Apr 27, 2021 11:41:18 AM by Zaeem U
Hi, I hope you are fine. Yesterday I made a transaction to my local bank account and till now I didn't receive the payment to my local bank account. This is the first time I face this type of issue otherwise on my previous payments I get the payments after a few minutes of transactions made from Upwork.
I call to my bank as well and ask them about that and they said, they don't receive any payment against this reference ID yet.
Can you help me to trace my payment or what is the issue actually?
Solved! Go to Solution.
May 23, 2020 04:05:21 AM by Angelo D
I clicked "Get paid" to but did not notice until later that the bank account information that I put in are incorrect. Can I get back the money that I sent to the wrong account?
May 23, 2020 05:57:59 AM by Aleksandar D
Hi Angelo,
Please allow for 8 business days to pass and reach out to us if the withdrawal still doesn't reflect on your account so that we can issue a trace.
Thank you.
Jun 16, 2020 03:22:50 PM by Bojan S
Hi Klarence Anne Loui,
This withdrawal will return to your account once the transaction fails, which usually take from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you. Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.
Thank you!
Jun 8, 2020 06:24:28 AM by John Ivan P
I also have entered the wrong information. I read some questions here and they say it usually is refunded within 8 to 10 days but my transaction was 12 days ago already
Jun 8, 2020 07:34:24 AM by Goran V
Hi John,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
Jun 16, 2020 01:40:36 PM Edited Jun 16, 2020 03:22:08 PM by Bojan S
Hi! I’ve had my auto-withrawal option here at Upwork. It should be credited to a local bank (PSBank). It is already 7 day but I still haven’t had my payment. The bank said that I’ve input the incorrect BRSTN code. What should I do? Please help.
**Edited for community guidelines**
Mar 18, 2021 08:44:03 PM by Aldwin V
Mar 18, 2021 08:56:07 PM by Petra R
Aldwin V wrote:
would the payment still be debited to my bank account?
No
Aldwin V wrote:
if not how long would it take for me to recover it in my upwork account so i can transfer it properly again.
between one and two weeks, usually.
Mar 18, 2021 11:20:38 PM by Aldwin V
Jul 22, 2020 03:05:24 AM by John G
Hi Avery,
Good day!
I also got the same concern with payment transaction process delay.
I made a payment request today but my payment has not been processed untill now. Usually it takes less than 30mins to process the payment and deposit into my bank account. This is not my first withdrawal I made withdrawals every week or whenever I want.
Thanks in advance.
Jul 22, 2020 03:22:29 AM by Goran V
Hi John,
I can confirm that your withdrawal was successful. Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Aug 22, 2020 01:42:58 PM Edited Aug 22, 2020 03:55:06 PM by Luiggi R
Same problem here. I withdraw my money 4 days ago but it doesn't arrive in my local bank account. Every time it takes 1-2 hour to arrive in my account. Me and my friend withdraw at the same day, he got his payment but I didn't get my payment. We have account in the same bank. I withdraw my payment on 19th August. Please solve this problem.
I attached some screnshots of upwork notification and email.
**Edited for Community Guidelines**
Aug 22, 2020 03:54:33 PM by Luiggi R
Hi Abir,
Sorry for any inconvenience this may have caused you. Please be mindful that direct to local bank transfers may take up to four business days to arrive at your bank, which is likely why you still haven't received yours. Feel free to check this help article for more information.
Thank you.
Oct 22, 2020 08:48:07 PM by Saif U
Hello dear!
A few days ago I just get paid on 18 Oct and received a confirmation email after that on 20 Oct I received your payment has been processed but I did not receive payment and I also talked to my bank manager he checked that we did not receive your payment could you please check what happened to my payment and trace it where is it
Thanks
Regards
Saif
Oct 22, 2020 09:50:07 PM Edited Oct 22, 2020 11:06:24 PM by Petra R
Saif U wrote:... could you please check what happened to my payment and trace it where is it
You can ask Support to initiate a trace after 8 business days have passed. Business days exclude weekends and holidays, so in the unlikely case that you haven't received your funds next Wednesday, a trace can be initiated.
Oct 22, 2020 11:01:32 PM by Joanne P
Hi Saif,
For direct to local bank transfer, it may take 3-5 business days before the funds are reflected in your account. Holidays in the US and your location can also delay the process. Please let us know if after 8 business the funds are still not reflected in your account so we can initiate a trace for you. I also checked, and it looks like you submitted a support ticket to our team regarding this concern. One of our agents will also update your ticket, providing further assistance.
Oct 20, 2021 12:30:15 AM by Adeel H
Oct 20, 2021 12:40:48 AM by Goran V
Hi Adeel,
Please keep in mind that In general, direct to local bank payments take up to four business days to arrive at your bank. If you haven't received your funds after 8 business days, feel free to follow up here so that we can assist you further.
To learn more about this, check out this help article. Thank you.
Oct 20, 2021 10:29:43 PM by Adeel H
Oct 20, 2021 11:03:33 PM by Avery O
Hi Adeel,
I can confirm that the transaction was successful on our end. However, the timings that Goran shared still apply since this is a Direct to Local Bank transfer, which is subject to different processing times by different processors/banks.
As Goran shared, if the withdrawn amount still hasn't been reflected in your account after eight business days, you can reach out to us here, and our team will assist you.
Oct 21, 2021 06:51:19 AM by Adeel H