Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 30, 2022 10:20:50 PM by Pradeep H
Hi Thomas,
Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.
Thank you
Pradeep
Jul 15, 2022 12:02:17 PM by Denis K
Hi there, I'm also dealing with the problem of the original post
Jul 15, 2022 02:01:37 PM by Arjay M
Hi Denis,
Thank you for reaching out to us and welcome to Upwork! I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Feb 2, 2022 07:08:52 AM by May N
I'm having the same problem on my account https://www.upwork.com/freelancers/~01ea4608fe94ef9546125 even though I haven't registered any phone numbers before. What should I do?
Feb 2, 2022 08:13:26 AM by Andrea G
Hi May,
I checked and it looks like you were already able to submit your profile for review and it was accepted! You may want to check the resources in this post to help you get started.
If you need any further assistance please let us know.
Feb 9, 2022 03:48:57 PM by Nicholas S
Hello,
I am having this same issue. I cannot publish my account. I am receiving the error "This number is being used by another account". Can you open a support ticket for me. The automated chatbot does not handle this well.
Thanks,
Nick
Feb 9, 2022 06:37:57 PM by Joanne P
Hi Nicholas,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 27, 2022 05:43:34 PM by Thais B
Im having the same problem "This number is being used by another account". Can someone help me please? Thanks
Feb 27, 2022 05:57:14 PM by Shehryar A
I just created an account and it says that my phone number is used by another account. can someone help me with this?
Feb 27, 2022 07:11:55 PM by Pradeep H
Hi Thais and Shehryar,
Thank you for your message. One of our team members will reach out to you both via ticket as soon as possible to assist you further.
Thank you.
Pradeep
Oct 31, 2022 05:58:27 AM by Isaiah J
I'm having this same problem. When setting up my profile it keeps saying that my phone number is associated with another account. I don't recall having another account and if I did at one point then it was a mistake. I just want to finish setting up my account already, please fix this problem!
Feb 28, 2022 03:30:48 PM by Asher W
I'm also having this isse... I've never used Upwork before so not really sure who's using my number? Help please!
Feb 28, 2022 06:11:41 PM by Avery O
Hi Asher,
I've asked for help from the Customer Support Team, and they will reach out to you directly through an email support ticket to assist you further.
Mar 4, 2022 12:29:27 AM by Joseph R
I am having the same issue. "Phone number is used by another account" with no other information or steps on how to proceed whatsoever. How do I fix this?
Mar 4, 2022 12:45:21 AM by Goran V
Hi Joseph,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your number. Thank you.
Mar 7, 2022 06:56:30 PM by Joanne P
Hi Cynthia,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 7, 2022 10:15:06 AM by Adam M
I am having the same problem. I created an account years ago and never finished the setup process. Today I made a new account and have been stuck at the phone verification stage. Please help
Jun 7, 2022 11:35:17 AM by NikolaS N
Hi Adam,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Jul 24, 2022 02:55:24 PM by Kelli F
My account is doing the same thing. Does anyone have a fix for it or does a support ticket have to be opened?
Jul 24, 2022 11:46:51 PM by Avery O
Hi Kelli,
A member of the Customer Support Team has reached out to you directly to assist you further with your account concern.