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Zaki's avatar
Zaki M Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

~Andrea

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861 REPLIES 861
Muhammad Sameer's avatar
Muhammad Sameer K Community Member

Hi!
I added my Payoneer account as my payment method a few days ago but it is still in-active.

Can anyone please help?
All my tax info is already completed.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sameer,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Muhammad Sameer's avatar
Muhammad Sameer K Community Member

Thank you so much Luiggi! Appreciate that.
I hope the agent get in-touch soon.

Ahmed's avatar
Ahmed S Community Member

 Hello Upwork, I added the wiretransfer method 10 days ago and its says "Inactive" till now ! .by the way, My bank account name is the same as my name in Upwork's certificate of earning and I have completed the tax form two years ago.
Can you help me to solve this issue?
Arjay's avatar
Arjay M Retired Team Member

Hi Ahmed,

 

I'm sorry if we weren't able to get back to you sooner about your financial account concerns. I can sense the urgency of your case. However, it looks like you've been coordinating with the appropriate team about your concern and a support ticket has been set up with it. 

 

We suggest that you continue coordinating with the team through that ticket or your email if you have further questions or clarifications; they'll gladly assist. Thank you for reaching out!

 

~ Arjay
Upwork
Rufaida's avatar
Rufaida U Community Member

Dear Concern,

I am facing problem in activating my payment method. I have completed all my bank info and even tax info. Lastly they are asking to give TIN number which I don't have. Since all of my bank info is clear, "Get Paid Now" option should have been activated by now. Please help me out beacuse of this I could not start my work yet.

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Rufaida,

 

This is happening because, as you mentioned, you haven't provided your TIN. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

~ Luiggi
Furkan Erdem's avatar
Furkan Erdem G Community Member

My name in upwork is "GÖZLEMECİ" I have a surname, but I wrote GOZLEMECİ in the payment method, so my payment method may not be active, could you please review it? pls help ^^

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Furkan,

 

It appears that your withdrawal method is inactive, because you haven't completed your Tax Information yet. More specifically, you're missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

~ Luiggi
Furkan Erdem's avatar
Furkan Erdem G Community Member

I don't have a tax number, I will not exceed a certain income since I already use it individually. Is there still a need for a tax number?

Luiggi's avatar
Luiggi R Retiring Moderator

Thanks for letting us know, Furkan, We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Aayushi's avatar
Aayushi B Community Member

Hi I am a freelancer from India. I am unable to add my IFSC code (HDFC0003467). 

Please Help.

Arjay's avatar
Arjay M Retired Team Member

Hi Aayushi,

 

I took a closer look at your account and confirmed that you've successfully added your local bank as a payment method to your account. You can expect your new payment method to be active in three days. Let us know if you need further assistance.

 

~ Arjay
Upwork
Andrzej's avatar
Andrzej D Community Member

Does anyone know what to do? All tax information are correct and I still have this issue.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Andrzej,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Mohsin's avatar
Mohsin M Community Member

Dear Upwork Team,

I trust this message finds you well. I am writing to request your prompt assistance in approving my payment method as I am in urgent need of accessing my funds. The timely approval of my payment method is crucial for my financial requirements.

I understand the importance of the verification process and appreciate the measures in place to ensure the security of transactions. However, due to unforeseen circumstances, I find myself in a situation where I urgently need to access my funds for essential expenses.

I have provided all the necessary details for the payment method, and I am available to provide any additional information or documentation if required. Your swift attention to this matter would be highly appreciated, and I am confident that expediting this process will greatly alleviate my current financial constraints.

I understand that you receive numerous requests, and I genuinely appreciate your consideration of my situation. I am committed to complying with all necessary procedures promptly.

Thank you for your understanding and timely assistance in resolving this matter. I look forward to your positive response and the swift approval of my payment method.

Best regards,

Mohsin Malik

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohsin,

 

I understand you're eager to access your funds as soon as possible. Your payment method is undergoing security verification and will become active by March 10, 2024. Once the verification is complete, you can withdraw your funds. 

~ Luiggi
Ahmed's avatar
Ahmed M Community Member

Hello,

I hame an inactive payment method which is direct to US bank account. I have waited for more than 3 days and before that I completed all tax information and it's completed.

I had created a ticket for this problem 10 days ago and the support responded that there will be someone will contact me about this issue and literally nothing happened since then.

I wish someone contact me about this issue.

Joanne's avatar
Joanne P Retired Team Member

Hi Ahmed,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Ahmed's avatar
Ahmed M Community Member

Hello Joanna,

I need this issue to be fixed as soon as possible I have already waited enough time I think, it has been almost TWO WEEKS with no response whatsoever and your response on my issue was two days ago, so if no one answered what's the point of support? they didn't even keep up or do anything.

I wish someone contact me about this issue.

Regards,

Ahmed

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ahmed,

 

I'm sorry about the delay in getting back to you. I've escalated your post to the relevant team and they've just shared an update with you via your ticket

~ Luiggi
Issam's avatar
Issam A Community Member

Hello, a while ago I created my account in Upwork and changed the name to confirm it, but when I added PayPal to withdraw from my account, it told me that the name is different, even though it is not different, I think that the financial profile information has not been updated. It appears to me at PayPal in Upwork INACTIVE and then Two days later, this notification appears (Due to technical issues page data is not fully loaded, try again later.) I hope you help me fix this problem ASAP to withdraw my money Thank you!!!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Issam,

 

I checked and can see that your PayPal is inactive because you haven't provided all your Tax Information yet, specifically, your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. If you are a freelancer in Egypt, you can use your National ID as your TIN.

 

If you have additional questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

~ Luiggi
Zinnah's avatar
Zinnah A Community Member

Recently I added payoneer account for my upwork account, it's successfully added here, but I have not withdrawn my amount. the "get paid now" button is not clickable, please help me, now I need payment, so how to withdraw my money?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Zinnah,

 

It appears that your payment methods are inactive because you haven't completed your Tax Information yet. More specifically, you're missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

~ Luiggi