Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Hi Abiha,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Edin,
It looks like you're almost done. You need to read and re-sign the W-8BEN certification and Affidavit of unchanged status. To complete the process:
- Select the✎ edit icon in the Tax identification section and then select Update
- Enter your updated information if needed
- Review the Tax Certification and Confirmation of Unchanged Status and Affidavit of Unchanged Status information, which includes confirmation that you are not doing work in the U.S., and provide your electronic signature.
- Read and sign the Affidavit of unchanged status, then choose Save.
Feel free to review AJ's help article for more details about the form and instructions on completing your Tax Information. Let us know if you need further assistance.
Hi Monday,
I checked your account and I see that your payment method is already accepted. Please complete the Tax Information page to activate your payment method.
- Pradeep
Yes, Monday Omorodion! I can confirm that your payment method is not active and ready for use. Best of luck!
Hi Jaafar,
I can see that you've successfully added a payment method; however, you did not fill in the W-8BEN form.
The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.
Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax.
To complete the W-8BEN or W-8BEN-E, you’ll need to complete three cards in the Tax Information section of your settings.
Hi,
I added my bank account details to preferred Payment Method (Direct to Local Bank) quite a time ago. Per Upwork policy, it should've activated after three days of submission but still it shows as inactive (screenshot attached). I double-checked all the details again and submitted, still it is showing as Inactive. I also filled Tax Infromation and Completed Form W-8BEN
Please note that I have No received email from Upwork regarding any dispute or issue with my bank accoutn details either.
Kindly, help me get it activated.
Hi Amir,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Dunyagozel,
I've confirmed that you can still complete your tax information by filling out the W-8BEN or W-8BEN-E form. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before withdrawing earnings from Upwork.
To complete the W-8BEN or W-8BEN-E, go to Settings> Tax Information and complete the three cards in that section. Let us know if you need further assistance.
Hi Syed,
Your payment method is still inactive because you haven't completed your Tax Information page. Please visit the page to fill out the missing details, and check out this article to learn more about what you need to add.
Hi Faty,
I took a closer look at your profile and confirmed that all sections on your Tax Information page have been completed. Your new payment method will be active and ready for use in three days. You're all set! Thank you for reaching out!
Hi Mohamed,
I’ve escalated your community post to a support ticket. One of our agents will contact you soon with more information and to assist you further with your payment method concerns.
Hi Mohamed Amine,
I apologize for the delay. I have followed up with the team that's handling your case. I saw that you've also submitted a follow-up on your ticket. Please allow them time to check and get back to you through the same ticket.
Hi Amit,
I've checked your account and confirmed that you still need to complete the Form W-9. You must complete a Form W-9 with a valid SSN, EIN, or ITIN to be able to withdraw payments from Upwork. You may visit this help article for more information and detailed instructions on completing the form. Let us know if you need further assistance.
Hi Sanae,
I looked closely at your account and confirmed that you still need to complete your Tax Information (W-8BEN or W-8BEN-E). The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes we need to collect from your earnings on Upwork. You must have this form on file before withdrawing earnings from Upwork.
To complete the W-8BEN or W-8BEN-E, you’ll need to complete three cards in the Tax Information section of your settings. Let us know if you need further assistance. You may visit this help article for more information and detailed instructions to complete the process.
Hi Sanae,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing your Tax Information.
