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stefanelli27
Community Member

Messages Won't Load

Hi there. I noticed an issue with the messages loading on a laptop while everything works great on my phone app. When I try to read messages on a laptop it says "there's no one here but you" and I can't contact my clients.  I also enabled the WebSocket technology but it doesn't help. What is the problem?

4 REPLIES 4
NikolaS
Moderator
Moderator

Hi Stefan,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Upwork

Thank you for your reply. Of course, hopefully, it will be solved.

bundie702
Community Member

I'm having the exact same problem...can only see the first line or so on my phone but nothing shows up on my desktop.

Hi Bettye,

 

Thank you for your message. I am sorry to hear about the issue accessing messages. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Upwork
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