Membership Upgrade

[thewas]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[759e32fa]

Hi Shilpa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[b0bbad78]

actually yes - i have also faced this issue .

[8e3ab690]

I am getting this Error:
We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank.

I checked with my bank, they said everything is ok. I got even message in the app in the detail of the transaction that upwork checked my card and now the card can be used. From upwork I recieved confirmation email that my card was added, but when i look at my payment method there is no card added.

So i try to add my card again and then it doest let me and sais the same message again..

I went throug 6 pages here and havent found a working solution.

Please help. 
What could be the causes and how to solve them? 

[LuiggiR]

Hi Simon,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[hamma11]

Hi team,

I am trying to add a card in my Upwork account, but fails to get added and errors out with the message "We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

It is worth mentioning that in my email, I am getting the emails that this card has been added into my Upwork account, but in frontend I am getting the above error.

And it is the card I am using in at least 3 other big platforms successfully.

Can you help?

Thanks

[LuiggiR]

Hi Hammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.