Sep 1, 2023 11:58:47 AM Edited Sep 1, 2023 09:15:44 PM by Andrea G
I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.
Solved! Go to Solution.
Sep 1, 2023 09:19:55 PM Edited May 3, 2024 06:41:28 PM by Andrea G
Hi all,
If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.
Update:
Feb 15, 2024 11:34:51 PM by Alexander F
Feb 25, 2024 04:34:07 PM by Damion S
I also am having issues using my phone number, says it's already in use. The chatbot was extremely unhelpful.
Feb 25, 2024 05:10:43 PM by Luiggi R
Damion, I'm very sorry to hear this is happening to you as well and that you had trouble with the chatbot. I've also escalated your post so that one of our agents can assist you directly via a support ticket.
Feb 25, 2024 05:09:28 PM by Luiggi R
Hi Alexander,
I'm sorry about the delay in getting back to you regarding this. Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 25, 2024 06:04:33 PM Edited Feb 25, 2024 06:40:25 PM by Luiggi R
I cannot login or create my account, because it's saying my phone number is in use. I no longer have access to this old company that was eliminated. Can someone please help me get verified (accept my number)?
**Edited for Community Guidelines**
Feb 25, 2024 06:41:09 PM by Luiggi R
Hi Spencer,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 26, 2024 01:17:41 PM by Joshua P
Title says it all. I can't find a single place to actually submit a ticket or chat with a human. Every time I click on the necessary information in the chat bubble it just sends me back to help articles.
Feb 26, 2024 01:47:37 PM by Luiggi R
Hi Joshua,
I'm sorry you're having trouble contacting support about this. Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 26, 2024 07:14:28 PM by Deborah C
Please help me I am trying to verify my Phone and it says pin use too many times.please help
Feb 26, 2024 03:54:57 PM by Sabra H
Hello, I recently set up an account, without realizing I had previously made an account years ago. Due to this, I am not able to add my phone number and complete my new account to begin working. Is there a way to fix this? I don't need that account that the number is currently attached to, as I have gone through a name change and made a new email since creating that account.
(I've already tried using the chatbot, it doesn't understand what I need)
Thank you!
Feb 26, 2024 07:12:20 PM by Zahra M
If you're unable to add your phone number to your new Upwork account because it's already associated with a previous account, and you no longer have access to or need that old account, you'll need to contact Upwork support for assistance in resolving this issue. Here's what you can do:
Contact Upwork Support: Reach out to Upwork's customer support team for help with removing the phone number from your old account so you can add it to your new account. You can contact support through the Help & Support section of the Upwork website or app.
Feb 26, 2024 07:23:30 PM by Arjay M
Hi Sabra,
Iโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with setting up your account.
Feb 26, 2024 06:50:00 PM by Kyle G
I'm trying to post a job, but in order to do so I need to verify my phone number. Every phone number I try, I get the same error message that the phone number is already being used by another account. I have no other accounts, and the support page and chatbot are utterly useless. Can somebody help?
Feb 27, 2024 01:58:24 AM by Chandler G
I'm unable to apply for any jobs because whenever I try to verify my phone number, I get the "Phone number already in use" error message.
The phone number is correct, and I've had this number for almost 20 years.
I'm unable to figure out how to raise a support ticket to get the issue addressed. The only help options I see are Community, Academy, or the chatbot, which doesn't help.
A very frustrating experience thus far. Is there an Upwork representative here who could help?
Feb 28, 2024 01:50:45 AM by Avery O
Hi Chandler,
Looks like you were able to file a ticket to get in touch with the Upwork Support Team. Don't hesitate to continue coordinating with them through your open ticket. You can access your ticket (and future tickets) on this page (Question mark button on the upper right-hand corner of your Upwork account > My Requests page).
Feb 28, 2024 01:17:33 AM by Minh N
I know this is a known issue, but I can't find any solution (no way for me to contact support directly), so I have to post here.
I can't use my phone number to finish creating my freelance account. Can someone from the Upwork team please reach out or create a ticket to resolve this?
Thank you so much!
Feb 28, 2024 01:56:24 AM by Avery O
Hi Minh,
The Upwork Support Team will reach out to you through this ticket once they get to your ticket in their queue. Let us know if you need further help with anything!
Feb 28, 2024 07:58:47 AM by Aidan W
Feb 28, 2024 08:47:47 AM by Nikola S
Hi Aidan,
Thank you for reaching out to us. Iโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 28, 2024 07:23:21 PM Edited Feb 28, 2024 08:35:35 PM by Luiggi R
Hello,
It's prompting me to set up phone verification, but it indicates that my number is already in use. This is inaccurate, as I don't have another account and am currently in the process of setting up my account. Can someone who is an actual customer service rep, not help chat please help me?
Thank you
**Edited for Community Guidelines**
Feb 28, 2024 08:39:42 PM by Luiggi R
Hi Jessica,
Thanks for bringing this to our attention. Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 29, 2024 01:52:25 AM by Bettina L
Why is there no clear way to enter a support ticket? I'm trying to complete my freelancer profile and it says my phone number is already being used. Please do not refer me to the chat but. It was most unhelpful both times I tried to you resolve this issue.