Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
I have the same the same problem.
Hi Phan,
I can see that the team is currently reviewing your updated profile photo. They will be sharing an update with you in the next 24-48 hours.
Hi Neil,
Thank you for reaching out to us here in the Community. I see that the team has sent you an email notification about the status of your ID verification and further instructions on how to proceed. Please don't hesitate to coordinate with the team through that email or this support ticket linked to your case if you need assistance; they'll gladly help.
Hi Meixiang,
I checked with our verification team, and I'm happy to confirm that the badge has been added to your account already.
Hi Steepan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Segun,
You couldn't click the link above because it is not a support ticket for your account. I'm sorry to hear you are also having trouble with the verification process; could you please clear your browser cache and cookies and try again? Let us know if the problem persists so we can assist you further.
Hi Bonface,
It appears that you haven't submitted any of your verification documents yet. To start the verification process, you must go to your Identity Verification page and click on "Start now". Let us know if you experience any issues with the process so we can assist you further.
Hi Clinton,
Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Hi Kindness,
It can take up to 24-48 hours for the team to review and respond to your concern. We appreciate your patience while our team reaches out to you.
- Pradeep
Hi,
When I open the link and go through the process, I cannot choose an ID Type.
So when I need to choose an ID Type at the "Select an ID Type" there is nothing to choose from. Check screenshot.
I've tried with different Iphone and Samsung devices but no result. I've enabled camera on browser, clear cache & cookies on browser. So I did everything that was suggested on your help page but no result.
Please let me know what I can do to verify my identity.
Thanks
Hi Clinton,
I'm sorry to hear you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Imran,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
I also have a similar issue where I received a notification that I have been approved and have Connects.
However, when I apply to a job, I am asked to verify again and get the following screenshot. I am unable to submit proposals, Im assuming due to this. You should not allow freelancers to upgrade their profiles to paid if they are not verified because now I'm paying but cannot do anything.
Hi Lauren,
I checked and saw that you've successfully earned the ID-verified badge. It is already showing on your profile.
Hi Ana,
I'm sorry to hear this is happening to you as well. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
