Jan 1, 2023 06:24:48 AM Edited Jan 3, 2023 01:51:01 PM by Andrea G
in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.
PS: I'm using this fake account just to access this chat box.
Solved! Go to Solution.
Jan 1, 2023 07:40:16 AM Edited May 8, 2024 10:48:58 AM by Luiggi R
Hi TK,
If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Apr 27, 2024 09:50:23 AM by Luiggi R
Hi Karla,
I'm sorry to hear you're having trouble logging in to your account. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 30, 2024 11:07:34 AM Edited Apr 30, 2024 11:54:55 AM by Madison K
Hi Team,
I tried finding a way to contact you through chat, but had no luck. I am trying to change the email in my profile to a personal email that is associated with an already inactive/closed account. It looks like the old account was closed without my consent due to inactivity. I was not aware that I had previously started an account years ago (or I would have just logged in), until I saw in my settings that I could not make the changes manually. I have not done any interviews, jobs, or payments on the account if that helps.
Since I am new to the platform, if I need to reinstate the previous account instead, I will happily do so. I plan to follow the Upwork guidelines. I'm just looking for assistance on how to move foward since I can't find anyone to talk to in support.
Thank you!
-Madison
Apr 30, 2024 11:12:24 AM by Mykola A
You cannot create new account at old or new email, it is violation. Only one way possible: restore original account and remove all bots.
Apr 30, 2024 11:14:34 AM by Madison K
Thank you for the reply! How do I get my original account to be restored? I have no problem following all the guidelines that Upwork sets out. I just can't find someone to chat with about this.
Apr 30, 2024 11:33:01 AM by Mykola A
Some moderator will contact you here about details and will help to proceed,