi Shuijaat,

You should now see the option to send messages to us Moderators. Please click on our name and send us the required information so that we can proceed with assisting you with your concerns.

[#3]

It was working fine and even no recent transaction happened , there is a project going on and they canceled my other account.

Tried to contact support chat , doesnt respond well.

[#4]

Hi Faraz,

Thank you for reaching out to us. Could you please share more information about the account you are referring to so that we can assist you accordingly? 

[#5]

Its a client account and only one order was going on , before i accept the final product the account was closed and also i have no issue with my freelancer.
What else would like to know about acccount ?

[#6]

Hi Faraz,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Thank you

[#8]

Hi its been 3 days and i havents received any email from upwork about any ticket.
Kindy help me reopen the closed account.
Thank you

[#9]

Hi Faraz,

I can see that you're already communicating with our support team now via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#10]

Account is on email id : **Edited for Community Guidelines**

[#11]

Hello,

I lived in Russia and now I am relocated to Thailand

Now I'm getting the message "We're sorry, your account has been locked because we've suspended operations in Russia and Belarus."

The article says that if my location has changed, then I can request an appeal

This form doesn't work for me:
https://support.upwork.com/hc/en-us/articles/5313574196627-Appealing-an-Account-Suspension

I get this automatic message:

Dear Dmitrii Blinov,

We see you submitted a request to appeal an Upwork account suspension.

However, the account you submitted it for either doesn’t exist or is still active (not suspended).

If you submitted the form by mistake, no worries, we’ve disregarded it. If you have other questions, please visit Upwork Help to contact our support team.

Thank you,
Upwork Trust & Safety Team

I couldn't get help anywhere, so I created a temporary account. I know that there was already a similar request from another user.

[#12]

Hi Dmitrii,

Thank you for reaching out to us. Could you please provide the email address associated with the account? Please send it to me via PM. Just click on my name and then on "Send a message."

[#13]

Hello, I need to delete my old account in order to use the email address assigned to it. I don't have access to the account and am unable to restore access to it.

[#14]

Hi Mikhail,

Having multiple accounts is not allowed and is a serious violation of the Terms of Service, so you won't be able to use the email associated with that account in a new one. However, we can help you recover access to your original account. Can you please click on my name and send me a private message with the registered email address of that account?

[#15]

Hello Luiggi,

Send you a private message. Waiting for response.

[#16]

Hi everyone, 

I had signed up for an Upwork account around 3 years ago, and I had posted a few job listings there, 

i tried logging in with that email but Upwork doesn't seem to recognise it. Ive tried using gmail and googlemail in the text but still doesnt work. 

Please can someone help, 

Thanks 

[#17]

Hi Sadiq,

I'm sorry you're having trouble logging in to your account. Can you please click on my name and send me a private message with the registered email address of the account in question? We'll be happy to look into it.

[#18]

hi there,

I mistakenly closed my agency account, can someone guide me how to reopen it

[#19]

Hi Abdul,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you with your request to reinstate your accidentally closed agency.

[#20]

Hello!

I had an old account which I have since deleted. Now I have created a new account using a different email address. Is it possible to change the email address associated with my current account using the email address that was previously linked to my old account?

Thank you 

[#21]

Hi Claudia,

Having multiple accounts, even if you delete the previous one, is not allowed and is considered a serious violation of the Terms of Service. Can you please click on my name and send me a private message with more information about the account in question? I'll be happy to assist you further.

[#22]

I accidentally closed my entire account while wanting to close the client account only, please help me 

[#23]

Hi Ayo,

Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to assist you further.

[#24]

I have sent you a message regarding that 

[#25]

Hello Dear Moderator Sir/Maa'm

I accidently closed my account account but I need to log in to my account. It's been four days but anyone didn't reopened my account. help me. i have 3 ticketIDs generated my Chatbot. I event tried to make a PM but it says your profile is not longer available 

[#26]

Hi Ash,

Could you please more information about the account you're trying to recover? Please send it to me via PM. Kindly click on my name and then on "Send a message."