Mar 24, 2022 08:00:11 AM Edited Apr 12, 2022 07:55:53 PM by Andrea G
I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?
Solved! Go to Solution.
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
Aug 20, 2022 08:34:10 AM by Mahnoor A
I am a muslim and not allowed to uoad my picture on upwork profile. I can upload a picture in veil only. Please tell me how will it be approved.
Aug 20, 2022 09:38:35 AM by Luiggi R
Hi Mahnoor,
While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions. I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?
Aug 31, 2022 01:38:30 AM by Shagufta M
Hello, Upwork support,
I am a Muslim girl and wear a veil that's why I don't want to show my face publically. I uploaded the picture due to Upwork policy but now I want to change my picture so that I can work properly on Upwork.
Kindly allow me to change my picture. I am available if any verification is needed.
Thank you
Aug 31, 2022 05:38:19 AM by Annie Jane B
Hi Shagufta,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Sep 3, 2022 06:25:09 AM by Tanees W
I wear a veil to cover my face and it is a religious practice. I have tried to upload picture in veil but it is not uploading. Please help me regarding it ?
Sep 3, 2022 08:38:26 AM by Annie Jane B
Hi Tanees,
Thank you for reaching out to us. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo and let us know if you experience any issues?
Sep 6, 2022 11:37:41 PM by Sheeza S
Hi, Alexia,
I have received an email about the identity verification process. This is my Upwork profile
https://www.upwork.com/freelancers/~013426fdada26cdf69
I have changed my profile picture to one with the veil. It was my graduation ceremony picture during covid. I didn't have any idea it would be a mess later. I have not yet completed the process because I am currently working on a contract, I am afraid my contract will end over there. It is my first job and I don't want to lose it. The picture is mine but it's in the veil. Is it possible if they could do an identification process on the previous photo? Kindly help me out with this. I have also submitted a request but there has been no response yet. Please help me out.
Sep 7, 2022 02:41:44 AM by Annie Jane B
Hi Sheeza,
Thank you for reaching out to us. Upwork allows religious exemption when uploading profile pictures. Please let us know if you want to keep using the current picture that you have so we can apply the exemption. If you want to upload a different profile picture that's showing your face, you can proceed to change your profile picture by going to your profile and clicking on the pencil icon on your profile picture and uploading a new one.
Sep 7, 2022 10:23:01 AM by Sheeza S
Yes, I want to keep using but what about the visual verification process? I hope if I do that it will not hold my account. One more thing I am in the verification process I can not change the picture now. kindly guide me regarding this. If I keep the same photo my verification process will not fail. waiting for your response.
Sep 13, 2022 03:12:06 AM by Avery O
Hi Sheeza,
I'm sorry for the delay. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready.
I hope this helps! Let us know if we can further assist you with anything!
Sep 17, 2022 01:43:54 AM by Arfa Z
I do a veil and due to religious reasons I can't show my face and upload my picture on upwork. what should I do?
Sep 17, 2022 07:50:41 AM by Annie Jane B
Hi Arfa,
Thank you for reaching out to us. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready.
If you need further assistance, please let us know and we'll be here to help!
Oct 6, 2022 11:24:28 AM Edited Oct 6, 2022 12:06:00 PM by Andrea G
**Edited for Community Guidelines**
Oct 6, 2022 12:05:51 PM by Andrea G
Hi Aimen,
The exemption has been applied! Could you please try updating your profile picture now?
Oct 6, 2022 12:50:34 PM by Isha I
Hi, I have got my ID verified after uploading my profile picture. Now I wear veil and want to update my picture with a veil. Is it possible? Can it cause suspension of my account?
Oct 6, 2022 02:11:46 PM by Arjay M
Hi Isha,
I have escalated your request to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your account and you'll have the option to coordinate through this page once your ticket's been set up. Thank you!
Oct 7, 2022 08:57:55 AM by Sadaf I
I would like to request a religious exemption for using a profile picture, as i’m a Muslim. Can someone help me out?
