Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Hi Kavinda,
Thank you for your message. Please select any available option on the link and upload the NIC to proceed with your verification.
- Pradeep
Kavinda, I am sorry to hear about your verification status. I see that our team has already reached out to you via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Olalekan,
It appears that you're currently required to verify your identity. Please go to your Identity Verification settings page and click "Get Started." Once you complete the process, you should be able to submit proposals again.
Thank you for letting us know, Olalekan. I'm sorry you're still having trouble uploading your ID. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Ahmed,
Thanks for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Ives,
I'm sorry you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Marie,
It looks like you've already successfully completed your verification process. Don't hesitate to let us know if you need further assistance.
