Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[PradeepH]

Hi Bettina,

I am sorry to hear about the trouble contacting our support team. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[9c538b5a]

I am trying to verify my phone number to apply to jobs but it says my number is being used by another account. I am not sure which account 

[LuiggiR]

Hi Kaylynne,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[1df26c1e]

I am having issue adding my phone number becuase its already being used. I can not find my old account too!  I need help 😞

[JoanneP]

Hi Emine,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.https://support.upwork.com/hc/en-us/requests/45899905

[c9aa4e87]

I am trying to create a freelancer account and it won't let me apply to anything until my phone number has been verified, but it's saying my number is in use by another account. I have no idea what account this would be or how to login to it. I tried reaching out to support but received no response.

[b4500798]

I'm having the same issue. I did the chat thing and it was just a bot that answered so it didn't help me. 

[PradeepH]

Hi Hollie and Morgan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[e96f2abf]

Hi Preston,

I tried posting a job to create a logo for our podcast. when it prompts me to add my phone number, it tells me someone else is actually using my phone number. 

Dont know who to contact about this.

[LuiggiR]

Hi Adrian,

I'm sorry you're having trouble verifying your phone number. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[cf1621a5]

I am having this same exact issue where I can't verify my phone number. I looked everywhere for a way to contact customer support but could only get the chat bot support which takes me back here. Could someone help me? 

There's nothing that allows me to submit a ticket.

[PradeepH]

Hi Andrew,

Thank you for reaching out to us. Your report has been forwarded to our team and you will receive a support ticket from one of our agents who will help you with your issue. You can access your support tickets here.

- Pradeep 

[84d92854]

Hi, I created an account years ago just checking things out. I'm trying to start putting bids now, however it asks me to verify my phone number but then says that number is already in use and I can't get past that screen? I can't seem to figure out how to get a hold of an actual human either at upwork.

Solutions I've tried
Reloaded page
Tried to bid on another project
Delete account - says the account is deleted but the phone number is STILL in use already.
Hours and hours of trying to find a way to contact customer support

I really want to get this resolved sooner than later. Thanks

[LuiggiR]

Hi Colton,

I'm sorry you've been having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[84d92854]

Great, thanks Luiggi. I appreciate it!

[bd3351d6]

Can I get help with a similar issue 

thank you

[PradeepH]

Hi Edgar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[fca660b3]

I have created a wrong type of account and deleted it but somehoe my phone number is tied to it. After which, when I create a client account to hire a freelancer, I'm unable to post the job. the error is - This number is being used by another account. How do I fix this?

[PradeepH]

Hi Delli,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[6bee450d]

This has been an extremely frustrating support experience. 

My phone number is connected to my old work email address. I can't verify my account with my new work address because my number is associated to that account. 

I have tried the chatbot but it puts me into a loop of sharing details on the issue, linking to an article which offers nothing more than "create a support ticket," but all of the instructions to create a support ticket lead back to the support page and chatbot. 

There appears to be no support phone number and the account verifcation emails do not have any email support options.

How do I create a support ticket to get out of this mess and start posting some requests?

[kukulkanr]

I have a similar situation. I just managed to create a request on Thursday, but now it is being ignored. All the upwork support is simply silent and ignores, and the chat bot also answers the same thing in a circle.

The most interesting thing is that everything was working on Thursday. I could quickly and easily contact the robot and ask to connect me with a person and he did it without any problems, and then I calmly tried to solve the problem, and they promptly answered me in the task that I opened. Now everything is silent and work repeats the same thing

[AndreaG]

Hi Jim,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[kukulkanr]

Tell me why the robot stopped switching to people? And why am I being ignored?

[6bee450d]

I agree. Maybe they aren't aware that the chatbot doesn't give the option for a support ticket or to speak with someone? Very frustrating to get stuck in a look and have everything on the support site say to go back to the chatbot. 

[kukulkanr]

I think they know. The chat bot was working on Thursday. I think they have a caste system of profiles, they allow some to communicate with people, they forbid others to do so. On Thursday I changed the country and apparently the profile filter broke and I was able, as a privileged person, to contact the support service. Now they have returned those filters to my profile and I can no longer do anything normally. I also noticed during that period that the contracts were 5-7 times higher in price. Now prices are extremely low. This is a terrible exchange with a terrible caste system