Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

Hi Ajay,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.

[#3]

Hello,

I am struggling to get my location verified. I live in Dubai and I have sent proof of my current country by sending a utility bill that shows my current address however, i am not sure if this is enough. Does anyone have the same situation?

[#4]

Upwork help center reply is very quick and very cooperative, contact them through the help section, and they will guide you better.

[#5]

Hi Camile,

I can see that your submission is under manual review. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do.

[#6]

You are right.

[#7]

Hi, please help me I am facing same verification issue.

[#8]

Hi Qin,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Hello,

I am experiencing issues with my verification process despite submitting my international passport, driver's license, and NIMC. None of these documents have been verified yet. I urgently need assistance to complete my verification, as it is crucial for starting my job search. I am confident in Upwork's platform and would greatly appreciate your support in resolving this matter.

Thank you.

[#10]

Hi Maxims,

We contacted the team handling the review, and they confirmed that your submission has been received and is currently pending review. It will be reviewed within 24-48 hours, so please extend your patience for the next 24 hours. You will receive an update with the status once it's thoroughly checked.

Additionally, as a freelancer, your profile picture has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design, an object, or someone or something else (misrepresenting who you are goes against our Terms of Service).

[#11]

Same issue
I tried ID verification with many documents (National ID, Passport, Driving License), but didn't pass the review. Please help me.

[#12]

Hello!

I registered on the site, filled out my profile, but the verification button is not displayed in the settings, I tried to find it but there is no such button (Pass ID verification) anywhere, I am very upset because I cannot start working without verifying my account, I need help specialist! Where can I find a link to undergo verification if it is not in the settings section?

Here is this link https://www.upwork.com/ab/identity-verification/
doesn't work for me. Please help.

[#13]

My account is about to be put on hold in 2 days and I still haven't recieved any email that neither denies nor confirms my ID verification. I'm not sure what to do I still have the warning pop up visible at all times and when I click get started, there's a yellow exclamation mark next to the goverment issued ID step with a "We'll check that the country where your ID is from matches the country in your profile." text underneath. No idea what to do.

[#14]

Hi Shady,

I checked and it doesn't look like you've completed the ID verification process already. Please go here and kindly click on the option to continue. 

[#15]

Hey Joanne, I just submitted my driver's license again but instead of confirming, it, it askedme for it again 5 minutes later. When It did I submitted my ID instead and it stull asked me for it again 5 minutes later. 

[#16]

Hi Shady,

I checked and I am pleased to inform you that your account is already verified now. Feel free to message us if you need further assistance.

- Pradeep

[#17]

On opening the link in my SMS for the identity verification, the page asks me to select a document after which I am required to click a photo of the document but it just leads me to a blank page. I'm using an android device and camera permision has been granted to chrome. Please assist

[#18]

Hi Vayun,

Thank you for your message. I checked and can confirm that your account is already verified now. Feel free to message us if you need any other assistance.

- Pradeep

[#19]

Hello!

I registered on the site, filled out my profile, but the verification button is not displayed in the settings, I tried to find it but there is no such button (Pass ID verification) anywhere, I am very upset because I cannot start working without verifying my account, I need help specialist! Where can I find a link to undergo verification if it is not in the settings section?

Here is this link https://www.upwork.com/ab/identity-verification/
doesn't work for me. Please help.

[#20]

Dear Sir/Madam,

I am writing to inform you of an issue I encountered while attempting to complete the required verification process. When I click on the link provided below:

Identity Verification

I receive the following message: "You have exceeded the max number of texts that we can send."

I would appreciate your assistance in resolving this matter so that I can proceed with the verification process.

Thank you for your attention to this issue.

Best regards,

Lopa Sarker

**Edited for Community Guidelines**

[#21]

Hi Lopa,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#22]

Hello!

I registered on the site, filled out my profile 100%, but the verification button is not displayed in the settings, I tried to find it, but there is no such button (Pass ID verification) anywhere, I am very frustrated as I can't start working without verifying my account, I need qualified help! Where can I find the link to ID verification if it is not in the settings section?

I found this link https://www.upwork.com/ab/identity-verification/
But it is not working for me (We can't find this page.). Please help.

[#23]

Hi Piotr,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

- Pradeep

[#24]

Hello,

i did step by step everything, but it has been already being more then 4 Busisness Days and it still on "We'll check that the country where your ID is from matches the country in your profile."

[#25]

Hi Marcello,

I'm sorry you're having trouble with your ID verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Hello.

I spoke with the support, i tried to send the government-issued photo ID again, but now:

Show us a government-issued photo ID:is still in process

Appear on camera: at first it was Ok, but now its "To show us it's really you, take an automatic selfie or join a video chat." and the website dont let me make a new one.

Submit for identity review: If we can't instantly verify you, we'll start a manual review process.