Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi Shaheryar,
It violates Upwork's TOS if you're not an authorized user of the card in question. Our team will seek to validate the transaction and determine if you're authorized to use the billing method. However, It looks like you've removed the billing method you're referring to. Please check this help article to learn more about managing your billing methods best.
Sorry for the delay in getting back to you, Shaheryar. If this concerns your original post, you can re-add the billing method if you wish. Note that you may need to verify the account holder's identity to be able to use it. If anything else needs to be done, or if any flags are raised on our end, the relevant team will notify you and let you know the next steps you need to take.
Hi Mohsin,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Hi Shahwaiz,
I'm sorry you're having trouble verifying your ID. I can see that the relevant team contacted you via this support ticket with more information regarding your submission. Kindly refer to the ticket and don't hesitate to follow up with the team through that ticket if you have additional questions.
Hi Abdullah,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Hi Akhter,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Hi Oleksandr,
I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Shahwaiz,
I am sorry to hear about your verification request. I can see that one of our team members has already reached out to you via a support ticket to clarify the reason and shared the next steps with you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Logging into the support center, it looks like Upwork's Zendesk account autoclosed the email request I sent to
**Edited for Community Guidelines**
Hi Aaron,
I am sorry to hear about your experience reach our support team. I can see that you've already raised a support ticket regarding your concern. One of our team members will respond to you as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Micah,
I've reached out directly to the team handling the review, and one of the members will be in contact with further assistance via email. You may also check the ticket linked to your case on this page for updates.
Hi Guiliana,
I have checked your account, and it doesn't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Hi Shaila,
Thank you for reaching out and raising this query. Please know that we return Connects If the client cancels a project before a contract is made and If we remove a project’s post because we believe it violates our Terms of Service. Connects used for a withdrawn proposal will not be returned to your account. Feel free to check this help article to learn more about how Connects works.
Hi Yousef,
This is a good question, and thank you for bringing this up. If you don’t verify your identity within seven days of notification, we will place a hold on your account. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or appearing in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts, and we will be happy to remove it once you’ve verified your identity.
You may want to check this help article for more information about ID Verification.
Hi David,
I took a closer look at your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Muhammad,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
