Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Jun 4, 2024 01:28:26 PM by Luiggi R
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
May 14, 2024 10:28:03 AM by Arjay M
Hi Rembo,
Thank you for reaching out, and I'm sorry if you're having difficulties verifying your ID. I see that the team has allowed you to start the ID Verification process. You may follow the link in your email to begin the process. This secure and encrypted link will remain active for 30 days. You can also proceed by going to Settings> Identity Verification.
Please visit this help article for more details about acceptable documents during submission. Let us know if you need further assistance; we'll gladly look into that for you.
May 14, 2024 09:56:03 AM by Mudassar I
Action required: Verify your identity to continue winning jobs on Upwork I have uploaded docum
I have uploaded documents but stil it's showing same notifcation and I'm unable to apply on job as well.
May 14, 2024 03:40:34 PM by Arjay M
Hi Mudassar,
I contacted the team to have your ID reviewed, and they confirmed that your submission has been rejected due to the image quality. You will need to resubmit your ID. Please ensure that it's acceptable and follows the guidelines listed in this help article.
May 14, 2024 04:17:43 PM by Mudassar I
I reuploaded on well lit and image quality is best but stil at the it has the following message let me attach screenshot with it.
May 14, 2024 10:24:46 PM by Joanne P
Hi Muhassar,
We checked with our verification team, and they confirmed that they have received the ID submission for the badge, which should be reviewed within the day. If they need any additional information, they will contact you directly. Thank you!
May 14, 2024 05:08:55 PM by Mahmoud A
I submitted my governmental ID to be verified. it tells me that my ID was verified but at the same screen it gives me the message that my identity needs to be verified and now I can't apply for any jobs.
May 14, 2024 10:19:13 PM by Joanne P
Hi Mahmoud,
We checked with our verification team, and they confirmed that they have received the ID submission for the badge, which should be reviewed within the day. If they need any additional information, they will reach out to you directly. Thank you!
May 15, 2024 12:38:19 AM by Brian G
Hello!
Please let me know why am I unable to apply for jobs? The Apply Now button was working fine an hour ago, but not anymore.
Regards
May 14, 2024 11:46:50 PM by Abdul R
I got my first client than Upwork said me for verification.
I tried but two pop ups show of Qr code and of send text to number .
It was completely looping process .
I opened a support ticket,but no one accessed me clearly.
My all services are on hold now.
Upwork system have some glitch.
Please take my matter seriously.
I am new on Upwork just started my freelancing journey on Upwork.
But how can I service If nobody take my issue seriously 😳 😳.
May 15, 2024 01:17:49 AM by Pradeep H
Hi Abdul,
I am sorry to hear about the action taken on your account. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. One of our team members will reach out to you with an update as soon as the investigation is complete. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
May 15, 2024 11:17:02 PM by Abdul R
It's more than 48 hours till they last messaged me.
I was happy as I got my first client.
But this problem made me sad.
I am still waiting for response.
Kindly proceed it further quickly, as all of my services are on hold now because of this problem.
Looking forward
May 16, 2024 02:40:00 AM by Pradeep H
I am sorry to hear that you haven't received a response yet, Abdul. I will follow up with the relevant team to request an expedited review of your account and one of our team members will reach you as soon as possible.
- Pradeep
May 15, 2024 12:51:10 AM by MERLIANA M
Hello, my name merliana, I just have first name, I need change verification name on Upwork for match payment. Can help for that
May 15, 2024 02:04:51 AM by Nikola S
Hi MERLIANA,
I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response. You will be able to access your ticket on this page.
Additionally, I would like to clarify that while our system does require you to enter both a first and last name, we understand that not everyone has both names. You can go ahead and add your one name in both the first and last name fields.
May 15, 2024 05:11:13 AM by Zuhair U
I didn't get any suspension notice or any mail or anything of sort, thought first ever client is not able to see my profile as it's showing unavailable to him, I sent my documents for verification 2 times because it showed I didn't the first time I actually did, how do I find out if it's gone or not because it's asking me for the docs again, and maybe that is the reason my client can't see this, please help.
I can see my profile myself here's the screen shot.
May 15, 2024 07:20:16 AM by Luiggi R
Hi Zuhair,
Thank you for reaching out. This is happening because, as you mentioned, your profile is currently restricted since you need to verify your identity. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.
May 15, 2024 07:26:11 AM by Samuel A
I verified my identity already and applied for jobs, suddenly i cant apply anymore and it says verify your identity. I did multiple times using the ID and the drivers liscence and took a selfie and everything. Screenshot attached
I dont know how to proceed
May 15, 2024 08:35:22 AM by Luiggi R
Hi Samuel,
I see that your submission is currently under manual review. Please allow 1-3 for the review to be completed; the team will let you know if there's anything else you need to do.
