Solved: Re: "This number is being used by another acc... - Page 8

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Pradeep H · ‎03-30-2022

Hi Thomas,

Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.

Thank you

Pradeep

Denis K · ‎07-15-2022

Hi there, I'm also dealing with the problem of the original post

Arjay M · ‎07-15-2022

Hi Denis,

Thank you for reaching out to us and welcome to Upwork! I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Arjay

May N · ‎02-02-2022

I'm having the same problem on my account https://www.upwork.com/freelancers/~01ea4608fe94ef9546 125 even though I haven't registered any phone numbers before. What should I do?

Andrea G · ‎02-02-2022

Hi May,

I checked and it looks like you were already able to submit your profile for review and it was accepted! You may want to check the resources in this post to help you get started.

If you need any further assistance please let us know.

~Andrea

Nicholas S · ‎02-09-2022

Hello,

I am having this same issue. I cannot publish my account. I am receiving the error "This number is being used by another account". Can you open a support ticket for me. The automated chatbot does not handle this well.

Thanks,

Nick

Joanne P · ‎02-09-2022

Hi Nicholas,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Thais B · ‎02-27-2022

Im having the same problem "This number is being used by another account". Can someone help me please? Thanks

Shehryar A · ‎02-27-2022

I just created an account and it says that my phone number is used by another account. can someone help me with this?

Pradeep H · ‎02-27-2022

Hi Thais and Shehryar,

Thank you for your message. One of our team members will reach out to you both via ticket as soon as possible to assist you further.

Thank you.

Pradeep

Isaiah J · ‎10-31-2022

I'm having this same problem. When setting up my profile it keeps saying that my phone number is associated with another account. I don't recall having another account and if I did at one point then it was a mistake. I just want to finish setting up my account already, please fix this problem!

Nikola S · ‎10-31-2022

Hi Isaiah,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Asher W · ‎02-28-2022

I'm also having this isse... I've never used Upwork before so not really sure who's using my number? Help please!

Avery O · ‎02-28-2022

Hi Asher,

I've asked for help from the Customer Support Team, and they will reach out to you directly through an email support ticket to assist you further.

~ Avery

Asher W · ‎03-01-2022

delete

Joseph R · ‎03-04-2022

I am having the same issue. "Phone number is used by another account" with no other information or steps on how to proceed whatsoever. How do I fix this?

Goran V · ‎03-04-2022

Hi Joseph,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your number. Thank you.

~ Goran

Cynthia B · ‎03-07-2022

I'm having the same error. please advise.

Joanne P · ‎03-07-2022

Hi Cynthia,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Nolan W · ‎03-09-2022

I'm also having this issue.

Brittany G · ‎03-28-2022

I also cannot get mine to work

Adam M · ‎06-07-2022

I am having the same problem. I created an account years ago and never finished the setup process. Today I made a new account and have been stuck at the phone verification stage. Please help

Nikola S · ‎06-07-2022

Hi Adam,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

Kelli F · ‎07-24-2022

My account is doing the same thing. Does anyone have a fix for it or does a support ticket have to be opened?

Avery O · ‎07-24-2022

Hi Kelli,

A member of the Customer Support Team has reached out to you directly to assist you further with your account concern.

~ Avery

Phone Number is already in use