Hi All,
Please know that this is related to the bug reported last week. Some funds that were supposed to become available today, Wednesday, 11 January UTC, became available to your accounts prematurely. So if you made a withdrawal earlier in the week or last week, you have already withdrawn your earnings for this week. We encourage you to check your Transaction History report for more details and the Weekly Billing Cycle to understand the timings of how your payments are processed.
Some of you may have received notice of funds being available, but then felt confused when you see a $0.00 balance. The reason why it's now showing $0.00 is that the premature availability of funds caused your account to have a negative balance and since the issue has been fixed and your funds are now released, the negative balance has been paid off by the amount you have received. Simply put, the funds have been withdrawn earlier than expected, causing it to show $0.00 now. If you have not withdrawn anything in the past week, don't hesitate to contact our support team on this page.
Important Note:
In your Transaction History report there will be two numbers in the Amount/Balance column for each transaction. The top number is the amount being credited (i.e. Hourly Payment) or debited (i.e. Service Fees or Withdrawals) to your account. The bottom number is the total balance on your account at that time. Credited amounts and positive balance will show without brackets while debited amounts and negative balance will show with brackets.
Many of you will notice that for your withdrawal transaction on January 2, the bottom number - which is the balance on your account at that time - would be negative and in brackets. That was because due to the bug the withdrawal was made prematurely before the funds actually became available. Since then, as the funds became available on your account they cover that negative balance.
Hi Valued Members,
We apologize for the interruption. Our engineers are aware of the issue and are investigating the issue. We’ll update this thread once we have more information. We seek your patience and utmost understanding while sorting this out for you. Thank you!
**Edited for Additional Information**
We also had to edit some of your posts to remove some images you have attached. As some of the attachments included personally identifiable information, we had to remove these to adhere to the Community Guidelines.
Hi Azra,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Hi All,
Please know that this is related to the bug reported last week. Some funds that were supposed to become available today, Wednesday, 11 January UTC, became available to your accounts prematurely. So if you made a withdrawal earlier in the week or last week, you have already withdrawn your earnings for this week. We encourage you to check your Transaction History report for more details and the Weekly Billing Cycle to understand the timings of how your payments are processed.
Some of you may have received notice of funds being available, but then felt confused when you see a $0.00 balance. The reason why it's now showing $0.00 is that the premature availability of funds caused your account to have a negative balance and since the issue has been fixed and your funds are now released, the negative balance has been paid off by the amount you have received. Simply put, the funds have been withdrawn earlier than expected, causing it to show $0.00 now. If you have not withdrawn anything in the past week, don't hesitate to contact our support team on this page.
Important Note:
In your Transaction History report there will be two numbers in the Amount/Balance column for each transaction. The top number is the amount being credited (i.e. Hourly Payment) or debited (i.e. Service Fees or Withdrawals) to your account. The bottom number is the total balance on your account at that time. Credited amounts and positive balance will show without brackets while debited amounts and negative balance will show with brackets.
Many of you will notice that for your withdrawal transaction on January 2, the bottom number - which is the balance on your account at that time - would be negative and in brackets. That was because due to the bug the withdrawal was made prematurely before the funds actually became available. Since then, as the funds became available on your account they cover that negative balance.
I am working for a company hourly basis, in my account $55 was pending for the security period. Today 11-1-2023 is the date of release the money to my balance but i didn't receive the money and balance shows $00. My last payment to Payoneer account was $11.20. Please tell me what i have to do now? I Checked the invoice..
Is there any way to Upwork send money to Your blance by mistake? i reciveed an ammount 4-5 days ago. It was directly added to my blance!! no security preiod no review.
Thanks All for Answering my Question❤❤
Hi Temitayo,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
