Sep 1, 2023 08:06:10 PM Edited Sep 14, 2023 04:55:03 PM by Andrea G
Hi Team,
Today I got my Identity Verification tab in my settings, I have a few questions: -
Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?
Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?
Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration
Let me know your thoughts on it.
Solved! Go to Solution.
Sep 2, 2023 12:26:41 AM Edited Mar 15, 2024 12:54:32 PM by Andrea G
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Sep 22, 2023 03:05:00 PM by Shaheryar A
I wan to purchase connect on upwork. There were some issue with my master card. I requested my colleague to attach his bank master card, So I could buy connects. One card attachement, Upwork start asking for validation. The validation form have three fields. Name, date of birth and upload photo.
The name field is disable and contian name of my colleague (i mean card holder name) not my name. Is this validation for the bank account holder? not for upwork account holder?
Is this any violation of upwork term and condition? That we can not attach someone bank card?
I have no issue to provide my or my colleague Identity.
Please help.
Sep 22, 2023 07:06:15 PM by Arjay M
Hi Shaheryar,
It violates Upwork's TOS if you're not an authorized user of the card in question. Our team will seek to validate the transaction and determine if you're authorized to use the billing method. However, It looks like you've removed the billing method you're referring to. Please check this help article to learn more about managing your billing methods best.
Sep 22, 2023 09:53:29 PM by Shaheryar A
Thanks for the help. I have checked help article my case is different. I can add that billing method again. What should be my next step. Should I provide identity of Card Holder which I can? I can not add the billing method again as my profile is in review.
Will upwork block my account? and what if my colleague is aslo using his card on his upwork profile as well? Will it effect his account?
I am new to this platform.
Sep 24, 2023 11:09:04 AM by Shaheryar A
Can someone please share how to create request to customer. As I am totally blank. The chat-bot doesn't have enough information.
Lets say, If i did something wrong, what will be the out-come?
Thanks
Sep 24, 2023 11:40:13 AM by Luiggi R
Sorry for the delay in getting back to you, Shaheryar. If this concerns your original post, you can re-add the billing method if you wish. Note that you may need to verify the account holder's identity to be able to use it. If anything else needs to be done, or if any flags are raised on our end, the relevant team will notify you and let you know the next steps you need to take.
Sep 23, 2023 02:07:38 AM by Mohsin A
Why can't I see the option for identity verification in my profile settings on Upwork
Sep 23, 2023 08:07:00 AM by Annie Jane B
Hi Mohsin,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
Sep 23, 2023 04:07:50 PM Edited Sep 23, 2023 04:44:48 PM by Shahwaiz K
guys i am pissed i uploaded my id 3rd time yestarday but still its showing this message (We're unable to process your ID at this time. You may be able to add your ID again later) please help me as now when i click on identity verification it shows that some features of your account is now restricted.
Kindly help me solve this issue if anyone from upwork team seeing this do reach me out as i tried evey format
JPG,PNG,Others as well but still they are showing this message (We're unable to process your ID at this time. You may be able to add your ID again later).
Sep 23, 2023 04:59:59 PM by Luiggi R
Hi Shahwaiz,
I'm sorry you're having trouble verifying your ID. I can see that the relevant team contacted you via this support ticket with more information regarding your submission. Kindly refer to the ticket and don't hesitate to follow up with the team through that ticket if you have additional questions.
Sep 24, 2023 03:54:17 AM by Abdullah A
Why can't I see the option for identity verification in my profile settings on Upwork, I have already completed my profile on Upwork, but still cannot see the option for identity verification, what should I do to ensure that my identity is properly verified and being able to access all of the features and benefits of the platform? I need help please.
Sep 24, 2023 05:54:02 AM by Kushal P
Once you receive job offer you get verification option in upwork.
Sep 24, 2023 09:51:19 AM by Annie Jane B
Hi Abdullah,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
Sep 24, 2023 09:41:21 AM by Annie Jane B
Hi Akhter,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
Sep 24, 2023 09:29:30 AM by Oleksandr M
Hello,
I have a complex issue regarding confirmation of my identity, which I truly believe may be solved only in private with a Customer Support agent. I need to have it solved ASAP, as there already is an active contract. How can I reach out directly to Upwork?
Best,
Oleksandr
Sep 24, 2023 10:09:14 AM by Luiggi R
Hi Oleksandr,
I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 24, 2023 05:16:10 PM by Shahwaiz K
Guys please solve this issue its 4th time my id is rejected again i don't know whats the issue please 🥺 solve this as iam getting very frustrated.
Sep 24, 2023 07:15:46 PM by Pradeep H
Hi Shahwaiz,
I am sorry to hear about your verification request. I can see that one of our team members has already reached out to you via a support ticket to clarify the reason and shared the next steps with you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Sep 24, 2023 05:53:14 PM by Aaron S
Hi Upwork,
There appears to be no way to create a support ticket at https://support.upwork.com/hc/en-us/requests/new
Today I received a request to verify identity and once I uploaded a photo of my document, it said there was a problem.
I'd like to create a ticket as I have an interview tomorrow for an Upwork job I submitted Connects for.
Thanks!
Aaron
Sep 24, 2023 08:14:26 PM by Aaron S
I tried that already and got this reply
On Sun, Sep 24, 2023 at 6:08 PM Upwork <support@upwork.com> wrote:
We have moved your support experience in order to provide you with faster, more personalized and direct support.
To receive additional assistance, please explore the Upwork Academy. There you can view and complete learning paths to help jumpstart your success on Upwork. You may also find assistance through engaging with other Upwork users like yourself in our active Upwork Community or visit our Help Center to find helpful support articles.
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Sep 24, 2023 08:18:22 PM Edited Sep 24, 2023 10:12:54 PM by Pradeep H
Logging into the support center, it looks like Upwork's Zendesk account autoclosed the email request I sent to
**Edited for Community Guidelines**
Sep 24, 2023 08:21:30 PM by William T C
Aaron,
That is an error that is frequently in Support.
Instead use the email that Upwork sent back to you to interact. That has always worked.
Sep 24, 2023 10:44:16 PM by Pradeep H
Hi Aaron,
I am sorry to hear about your experience reach our support team. I can see that you've already raised a support ticket regarding your concern. One of our team members will respond to you as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep