How long does it take to remove feedback?

[graciecat920]

I have reached out to support for removing feedback to get my top rated badge and have not heard back yet. What is the turnaround time for this? Does anyone know or is there any support rep that can help me?

Thank you.

[ArjayM]

Hi Nicole,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. As mentioned by one of the team members, kindly allow 24-48 hours for the team to follow up with you and assist you further.

In the meantime, you may want to check this help article for more information on how the procedures work for feedback removal requests. 

[graciecat920]

Thank you, Arjay. It has been 48 hours so I do hope it will be resolved shortly.