I can't buy more connects

[f299c47f]

Hi Support Team! Is it normal that my Freelancer Profile doesn't allow me to buy more connects to boost my profile? 

I'm an exclusive agency member.

Here's the error message: Once your profile has been approved you can buy Connects on this page.

Why is my approval not approved? I'm a top rated Freelancer & Agency. I spend thousands on your platform from my Agency. I don't understand why I wouldn't be approved.

I look forward to getting some help thanks. 

[ArjayM]

Hi Gabriel,

Thank you for reaching out to us here in the Community. Please remember that agency members who are exclusive work on Upwork only as part of the agency. This is the most common type of agency relationship. Your profile and proposals are branded with the agency to make the agency’s part in the working relationship clear to clients. Learn more about exclusive vs. non-exclusive agency members here.

If you wish to purchase Connects through your freelancer profile. You need to update your exclusivity by going to Settings> Members & Permission> click here to update. Let us know if you need further assistance.