Jul 5, 2018 12:08:11 PM by Vivian S
Hi, I'm a transgender freelancer who would like to verify that I live in the US, but I don't want to use my legal name for obvious reasons and would rather use my preferred name. Is there any way I could get verified while still using my preferred name? Thanks.
Solved! Go to Solution.
May 29, 2022 11:09:24 AM Edited Jan 13, 2024 06:06:40 AM by Pradeep H
Hi Alex,
There most certainly is! Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required and so, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jul 5, 2018 12:44:48 PM by Valeria K
You certainly can, Vivian. We'll have somebody reach out to you directly with more information on how to complete your location verification.
Oct 12, 2018 12:35:10 AM by Julie R
Hi I have the same issue. Can someone with upwork contact me about this?
Oct 12, 2018 01:03:48 AM by Goran V
Hi Julie,
Of course, one of our team members will reach out to you directly and assist you further with this. Thank you.
Oct 31, 2018 09:22:59 AM by Isabella C
Please contact me as well, I am having the same issue. Thank you!
Oct 31, 2018 10:11:55 AM by Bojan S
Hi Isabella,
We'll have one of our team members reach out to you shortly and assist you further with your verification process, thank you.
Jan 10, 2020 04:42:10 PM by Gabriela G
Hello! I'm transgender and would like to change my name also. What can I do?
Jan 10, 2020 06:44:59 PM by Joanne P
Hi Gabriela,
I've shared your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!
Mar 25, 2020 08:30:59 AM by Natalie B
Hi Joanne,
I am also a transgender individual who is in the process of transitioning but has not been able to obtain a legal name change. I would like to verify my bank account so that I can get paid.
Thank you!
Natalie
Mar 25, 2020 08:51:15 AM by Bojan S
Thank you for reaching out to us, Natalie.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Feb 3, 2021 10:15:56 PM by Uros T
Feb 3, 2021 11:12:42 PM by Joanne P
Hi Uros,
I'd recommend that you please follow the instruction that the team has shared with you on your ticket, and if you need further clarifications, please reply to the ticket so the team can assist you further. Thank you.
Jul 29, 2021 01:09:25 PM by Piyash D
Jul 29, 2021 02:36:53 PM by Bojan S
Hi Piyashi,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Feb 26, 2019 04:25:29 AM by Lev K
Hello!
Please contact me as well, I am having the same issue. Thank you!
I want to let you know that my name in ID and in Upwork profile are different because I’m a transgender. Unfortunately, my documents are not changed yet to meet my gender identity. It's a long and complicated process in my country. I really hope that a Upwork marketplace is a tolerant place for people of any gender identity. Thanks for understanding.
Feb 26, 2019 05:36:06 AM by Vladimir G
Hi Lev,
We'll definitely be able to accommodate your request and assist you with verifying your identity. Please send me a private message by clicking on my photo to confirm you're referring to the verification process related to getting the identity verification badge on your profile, and I'll follow up to advise you further.
Apr 25, 2019 09:17:23 PM by Sonjia S
Apr 25, 2019 10:33:37 PM Edited Apr 25, 2019 10:39:09 PM by Avery O
Sure, Sonjia. I'll send your account information with the team so that they can get in touch with you and assist you with your verification.
ETA: Looks like the team has reached out to you through a support ticket already. Let us know if you go through any issues and our team will be happy to assist you further.
Aug 5, 2019 02:53:26 PM by Kay V
Glad I found this thread, I have the exact same situation (usefully enough my preferred name, Kay, is the first letter of my legal name since I had a large body of work before I came out). Could someone get in touch with me about this as well? Glad to hear you guys are good about this, I was almost in tears when I read it because I've learned to expect terrible treatment about this.
Aug 5, 2019 08:21:18 PM Edited Aug 6, 2019 03:42:53 PM by Valeria K
Hi Kay,
I'm glad to know that you find some form of comfort on this thread.
I will go ahead and share your account information with the team so that someone can get in touch with you and assist you with your concern.
Dec 26, 2019 03:21:55 AM by Mark Jun O
Dec 26, 2019 03:33:09 AM by Goran V
Hi Mark,
I can see that your name change request was approved. One of our team members will also reach out to you via ticket and assist you further if it's needed. You can access your tickets on this Link. If you have any additional questions let me know, thank you.
Feb 28, 2020 06:13:28 PM by Joanne P
Hi Jeffrey,
Thanks for reaching out. One of our agents will reach out to you via a support ticket and will assist you further with your request.
Feb 29, 2020 03:25:33 PM by Jeffrey M
I'm trans. My prefered name is not the name on my ID yet I cannot seem to verify it and I need assistance please.
Thanks,
April
Feb 29, 2020 06:15:29 PM by Joanne P
Hi April,
I checked, and I can confirm that one of our agents has already reached out to you to assist you directly via ticket. Please check the ticket from the team and follow the steps they shared. If you need further assistance, please feel free to respond to the ticket. Thank you!
Feb 29, 2020 11:47:10 PM by Jeffrey M
Ah I nsee it now. Thanks a bunch! I'll send documents asap via the support ticket if I understand correctly.
May 8, 2020 10:13:45 AM by Natalie B
Hi Valeria,
I had a meeting to verify my identity and the hold has still not been lifted!
May 8, 2020 11:05:38 AM by Bojan S
Hi Natalie,
It looks like you were able to successfully complete your verification process. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
May 8, 2020 11:25:38 AM Edited May 8, 2020 11:26:12 AM by Natalie B
Clearing cache and cookies, as well as trying to log in on another browser
does not work. Obviously this is an administrative error, not a matter of
browser storage. Please fix this.
May 8, 2020 11:25:56 AM by Natalie B
Clearing cache and cookies, as well as trying to log in on another browser does not work. Obviously this is an administrative error, not a matter of browser storage. Please fix this.
May 8, 2020 01:04:01 PM by Bojan S
I apologize for the delay and confusion on our part, Natalie. I see that while your ID badge issue had been resolved, the issue with the name on the bank account was still present and that's what you were referring to. Checked with the team and the issue with the name on your bank account has now been resolved. You'll still need to verify your bank account by entering two small amounts you got on your statement when you added the bank account to your Upwork account.
Thank you!
Jun 1, 2020 12:42:26 PM by Keke B
Hey,
I'm having issues verifying my name on the withdrawal method because of the same reasoning as this thread's respondants. Can I please recieve some assistance?
Thank you.
~ Keke
Jun 1, 2020 02:28:38 PM by Bojan S
Thank you for reaching out to us, Keke.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Jan 18, 2023 11:13:48 AM by Aiden P
Hi, I am nonbinary and currently using my preferred name on Upwork, but my State-issued ID does not match that name, and I can't find where to contact support. Can you please help me with this?
Jan 18, 2023 12:08:00 PM by Arjay M
Hi Aiden,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jul 14, 2021 01:23:53 PM by Ash G
Hi, I am also trans, but I have not yet changed my name legally and I would like to get my identity verified, could you get in touch with me about that please?
Jul 14, 2021 01:44:14 PM by Bojan S
Hi Ash,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.