Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Apr 14, 2022 08:08:50 PM by Alex T
Hi, I am also having this issue. Posting this here because I'm not sure where else to go since I can't even finish making my account. Need help.
Apr 14, 2022 09:29:24 PM by Pradeep H
Hi Alex,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Apr 15, 2022 05:09:13 PM by Hunter A
I'm having this same issue myself right now, could anyone help?
Apr 15, 2022 06:34:56 PM by Joanne P
Hi Hunter,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 17, 2022 06:00:30 PM by Chris C
Trying to verify. Insanely frustrated.
Tried Chrome, Brave, Firefox. All cookies deleted, cache, etc.
No clue why it won't let me get past this step. Please help. Thank you very much!!!
-Chris
Apr 17, 2022 07:06:46 PM by Avery O
Hi Chris,
I'll go ahead and forward this to the Customer Support Team so that they can reach out to you to assist you further.
Apr 17, 2022 07:30:24 PM by Dan R
I have tried this before, to no avail....but am trying once again. I am setting up my profile, then at the point where they request my phone #, I list that and click through where they say they sent me a text to my phone number? No, this is not a cell phone....it is my business land line....why is this so difficult to establish? What alternatives are proviided to those of us who do not deal with apps, cell phones or texting? Please help
Apr 17, 2022 08:25:42 PM by Avery O
Hi Dan,
I'm sorry if you cannot verify your phone number time with your landline. I asked for the help of the Customer Support Team, and they will reach out to you to assist you further through an email support ticket. Once a ticket is generated, you will be able to access it here.
Apr 24, 2022 01:58:46 PM by Schelle P
Hello, I am trying to complete my profile set up and got to the verification of my phone number and it keeps Saying, “ something went wrong, please try again later”. I’ve even waited a whole day. Please help.
Apr 24, 2022 03:29:45 PM by Luiggi R
Hi Schelle,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
May 3, 2022 09:26:30 AM by Lisa Marie H
When I try to verify my phone number it says it is already in use. Help?
May 5, 2022 08:10:35 AM by Geetashri K
May 5, 2022 09:10:12 AM by Andrea G
Hi Geetashri,
Someone from our team will reach out to you via support ticket in order to assist you.
May 5, 2022 09:04:48 AM by Alvin O
I pushed the verify phone number button and I am not receiving my verication code. Will someone from the admin team please contact me.
May 5, 2022 10:08:34 AM by Andrea G
Hi Alvin,
Someone from our team will reach out to you via support ticket in order to assist you.
May 6, 2022 04:43:38 PM Edited May 6, 2022 04:43:59 PM by Alvin O
I've tried a bunch of times and my phone number is correct but I'm not receiving any text. Please help me out
May 5, 2022 03:32:06 PM by Mahmoud I
I am creating an account but the phone number verification step is not working because "This number is being used by another account". Thanks in advance for any help!
May 5, 2022 04:24:35 PM by Joanne P
Hi Mahmoud,
I've escalated your concern to our team. One of ur agents will reach out and assist you directly via a support ticket.
May 10, 2022 07:34:43 AM by Grace K
I'm trying to set up an account in Upwork and everytime I try to verfify my phone nuymber it says it is already in use. I do not remember creating an account before and if I did, the emails I used are no longer accessible. Can someone help me delete the old account somehow?
May 27, 2022 09:58:34 AM by Lian M
Like everyone else on here, I'm also trying to set up my account but am having trouble verifying it because of my phone number being "already in use." I have never used Upwork before in my life and would like to have this resolved as soon as possible. Thank you!
May 27, 2022 01:49:17 PM by Luiggi R
Hi Lian,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Jun 21, 2022 05:37:16 PM by Roxana C
I need help on this too! Same thing is happening and it's my first time creating an Upwork Account!
Jun 21, 2022 08:10:12 PM by Avery O
Hi Roxana,
This happens when you have an old account on Upwork that used the same number when you registered the account. I'll go ahead and ask for the help of the Customer Support Team so that they can reach out to you directly and assist you further.
Jun 23, 2022 07:47:03 AM by Roxana C
I was creating a new account (i'm new to Upwork) and it says that my phone number has been used by another account. I haven't done another account before. Can someone please help me?
Jun 23, 2022 08:57:01 AM by Andrea G
Hi Roxana,
I checked and can confirm the team has reached out to you via email in order to assist you. They are waiting for your reply.
Jun 26, 2022 10:24:27 AM by Roxana C
I checked my email, including my spam folder, but haven't receive an email yet. May someone contact me again?
Jun 22, 2022 09:42:26 AM by Amitabh S
I'm Having the same issue, could someone please reach out to me?
Jun 22, 2022 09:10:13 AM Edited Jun 22, 2022 11:13:59 AM by Nikola S
Dear Support,
Im trying to setup my google profile for Up Work but at the last step when I provide my US phone **Edited for Community Guidelines**number Im getting error that it is already in use. Please help resolve the issue.
Thanks,
Amitabh
Jun 22, 2022 09:45:23 AM by Amitabh S
Hello,
When I try to make an up work account, I receive an error message that my number is associated with another account. I don't believe that I've ever made an account with UpWork. Where do I go to resolve this issue?
Jun 22, 2022 11:15:37 AM by Nikola S
Hi Amitabh,
I shared your concern with our team and one of our agents will reach out to you directly via email to assist you further.
Jun 23, 2022 02:20:08 PM by Autumn K
When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.
Jun 23, 2022 04:18:04 PM by Joanne P
Hi Autumn,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 24, 2022 01:49:02 PM by Robert A
Hi, I'm trying to fully verify this account by adding a phone number but it says it's already in use. Can you please help me with removing my phone number from the other account so I can add it to this one?
Jun 24, 2022 04:37:24 PM by Annie Jane B
Hi Robert,
Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.