Mar 24, 2022 08:00:11 AM Edited Apr 12, 2022 07:55:53 PM by Andrea G
I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?
Solved! Go to Solution.
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
Oct 7, 2022 10:39:43 AM by Andrea G
Hi Sadaf,
While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions including religious reasons I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?
Nov 12, 2022 05:35:55 AM by Samia Z
Hi Thank you very much for detailed reponse. I am facing problem in uploading profile picture in veil.
Sure, i will follow each guideline.
regards
Samia
Nov 12, 2022 06:46:27 AM by Annie Jane B
Hi Samia,
The exemption has been applied! Could you please try updating your profile picture now?
Nov 13, 2022 02:53:43 AM by Samia Z
Iam new to Upwork. I need help in uploading profile picture because i can't upload real profile picture. Please help me in this regard. Your help would be highly appreciated.
Thanks in advance.
Best Regards
samia
Nov 13, 2022 09:23:01 AM by Annie Jane B
Hi Samia,
Thank you for reaching out. I see that you created a ticket for this and have been assisted already by our team. You can already upload a profile picture now as the exemption has been placed for you. Please feel free to reach out if you need further assistance.
Nov 13, 2022 01:15:42 PM by Dina Z
Good evening,
I am contacting you regarding the profile picture. I am unable for religious reasons to put my face on the profile picture.
I can't find a way to request it, could you help me out and send me the link or however I am supposed to request it.
Nov 13, 2022 01:38:57 PM by Luiggi R
Hi Dina,
Can you please try uploading your profile photo now? Don't hesitate to let us know if you need further assistance.
Nov 17, 2022 12:32:30 AM by Nadia F
My profile picture is in veil and upwork not verify my picture..please reslove this issue
Nov 18, 2022 02:18:00 AM by Pradeep H
Hi Nadia,
I checked and it looks like your account has already been accepted. You should be able to send proposals to jobs on the general marketplace. Please make sure you check the resources in this post to help you get started.
Thank you,
Pradeep
Dec 8, 2022 07:20:34 AM by Zainab M
I have started to veil in accordance with my religion, how do I change my profile picture with it on as it shows that it does not meet the Upwork requirements?
Jan 12, 2023 02:39:42 PM by Amarah T
Hi!
As I want to work as a freelancer on Upwork but due to religious purposes, I want to upload my profile picture with a covered face, if you please help me out in this regard,
Thanking you in advance
Jan 12, 2023 05:08:43 PM by Arjay M
Hi Amarah,
Thank you for reaching out to us. We have added a religious exemption to your profile. You can try again and you should now be able to upload a profile photo that covers your face. Let us know if you need further assistance.
Jan 16, 2023 01:58:58 AM by Gamila E
Upwork not allowing me to upload my picture in the niqab. I belong to Egypt and I am a Muslim. *Edited for community guidelines* please allow me to wear the niqab
Jan 18, 2023 08:24:01 PM by Pradeep H
Hi Gamila,
Thank you for your message. Could you please try uploading your profile picture in the niqab now?
Thank you,
Pradeep
Feb 13, 2023 10:50:45 AM by Areeba W
My account has been temporarily suspended because my picture does not meet the requirements.
I have gotten a ticket and asked for support but still.
I need religious exemption on my profile because I observe veil as part of my religious beliefs. I have submitted a selfie and verified my identity through video call but I am not comfortable uploading my public profile picture without veil.
please help.
Feb 13, 2023 11:36:22 AM by NikolaS N
Hi Areeba,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Jun 7, 2024 09:17:02 AM by Rooj S
Hi, i also want to apply for religious exemption for my profile picture as i dont want to show my face due to religious reason. I have tried to contact support but i am unable to. Can you help in this regard?
Jun 7, 2024 11:16:29 AM by Arjay M
Hi Rooj,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your profile photo concerns.
Feb 15, 2023 09:26:44 AM by Cynthia C
Hello,
I wear the niqab and I was told to send support a message to explain to them my situation. The thing is, I have no idea where to send the message. I am of course new to Upwork. Can someone please assist me so that I can get started? Thanks in advance!
Feb 15, 2023 11:21:17 AM by NikolaS N
Hi Cynthia,
Thank you for reaching out to us. Can you please try uploading your profile photo now?
Feb 18, 2023 08:14:18 AM by Cynthia C
Thank you for your response. Yes, I uploaded it a little while ago. Is there something else I need to do?
Cynthia
Feb 18, 2023 10:21:51 AM by Luiggi R
Hi Cynthia,
There's nothing else you need to do, your profile photo should be updated.