Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi Nimra,
Thank you for uploading the documents for verification. Our team will review your submission and update your account within one business day.
- Pradeep
Hi Nimra,
I would like to let you know that your verification is now completed and you should be able to see ID Verification Badge on your account.
Hello! There is a prompt on my account to verify my identity which has restricted me from so sending proposals and carrying out other activities on the platform. The twist is that I have already completed my identity verification and was given a verification batch. I don't understand what's actually going on. See attached files for clarification.
Hi Nwokocha,
I looked closer at your account and confirmed that your ID has been verified. I can also see that you've been coordinating with the team about the status of your account via email, and a support ticket has been set up.
Rest assured that your account has no restrictions and you can now use it as usual. Also, I can no longer see the ID verification prompt on your account upon logging in. You may consider clearing your cache and cookies, then logging back into your account and see if it still appears.
Hi Moeez,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Sadam,
Thank you for reaching out to us and raising this query. We build this trust with clients and keep our marketplace safe and secure by indicating that we’ve confirmed your identity and sharing your verified name with them (when you work with them). Also, please remember that your verified name (the one on your government-issued ID) will only appear in the Contract Room and on invoices.
However, you still have options for the name you use for public and promotional purposes.
Your profile name can be a nickname or a variation of your legal name as long as it follows our name change guidelines.
Hi Alejandro,
I've submitted a follow-up to the team handling the review. Kindly expect an email update from one of the members with more details about the status of your ID and further assistance.
Hi Mohammed,
I see that you've already responded to the support ticket initiated on your account for the same concern. One of our team members review your account and update you as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Mercy,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
~ AJ
Hi Klau,
I have checked your account, and it doesn't need further verification yet. The verification that's been performed on your account is for the payment method you recently added that had a name mismatch issue. I can also confirm that it's been resolved.
If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Wasik Kabir,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Hi Enas,
I checked your account and can see that you have successfully submitted your documents. Please allow our team some time to review your information. In case we need additional information or the documents you submitted are insufficient, our team will reach out to you via a support ticket with instructions on how to complete the verification process.
~ AJ
Hi Enas,
I took a closer look at your profile, and it looks like you need to complete the ID verification process. You can start by clicking the Get Started button here upon logging in or you can go to Settings> Id Verification.
You may check this help article for more details or guidelines for completing the verification.
Hi Enas,
I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Hi Karimi,
That's not an error but by design. You will always see the option to edit the Military Veteran status if you choose to do so; it's not going to be visible to clients visiting your profile if you haven't added it.
Hi Mohannad,
I understand your concern. You will need to upload the documents on the link shared in the notification. You can also upload the documents by clicking the 'Get started' button on the Settings > Identity verification page. Check out this help page to check the list of acceptable documents to verify your account.
- Pradeep
