Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retiring Moderator
Hi Gabriel,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Roopesh,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Slaiman,
You may try submitting other alternate Valid Government-issued ID as long as it reaches the criteria listed in this help article. Once you are ready to submit, access your Upwork account Settings and click the Identity Verification tab to continue.
Retired Team Member
Hi Ramzie,
Your government-issued photo ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address. Since Syria is one of the countries that are not permitted to register for accounts or utilize our platform, using Syrian ID cards is not acceptable.
Retired Team Member
Hi Ken,
We understand you may have verified your identity in the past. We ask freelancers to re-verify because periodic checks ensure that their accounts continue to reflect accurate information. We aim to make this process as seamless as possible, and thank you for contributing to keeping Upwork a professional and safe community.
I've reached out to the team handling the review, and they'll have one of the members reach out via email with further instructions on resolving the issue with your ID verification. Feel free to coordinate, and they'll assist you accordingly.
Retired Team Member
Hi Balaram,
Could you please select the option for uploading your passport, but instead, upload the document you have available? Please let us know if you still experience issues completing the verification process.
Hello, I'm a freelancer from Nepal. For verirfying my identification upwork asks government issued ID but there's no option for DL or citizenship card but only passport in the selcection box. Can anyone please clarify and help me in verifying my account.
Abinash
Retired Team Member
Abinash Babu,
Please upload the available document you have using the option to upload a passport. Please let us know if you still experience issues completing the verification process.
Retired Team Member
Hi Qurat Ul Ain,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Ogheneofejiro,
If the system is rejecting it, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.
We accept the following, unexpired documents:
- Passport
- Residence Permit
- Election Card
- National ID
- Driver’s License
Best practices for images include:
- Do not crop or alter your image
- Ensure all four corners of your ID are visible
- The image should be clear and in color
- The ID should be a valid government-issued photo ID (not a digital copy, expired or temporary)
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.
Please check this help article for more information.
Retired Team Member
Hi Odinakachukwu,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Retired Team Member
Hi Balaram,
If the system is rejecting it, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.
We accept the following, unexpired documents:
- Passport
- Residence Permit
- Election Card
- National ID
- Driver’s License
Best practices for images include:
- Do not crop or alter your image
- Ensure all four corners of your ID are visible
- The image should be clear and in color
- The ID should be a valid government-issued photo ID (not a digital copy, expired or temporary)
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.
Please check this help article for more information.
