Apr 27, 2021 11:41:18 AM by Zaeem U
Hi, I hope you are fine. Yesterday I made a transaction to my local bank account and till now I didn't receive the payment to my local bank account. This is the first time I face this type of issue otherwise on my previous payments I get the payments after a few minutes of transactions made from Upwork.
I call to my bank as well and ask them about that and they said, they don't receive any payment against this reference ID yet.
Can you help me to trace my payment or what is the issue actually?
Solved! Go to Solution.
Jun 8, 2021 08:18:06 AM by Dr. Ayuba Adewale S
Jun 8, 2021 08:50:23 AM by Judy Ann B
Hi, Can someone help me? I made a withdrawal last Sunday (06-06-21), but I didn't get my money until now. And one problem is instead of the Account number I used my Debit card number in the Payment method registration that is also approved by Upwork.
Awaiting for someone's response.
Thanks!
Jun 8, 2021 10:42:30 AM by Andrea G
Hi Judy Ann,
Please know that we are not able to cancel withdrawals. If more than 8 business days pass and you still haven't received the funds in your bank or reversed to your Upwork account, please follow up and we'll initiate a trace for you.
Jun 8, 2021 10:50:31 AM by Judy Ann B
Jun 8, 2021 10:53:31 AM by Judy Ann B
Hi,
The processing date of my withdrawal is until today only. Can I follow up later
today if still not received?
Jun 8, 2021 12:16:35 PM by Andrea G
Hi Judy Ann,
Please note that only 2 business days have passed since this withdrawal was initiated. Please follow up with us after 8 business days have passed if you haven't received your funds.
Jun 10, 2021 01:25:35 PM by Viksit J
Hi,
Requesting payment trace for a withdrawal made on June 1, 2021 via local bank transfer. It's been over 8 days and payment has not been received in bank yet.
Thank you.
Jun 10, 2021 02:26:12 PM by Andrea G
Hi Viksit,
Please allow 8 business days to pass (business days exclude weekends and holidays) and follow up with us if you still haven't received your funds!
Jun 12, 2021 01:34:43 PM by Dr. Ayuba Adewale S
Jun 12, 2021 02:39:40 PM by Andrea G
Hi Ayuba,
I'm sorry to hear you haven't received your funds yet. Rest assured, they are not lost! We can initiate a trace for you if 8 business days pass and you still haven't received your funds. Please, follow up with us in 3 business days if that's the case. Please keep in mind today is not a business day.
Jun 12, 2021 02:43:13 PM by Dr. Ayuba Adewale S
Jun 14, 2021 12:01:47 PM by Viksit J
Hi Andrea,
It's over 8 business days now and the payment has not been credited to my local bank account. Will appreciate if you could begin the payment trace now.
Thank you,
Viksit
Jun 14, 2021 12:52:46 PM by Bojan S
Thank you for reaching back to us, Viksit.
One of our team members will reach out to you directly via a support ticket to assist you with the trace.
Jun 12, 2021 05:27:49 PM by Lenie A
Hi! I withdraw my money last Friday, June 11 but I didn't receive payment confirmation from Upwork. Please help!!!
Jun 12, 2021 06:13:45 PM by Pradeep H
Hi Lenie,
I see that your payment withdrawal is successfully initiated on your account. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Pradeep.
Jun 13, 2021 05:35:52 AM by Marnie May T
Jun 13, 2021 08:31:37 AM by Nikola S
Hi Marnie,
Thank you for reaching out to us. We checked and it seems that the transaction is still in process. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.
Feel free to check this help article for more information.
Jun 13, 2021 08:19:07 PM by HOA N
Hi Admin,
I completed my job from 08/06/2021 then I get paid and I have one payment detail in 13/06/2021
But to day I check my bank it do not get money?
Please check and support me
Thanks
Jun 13, 2021 09:00:56 PM by HOA N
I have same problem in my payment show direct to local bank is yesterday (13/06)
And today is monday I think all bank are working?
Jun 13, 2021 09:47:12 PM by Pradeep H
Hello HOA,
I checked the transaction and can confirm that it was successful from our end. Please note that Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Pradeep
Jun 15, 2021 06:19:13 AM by Goran V
Hi Hoa,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Jun 15, 2021 06:22:12 AM by HOA N
Please help me, it maybe urgent!
Now I need payment for my team member?
And we need process new project?
Tks
Jun 15, 2021 07:17:50 AM by Luiggi R
Hi Hoa,
One of our team members already reached out to you via a support ticket. Please consider checking on that ticket and following up with them if you have additional questions.
Thank you,
Jun 16, 2021 10:55:17 PM by Dr. Ayuba Adewale S
Jun 16, 2021 10:56:59 PM by Goran V
Hi Ayuba,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.
Jun 22, 2021 10:06:58 PM by Dr. Ayuba Adewale S
Jun 15, 2021 11:15:15 AM Edited Jun 15, 2021 01:15:52 PM by Luiggi R
I have asked to get paid on my dashboard
it had a yellow color on my payment who said that the payement is cmoing , now the yellow color is gone , my dashboard is showing like the payement is done but I didnt received anything in my bank account ? Is that normal ?
Im using n26
**Edited for Community Guidelines**
Jun 15, 2021 01:15:31 PM by Luiggi R
Hi Charles,
I see that you've successfully requested your payment directly to your bank. Please note that payments can take up to four business days to arrive. You can check this help article to learn more.
Thank you,
Jun 15, 2021 10:06:25 PM by Pradeep H
Hi Claire,
Thank you for your message. I see that the fund withdrawal has been successfully initiated on your account and it is currently under process. Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Pradeep.
Jun 22, 2021 08:39:11 PM by Bishal G
Jun 22, 2021 10:04:21 PM by Pradeep H
Hello Bishal,
I checked the transaction and can confirm that it was successful from our end. Please note that Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Pradeep.
Jun 22, 2021 08:49:02 PM by Rahina A
Hello, I withdraw funds early this morning and the funds are still not yet reflecting in my account. In my previous withdrawals, I always get the money within 30 minutes to 1 hour after it was processed. Anyone here also experiencing the same issue with payments via BPI? Thank you.
Jun 22, 2021 10:41:29 PM by Pradeep H
Hello Rahina,
I can see that your withdrawal was successfully initiated on your Upwork account. It may take up to 4 business days for the payment to reach your bank account. Bank holidays in the U.S. or your country can delay your funds. You can refer to this Help article for more information. Feel free to message us if you do not receive funds within 8 days so that we can initiate payment tracing for you.
Thank you
Pradeep H
Jun 22, 2021 11:42:43 PM by Christian Eunice B
Jun 23, 2021 12:58:32 AM by Jessie Villamore V
Same problem here with BPI. This is the first time I encountered this, usually it only takes an hour. But now, it's been 5 hours already.
Jun 22, 2021 10:19:41 PM by Wilfredo Jr. H
Jun 22, 2021 10:48:08 PM by Christian Eunice B