Oct 7, 2022 10:39:43 AM by Andrea G
Hi Sadaf,
While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions including religious reasons I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?
Nov 12, 2022 05:35:55 AM by Samia Z
Hi Thank you very much for detailed reponse. I am facing problem in uploading profile picture in veil.
Sure, i will follow each guideline.
regards
Samia
Nov 12, 2022 06:46:27 AM by Annie Jane B
Hi Samia,
The exemption has been applied! Could you please try updating your profile picture now?
Nov 13, 2022 02:53:43 AM by Samia Z
Iam new to Upwork. I need help in uploading profile picture because i can't upload real profile picture. Please help me in this regard. Your help would be highly appreciated.
Thanks in advance.
Best Regards
samia
Nov 13, 2022 09:23:01 AM by Annie Jane B
Hi Samia,
Thank you for reaching out. I see that you created a ticket for this and have been assisted already by our team. You can already upload a profile picture now as the exemption has been placed for you. Please feel free to reach out if you need further assistance.
Nov 13, 2022 01:15:42 PM by Dina Z
Good evening,
I am contacting you regarding the profile picture. I am unable for religious reasons to put my face on the profile picture.
I can't find a way to request it, could you help me out and send me the link or however I am supposed to request it.
Nov 13, 2022 01:38:57 PM by Luiggi R
Hi Dina,
Can you please try uploading your profile photo now? Don't hesitate to let us know if you need further assistance.
Nov 17, 2022 12:32:30 AM by Nadia F
My profile picture is in veil and upwork not verify my picture..please reslove this issue
Nov 18, 2022 02:18:00 AM by Pradeep H
Hi Nadia,
I checked and it looks like your account has already been accepted. You should be able to send proposals to jobs on the general marketplace. Please make sure you check the resources in this post to help you get started.
Thank you,
Pradeep
Dec 8, 2022 07:20:34 AM by Zainab M
I have started to veil in accordance with my religion, how do I change my profile picture with it on as it shows that it does not meet the Upwork requirements?
Jan 12, 2023 02:39:42 PM by Amarah T
Hi!
As I want to work as a freelancer on Upwork but due to religious purposes, I want to upload my profile picture with a covered face, if you please help me out in this regard,
Thanking you in advance
Jan 12, 2023 05:08:43 PM by Arjay M
Hi Amarah,
Thank you for reaching out to us. We have added a religious exemption to your profile. You can try again and you should now be able to upload a profile photo that covers your face. Let us know if you need further assistance.
Jan 16, 2023 01:58:58 AM by Gamila E
Upwork not allowing me to upload my picture in the niqab. I belong to Egypt and I am a Muslim. *Edited for community guidelines* please allow me to wear the niqab
Jan 18, 2023 08:24:01 PM by Pradeep H
Hi Gamila,
Thank you for your message. Could you please try uploading your profile picture in the niqab now?
Thank you,
Pradeep
Feb 13, 2023 10:50:45 AM by Areeba W
My account has been temporarily suspended because my picture does not meet the requirements.
I have gotten a ticket and asked for support but still.
I need religious exemption on my profile because I observe veil as part of my religious beliefs. I have submitted a selfie and verified my identity through video call but I am not comfortable uploading my public profile picture without veil.
please help.
Feb 13, 2023 11:36:22 AM by Nikola S
Hi Areeba,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Jun 7, 2024 09:17:02 AM by Rooj S
Hi, i also want to apply for religious exemption for my profile picture as i dont want to show my face due to religious reason. I have tried to contact support but i am unable to. Can you help in this regard?
Jun 7, 2024 11:16:29 AM by Arjay M
Hi Rooj,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your profile photo concerns.
Feb 15, 2023 09:26:44 AM by Cynthia C
Hello,
I wear the niqab and I was told to send support a message to explain to them my situation. The thing is, I have no idea where to send the message. I am of course new to Upwork. Can someone please assist me so that I can get started? Thanks in advance!