May 15, 2024 07:31:57 AM by Mariana K
I provided docs, Upwork tells me to wait 1-2 days, and ask me to change profile picture. I did it all. Now I'm faced with problem, I can't send proposals. Because my account not verified. I have red error on my profile verify identity, support could you resolve it. Upwork said I should reicive an email but I don't.
Regards,
Mariana
May 15, 2024 08:39:20 AM by Luiggi R
Hi Mariana,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
May 15, 2024 11:48:47 AM Edited May 15, 2024 11:50:43 AM by Konstantin Y
Good evening. Please help me to pass ID verification.
My document Ukrainian passport can not recognize, what could be the reason ?
At the same time I do not have a international passport and driver's license.
Thank you.
May 15, 2024 02:59:19 PM by Billy A
Hi Guys,
How can I fix this hiccup on my verification? I mistakenly uploaded an ID with no address.
May 15, 2024 04:30:56 PM by Arjay M
Hi Billy,
I reached out to the team handling the review to have a look at your submission. They confirmed that your ID has been verified and you should see the ID verified badge on your profile to validate this. You're all set. Thank you for reaching out!
May 15, 2024 05:54:44 PM by Ryan C
Attempting to go through the steps to verify my identity but when I get to the government ID page there is no field to enter the ID type and no option without entering it. This happens on the client app as well as my browser. (Brave on iphone14 pro max)
May 15, 2024 07:02:33 PM by Joanne P
Hi Ryan,
We checked your account and saw that our verification team reached out to you about your account. Please check this ticket and kindly follow the instruction they have provided.
May 15, 2024 06:00:58 PM by Ziad B
Hi It's been over 24 hours since I've submited my Id verification but still didn't get verfied or received an email from Upwork to view the statuts of my request.
Can you I have an idea on how long does it usually takes?
May 15, 2024 06:26:35 PM by Dikanio L
I also have the same problem, it's been going on for 2 days and the status is still "We'll check that the country where your ID is from matches the country in your profile."
May 15, 2024 07:47:09 PM Edited May 15, 2024 07:52:55 PM by Joanne P
Hi Dikanio,
I checked your account and saw that you have not completed the verification process as well. Please continue it, and if our verification team needs more information from you, they will contact you directly.
May 15, 2024 11:38:27 PM by Dikanio L
Halo thanks for the response. I'm sure I already followed all the procedures. So I try to re-submit the identity verification again. And after submitting, I can see now that the process has proceeded to submit for identity review. But then after a while, I check it again on the identity verification page, all the step process icons give me a warning. is this expected? Do I need to resubmit for the third time, or should I just wait ?
May 15, 2024 07:16:09 PM by Joanne P
Hi Ziad,
I checked your account and saw that you have not completed the verification process yet. Please continue it, and if our verification team needs more information from you, they will contact you directly.
May 15, 2024 11:37:11 PM by Ziad B
Thank you Joanne.
Can you please check if my verification requesy was accepted now?
May 16, 2024 03:18:50 AM by Pradeep H
Hi Ziad,
Thank you for your message. I see that the documents were submitted just a few hours ago. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
May 15, 2024 08:11:38 PM by Konstantin Y
Good morning. Please help me to pass ID verification.
My document Ukrainian passport can not recognize, what could be the reason ?
At the same time I do not have a international passport and driver's license.
Thank you so much!
May 15, 2024 08:49:10 PM by Adway L
I have applied for identity verification for more than 4 to 5 times with a correct driving license and aadhar card still it says not verified. Neither did i get any email for confirmation of starting of identity verify process
May 15, 2024 10:35:22 PM by Pradeep H
Hi Adway,
Thank you for your message. I checked your account and it appears that the documents were submitted yesterday. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
May 16, 2024 12:22:03 AM Edited May 16, 2024 02:46:19 AM by Konstantin Y
Hello Guys.
Please help me to pass ID verification.
My document Ukrainian passport can not recognize, what could be the reason ?
At the same time I do not have a international passport and driver's license.
May 16, 2024 03:26:16 AM by Akash R
After clicking on "verify identity" , it launches a web page with steps listed.
But nothing happens further.
No button no pop-up
It doesn't seem to be triggering the verification process.
Is anyone facing this issue?
May 16, 2024 04:07:54 AM by Luiggi R
Hi Akash,
I'm sorry to hear you were having trouble with the verification process. I looked at your account and see that your selfie submission is being manually reviewed. Please allow 1-3 days for the team to complete their review; you'll be notified if there's anything else you need to do.
May 16, 2024 04:29:23 AM by Konstantin Y
Hello.
Please help me to pass ID verification.
My document Ukrainian passport can not recognize, what could be the reason ?
At the same time I do not have a international passport and driver's license.