I wear a veil, how do I upload my profile picture with it on?

[c6c7a244]

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

[4a98fc8f]

Thank you so much:)

[d01ee02b]

I am a muslim and not allowed to uoad my picture on upwork profile. I can upload a picture in veil only. Please tell me how will it be approved. 

[LuiggiR]

Hi Mahnoor,

While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions. I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?

[shaguftamufeez]

Hello, Upwork support,

I am a Muslim girl and wear a veil that's why I don't want to show my face publically. I uploaded the picture due to Upwork policy but now I want to change my picture so that I can work properly on Upwork. 

Kindly allow me to change my picture. I am available if any verification is needed.

Thank you

[759e32fa]

Hi Shagufta,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[4d951202]

I wear a veil to cover my face and it is a religious practice. I have tried to upload picture in veil but it is not uploading. Please help me regarding it ?

[759e32fa]

Hi Tanees,

Thank you for reaching out to us. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo and let us know if you experience any issues? 

[eng_sheeza]

Hi, Alexia,

I have received an email about the identity verification process. This is my Upwork profile

https://www.upwork.com/freelancers/~013426fdada26cdf69

I have changed my profile picture to one with the veil. It was my graduation ceremony picture during covid. I didn't have any idea it would be a mess later. I have not yet completed the process because I am currently working on a contract, I am afraid my contract will end over there. It is my first job and I don't want to lose it. The picture is mine but it's in the veil. Is it possible if they could do an identification process on the previous photo? Kindly help me out with this. I have also submitted a request but there has been no response yet. Please help me out.

[759e32fa]

Hi Sheeza,

Thank you for reaching out to us. Upwork allows religious exemption when uploading profile pictures. Please let us know if you want to keep using the current picture that you have so we can apply the exemption. If you want to upload a different profile picture that's showing your face, you can proceed to change your profile picture by going to your profile and clicking on the pencil icon on your profile picture and uploading a new one.

[eng_sheeza]

Yes, I want to keep using but what about the visual verification process? I hope if I do that it will not hold my account. One more thing I am in the verification process I can not change the picture now. kindly guide me regarding this. If I keep the same photo my verification process will not fail. waiting for your response.

[AveryO]

Hi Sheeza, 

I'm sorry for the delay. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready. 

I hope this helps! Let us know if we can further assist you with anything!

[84638882]

I do a veil and due to religious reasons I can't show my face and upload my picture on upwork. what should I do?

[759e32fa]

Hi Arfa,

Thank you for reaching out to us. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready.

If you need further assistance, please let us know and we'll be here to help!

[55324519]

**Edited for Community Guidelines**

[AndreaG]

Hi Aimen,

The exemption has been applied! Could you please try updating your profile picture now?

[isha-ishtiaq]

Hi, I have got my ID verified after uploading my profile picture. Now I wear veil and want to update my picture with a veil. Is it possible? Can it cause suspension of my account?

[ArjayM]

Hi Isha,

I have escalated your request to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your account and you'll have the option to coordinate through this page once your ticket's been set up. Thank you!

[5915cc59]

I would like to request a religious exemption for using a profile picture, as i’m a Muslim. Can someone help me out?

[AndreaG]

Hi Sadaf,

While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions including religious reasons I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?

[5665c4ed]

Hi Thank you very much for detailed reponse.  I am facing problem in uploading profile picture in veil. 

Sure, i will follow each guideline. 

regards

Samia

[759e32fa]

Hi Samia,

The exemption has been applied! Could you please try updating your profile picture now?

[5665c4ed]

Iam new to Upwork. I need help in uploading profile picture because i can't upload real profile picture. Please help me in this regard. Your help would be highly appreciated. 

Thanks in advance.

Best Regards

samia

[759e32fa]

Hi Samia,

Thank you for reaching out. I see that you created a ticket for this and have been assisted already by our team. You can already upload a profile picture now as the exemption has been placed for you. Please feel free to reach out if you need further assistance.

[5665c4ed]

Yes problem has been resolved. Thanks

Regards

Samia

[6ade5324]

Good evening,

I am contacting you regarding the profile picture. I am unable for religious reasons to put my face on the profile picture.

I can't find a way to request it, could you help me out and send me the link or however I am supposed to request it.

[LuiggiR]

Hi Dina,

Can you please try uploading your profile photo now? Don't hesitate to let us know if you need further assistance.

[nadiafarheen]

My profile picture is in veil and upwork not verify my picture..please reslove this issue

[df602768]

You better contact support about this. 

[PradeepH]

Hi Nadia,

I checked and it looks like your account has already been accepted. You should be able to send proposals to jobs on the general marketplace. Please make sure you check the resources in this post to help you get started.

Thank you,

Pradeep

[mujahid_zainab]

I have started to veil in accordance with my religion, how do I change my profile picture with it on as it shows that it does not meet the Upwork requirements?

[AndreaG]

Hi Zainab,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[441557b9]

Hi!

As I want to work as a freelancer on Upwork but due to religious purposes, I want to upload my profile picture with a covered face, if you please help me out in this regard,

Thanking you in advance

[ArjayM]

Hi Amarah,

Thank you for reaching out to us. We have added a religious exemption to your profile. You can try again and you should now be able to upload a profile photo that covers your face. Let us know if you need further assistance.

[acd48dfc]

Upwork not allowing me to upload my picture in the niqab. I belong to Egypt and I am a Muslim. *Edited for community guidelines* please allow me to wear the niqab

[PradeepH]

Hi Gamila,

Thank you for your message. Could you please try uploading your profile picture in the niqab now? 

Thank you,

Pradeep

[46bba576]

My account has been temporarily suspended because my picture does not meet the requirements. 
I have gotten a ticket and asked for support but still. 
I need religious exemption on my profile because I observe veil as part of my religious beliefs. I have submitted a selfie and verified my identity through video call but I am not comfortable uploading my public profile picture without veil.

please help.

[NikolaS]

Hi Areeba,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[999b5bb0]

Hi, i also want to apply for religious exemption for my profile picture as i dont want to show my face due to religious reason. I have tried to contact support but i am unable to. Can you help in this regard?

[ArjayM]

Hi Rooj,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your profile photo concerns.

[8c924323]

Hello, 

I wear the niqab and I was told to send support a message to explain to them my situation. The thing is, I have no idea where to send the message. I am of course new to Upwork. Can someone please assist me so that I can get started? Thanks in advance!