Phone Number is already in use

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[bdd95bfe]

Hey good afternoon. I'm having the same problem and I have no idea how to contact a support agent. This has been giving me a headache for hours. Can you help?

[ArjayM]

Hi Julian,

I'm sorry you're having trouble contacting support about this issue. I've immediately converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[5ef96952]

Hello! I'm also having a similar issue, where I am not getting any text messages to verify my number. I'm also unable to submit a support ticket. 

[2371adae]

Hi! 

I created an account a few years ago under an old email address.  I'm trying to create a new account under a different email address, but when I get to the last page of creating the profile where it asks to add your phone number, I get the message that my phone number is already being used on a different account.

Ok, so I closed the old account account, but I still can't add my phone number to the new account.

Does anyone have a solution for this?

Thanks in advance!

[ArjayM]

Hi Ann,

Thank you for reaching out to us. Please be reminded that users are only allowed to have one account. Having multiple accounts is a serious violation of Upwork's TOS. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

[13317709]

I just created my profile and I got "This number is being used by another account"

[AndreaG]

Hi Hashim,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[13317709]

Hi Andrea;

    Thanks for your quick feedback, I clicked on the link you shared for my support ticket but I can't find any tickets , is there another way to check it ?

Regards

Hashim

[AndreaG]

Hi Hashim,

You should be able to see the ticket there once it is created.

[roryturner19]

I made a Upworks account years ago, but never used it. I just went to make a new account and when I go to enter my number it says this number is already being used. Help please?

[AndreaG]

Hi Rory,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[shiplurahman]

Hi Andrea G,

can you help me raise a ticket for support? It's been years since I used my Upwork profile for work. I am in the process to update my profile, but not able to submit any proposal due to Phone number verification is not going through, saying it is in use.  Thank you so much for your help and support. 

Best regards

Md Amzad

[ArjayM]

Hi Md,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[asmalott]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

Amiee Malott

[williamtcooper]

Hi Amiee,

Please make sure that you typed the right phone number. Have you only had your number for a few years or less?

You will need to contact Support if your number is correct. Have a great day!

[fe206426]

Hi, I am trying to finish registering but I am not receiving the text message to verify my account. 

[LuiggiR]

Hi Alleigh,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[bb5511b7]

Whenever I type in my number to apply for jobs, it says it is already in use. It is not. I need someone from customer service to assist me. Thank you.

[LuiggiR]

Hello Grace,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[f1185097]

I cannot verify the code for my phone, please could i have some assistance

[759e32fa]

Hi Ella,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[7b0643d8]

I am unable to verify my phone because it says my number is already in use. I created an acccount as a client by accident and added and additional freelancer account but the freelancer account is not able to apply to any jobs until my phone has been verified. How do I get in contact with someone who can help me with this issue?

[ArjayM]

Hi Thoki,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here to resolve the issue. Please allow our team time to review your case and your ticket will be available on that page once done.

[7b0643d8]

Thank you, Arjay

[a43d8449]

my number verification is failing as it seems to say the number is in use in a different location. Can someone help me please?