🐈
» Forums » Support » Re: "This number is being used by another acc...
Page options
Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

View solution in original post

899 REPLIES 899
Pradeep's avatar
Pradeep H Retired Team Member

Hi Thomas,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.

 

Thank you

Pradeep

Denis's avatar
Denis K Community Member

Hi there, I'm also dealing with the problem of the original post

Arjay's avatar
Arjay M Retired Team Member

Hi Denis,

 

Thank you for reaching out to us and welcome to Upwork! I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
Upwork
May's avatar
May N Community Member

I'm having the same problem on my account https://www.upwork.com/freelancers/~01ea4608fe94ef9546125  even though I haven't registered any phone numbers before. What should I do?

Andrea's avatar
Andrea G Community Manager

Hi May,

 

I checked and it looks like you were already able to submit your profile for review and it was accepted! You may want to check the resources in this post to help you get started.

 

If you need any further assistance please let us know. 

 

~Andrea
Nicholas's avatar
Nicholas S Community Member

Hello,

 

I am having this same issue. I cannot publish my account. I am receiving the error "This number is being used by another account". Can you open a support ticket for me. The automated chatbot does not handle this well.

 

Thanks,

Nick

Joanne's avatar
Joanne P Retired Team Member

Hi Nicholas,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Thais's avatar
Thais B Community Member

Im having the same problem "This number is being used by another account". Can someone help me please? Thanks

Shehryar's avatar
Shehryar A Community Member

I just created an account and it says that my phone number is used by another account. can someone help me with this?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Thais and Shehryar,

 

Thank you for your message. One of our team members will reach out to you both via ticket as soon as possible to assist you further.

 

Thank you.

Pradeep

Isaiah's avatar
Isaiah J Community Member

I'm having this same problem. When setting up my profile it keeps saying that my phone number is associated with another account. I don't recall having another account and if I did at one point then it was a mistake. I just want to finish setting up my account already, please fix this problem! 

Nikola's avatar
Nikola S Retiring Moderator

Hi Isaiah,

 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Asher's avatar
Asher W Community Member

I'm also having this isse... I've never used Upwork before so not really sure who's using my number? Help please!

Avery's avatar
Avery O Community Manager

Hi Asher, 


I've asked for help from the Customer Support Team, and they will reach out to you directly through an email support ticket to assist you further. 


~ Avery
Asher's avatar
Asher W Community Member

delete

Joseph's avatar
Joseph R Community Member

I am having the same issue. "Phone number is used by another account" with no other information or steps on how to proceed whatsoever. How do I fix this?

Goran's avatar
Goran V Retired Team Member

Hi Joseph,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your number. Thank you.

~ Goran
Upwork
Cynthia's avatar
Cynthia B Community Member

I'm having the same error. please advise.

Joanne's avatar
Joanne P Retired Team Member

Hi Cynthia,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Nolan's avatar
Nolan W Community Member

I'm also having this issue.

Brittany's avatar
Brittany G Community Member

I also cannot get mine to work

Adam's avatar
Adam M Community Member

I am having the same problem. I created an account years ago and never finished the setup process. Today I made a new account and have been stuck at the phone verification stage. Please help 

Nikola's avatar
Nikola S Retiring Moderator

Hi Adam,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Kelli's avatar
Kelli F Community Member

My account is doing the same thing. Does anyone have a fix for it or does a support ticket have to be opened?

Avery's avatar
Avery O Community Manager

Hi Kelli, 


A member of the Customer Support Team has reached out to you directly to assist you further with your account concern. 


~ Avery