Solved: Phone Associated with Another Account - Page 29

Andrea G · ‎09-01-2023

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

Andrea G · ‎09-01-2023

Hi all,

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~Andrea

View solution in original post

Arjay M · ‎11-16-2023

Hi Melany,

I've converted your post to a support ticket to give your case the attention it deserves. One of the team members will reach out to you on this page with further assistance in resolving your phone verification issue.

~ Arjay

Cory M · ‎11-17-2023

When trying to apply for a job I need to verify my phone number, but it says it's already in use.

I checked the only other account I know of that I have/had (a client account) and my phone number wasn't even attached to it. I have now even closed that account just to be sure.

Everyhting says "contact support" but that seems literally impoassible and is infuriating becasue every link and robo-chat just links to all their articles that DON'T HELP.

Hoping a moderater here or some actual human can help me...

William T C · ‎11-17-2023

Cory,

Use a different number. Someone else may have typed your number in by accident.

Arjay M · ‎11-17-2023

Hi Cory,

I've converted your post to a support ticket to give your case the attention it deserves. One of the team members will reach out to you on this page with more information and further assistance with your concern.

~ Arjay

Piletji M · ‎11-17-2023

When I try to verify my phone number it says it is already in use. Help?

Joanne P · ‎11-18-2023

Hi Piletji,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne

Nicole D · ‎11-19-2023

When I first created my account it said my phone number was already in use but I do not have any other Upwork accounts. I tried creating a TextNow account and utilizing that number but that didn't work either. I'm aware I need to create a ticket so an angent can assist me however the little chat box did not prompt me to "Contact Support." I appreciate your help.

Luiggi R · ‎11-19-2023

Hi Nicole,

I'm sorry you're having trouble verifying your phone number. I've escalated your concern via a support ticket. One of our agents will be getting in touch with you soon and assist you further.

~ Luiggi

Nicole D · ‎11-19-2023

Thank you!

Erik F · ‎11-19-2023

Hi UpWork!

I just registered as a new and excited freelancer on the app. For some reason I keep getting a notification that my phone is already in use. I identified an old profile that was connected to the client side of the app so I closed and deleted that profile thinking that was it, but it's still giving me the same notification. This is causing me an issue as I cannot apply to current freelance jobs that are currently posted. I have tried multiple emails of mine to try to identify what email this may be tied to but I am having no success.

Please provide support on this as soon as possible.

Thank You!

Pradeep H · ‎11-19-2023

Hi Erik,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Benjamin D · ‎11-19-2023

Hello Upwork

I just signed up for Upwork with my personal email. I once had an account through my work email. With my work account I used my personal phone number. When I left the job my email was deleted so I no longer have access to the account. When I try to inquire about new jobs I cannot follow through with the process because it says that my number is associated with another account. I am not sure what to do because I cannot access the old account. I tried going through the automated system, but it kept saying that I should try and type it a different way. Please help I need the money 😕

Pradeep H · ‎11-20-2023

Hello Benjamin,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Benjamin D · ‎11-20-2023

Thank you so much!

Marci W · ‎11-20-2023

Hello,

I hope this can reach some sort of support personnel on here (seems like this is the only place that I can go to recieve help. I mean, come on, not even a support email address? It would be really nice!)

I made an account with my phone number many years ago when I was much too young for a job and just wanted to make some extra cash, but now I am 19 and a freelance creative writer looking to use this platform to help me gain job experience. I, however, cannot apply to or accept any work until my phone number is disconnected from whatever old account I had.

Thank you

Joanne P · ‎11-20-2023

Hi Marci,

I have requested our team's assistance to help you complete the phone verification process. One of our agents will assist you directly via a support ticket.

~ Joanne

Tatenda M · ‎11-21-2023

I created a buyer's account maybe 2-3 years ago and now want to explore my freelancing journey so I deactivated the old account and made a new one with my business email instead of my personal one. I'm not having errors saying my phone number is still in use from my deactivated account. Can any one help or have any solutions for me?

Tatenda M · ‎11-21-2023

Typo there... I'm NOW* having errors saying my phone number is still in use from my deactivated account.

NikolaS N · ‎11-21-2023

Hi Tatenda,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Erin T · ‎11-21-2023

I cannot apply to any jobs because when I try, am asked to verify my phone number. When I enter my phone number and error occurs saying "phone number already in use". This is my phone number and has been for almost 20 years. I cannot find any help anywhere. I need to fix this so I can even APPLY for a job! It tells me to contact customer support which just sends me to FAQs. I need help ASAP!

Muzzamal H · ‎11-21-2023

Hello Erin T,

You need to make a call or text to support. They solve your queries because we already have some issues with our profile or ID verification. We get solutions through support contact in call meetings.

Arjay M · ‎11-21-2023

Hi Erin,

I've shared your report with the relevant team for further review. One of the members will contact you here with further assistance on how to proceed. Thank you!

~ Arjay

Chae L · ‎11-21-2023

I am having a same issue.

How can we contact the support team to fix this issue?

Joanne P · ‎11-22-2023

Hi Chae,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Linus A · ‎11-21-2023

Hi,

I've been trying to get my client account set up so I can start to post jobs on upwork. But I am not able to verify my phone number, despite the PIN being sent multiple times. I am based in Indonesia (+62) and everytime I input my phone number to verify it, nothing is sent.

Can you help me to check if SMS verification is still working for Indonesia?

Phone Number is already in use