Solved: Locked Private Profile - Page 13

e188e515 · ‎09-01-2022

Hi there,
My account was kept private because of not earning until now. please help me in making it public.

thanks

ArjayM · ‎09-01-2022

Hi Jean Peter,

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

You can request that your profile visibility is reset by clicking this link found in this help article.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~ Arjay

View solution in original post

JoanneP · ‎11-08-2022

Hi Phoebe Rose,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne

nomanshah65 · ‎10-22-2022

Dear Sir, I tried a lot to make my profile public but my profile is still private. Please public set into my profile and Thank you very much.

my profile link: https://www.upwork.com/freelancers/~01f2ba3ac663c66694

LuiggiR · ‎10-22-2022

Hi Noman,

I checked and I can confirm that your profile's visibility is already set to public. You can check your profile's visibility by going to Settings > Profile Settings.

~ Luiggi

dev_arshay · ‎11-08-2022

I am facing this issue as well, when ever I try to trun on my availibility badge, it shows me this message

Please help me out in this situatuion.

JoanneP · ‎11-08-2022

Hi Arshad Ali,

Your profile visibility has been reset back to public. You may log in and check.

~ Joanne

dev_arshay · ‎11-08-2022

Thanks alot

30cf5915 · ‎12-05-2022

Dear Sir, I tried a lot to make my profile public, but my profile is still private. Please public set into my profile and thank you very much.

PradeepH · ‎12-05-2022

Hi Shumaila,

Thank you for your message. Your profile visibility is set to Public now.

Thank you,

Pradeep

bebe51d0 · ‎12-09-2022

Hello. My profile is private and I cannot change it to public. Can you help me with this, please? Thank you.

AndreaG · ‎12-09-2022

Hi Sarina,

Your profile visibility has been set back to public.

~Andrea

bebe51d0 · ‎12-20-2022

Thank you

9a716d1b · ‎12-21-2022

Hey! I hope that you are well. But, I am not. I face some problems. when clients hire me or message me or invite me for interviews, I received it after a long time,

Example:

one Client pick me now

I received it a minimum of 6 hours later

please solve this problem and help me get more job

Thank you

Abdul Malek

kris005 · ‎10-07-2022

Hello guys, I have just win my first project on the Platform through a direct invite. However, my visibilty badge is on PRIVATE mode and when I tried to reset it back to PUBLIC mode it does work. What should I do now being that I want to continue applying for more tasks.

PradeepH · ‎10-08-2022

Hi Christine,

Thank you for your message. Your profile visibility is set to Public now.

Thank you,

Pradeep

d34b9970 · ‎10-07-2022

Good day everyone, my visibility is locked please I want it to be open

AndreaG · ‎10-07-2022

Hi Abass,

Your profile visibility has been set back to public.

~Andrea

39dd6130 · ‎10-07-2022

Hello, could you help change my visibility to public? thanks

AndreaG · ‎10-07-2022

Hi Anne,

Your profile visibility has been set back to public.

~Andrea

2677521e · ‎10-07-2022

Hello!

My account's viability has been set to private so I can't turn on the availability badge. Will a client be able to respond and interview me if I keep on sending proposals?

I need to know so I won't waste my connects.

Thanks,

Hannat.

collibrii · ‎10-07-2022

Hello Hannat,

This has happened to me before. You don't need to worry; you will not lose your connects. Clients are able to see your profile and respond to your bids even when your profile is set to private. The only difference is that when they search for a freelancer, your profile will not come up in the search results.
I hope this helps,
Sylwia

2677521e · ‎10-07-2022

Oh oh!

Thank you so much, Sylwia.

AndreaG · ‎10-07-2022

Hi Hannat,

Your profile visibility has been set back to public.

~Andrea

doneza20 · ‎10-07-2022

My profile has been set to private locked. I already requested yesterday to kindly set it to public. The email says to wait within 4 hours. It's been 19 hours ago but it hasn't changed yet. I already sent another request a few minutes ago. Please help me.

AndreaG · ‎10-07-2022

Hi Doneza,

Your profile visibility has been set back to public.

~Andrea

doneza20 · ‎10-11-2022

Thank you very much Andrea!

64f183de · ‎10-07-2022

Hi Bojan S,

Please, my account has been set to private and I have written countless emails to support without any help. Kindly help by resetting it back to the public. Thank you.

ArjayM · ‎10-07-2022

Hi Blessing,

Your profile visibility has been updated. A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay

1e343170 · ‎10-07-2022

My profile visibilty has been on private for a while and have tried to chane it to public by submitting a request. All to no avail.

will be glad if this can sort out.

Thanks

Peter

ArjayM · ‎10-07-2022

Hi Peter,

I have reset your profile visibility back to Public status. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

~ Arjay

cd3048c9 · ‎10-08-2022

Hi,

My profile has been set to private. I have been requesting for the last 20 days or so for it to be set to public but to no avail.

please help

759e32fa · ‎10-08-2022

Hi Shahnila,

Thank you for reaching out to us. I've successfully changed your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

~ AJ

shafatullah_s · ‎10-08-2022

Dear Upwork Team,

I was not activate profile visibility. My account showing that the "Available now" status is off. But I am tired to be on it many time. Please help to get on the status.

Thanks

Shafahullah

3260a85e · ‎10-08-2022

me too 😔

759e32fa · ‎10-08-2022

Hi Shefatullah and Jovelyn,

Thank you for reaching out. It looks like bother your accounts were set to private due to inactivity. I've already set your profile visibility to "public" so you can already turn your availability badge on. Please let us know if you need further assistance.

~ AJ

d49423ec · ‎10-16-2022

Hello. I have the same problem. Please activate my account too. Thanks

AndreaG · ‎10-16-2022

Hi Stepan,

Your account visibility has been set back to public.

~Andrea

8b7d45f6 · ‎10-08-2022

Am unable to set my profile back to public please help

williamtcooper · ‎10-08-2022

Click the "Get Support" button on the bottom right of the screen.

LuiggiR · ‎10-08-2022

Hi David,

Your profile visibility has been reset. You can check this help article to learn why it can go private.

~ Luiggi

arslanyousaf11 · ‎10-08-2022

Hello, Hope you are doing great.

I am suffering from one problem on Upwork. I have request many time to Upwork to change my profile from private to public but when i check my tickets status they are marked as resolved state but my issue still not fixed. I have start earning on upwork but still unable to change my profile from private to public. I need help for this issue, Can you guys please help me to fix this issue.?