Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

After apply for a job, then to verify phone number by text or call and neither works. I'm getting this message: Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.

[#3]

Hi Jennifer,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#4]

Can you help me? I have tried verifying my phone number but I don't receive codes after waiting for hours, I've tried other numbers and devices same thing... really frustrating 

[#5]

Hi Origbo,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Thank you!

[#7]

Hello,

    I am attempting to apply for jobs and it's asking to verify my phone number, when I click on text or call, it states that "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support". Please help.

[#8]

Hi Nick,

I’ve escalated your community post to a support ticket to give your account concern the attention it deserves. One of our agents will be in touch with you soon to assist.

[#9]

I have an active phone, but it has no texting capabilities. How can I get the verification code to finish setting up my profile?

[#10]

Hi Corey,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Yes, I do need assistance. How do I reach the support team directly? Thanks for your fast response.

[#12]

I am having the same issue someone please assist.

[#13]

Hi Shawheen,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#14]

While creating this new account, it says my phone number is already taken. That's not possible. I just tried logging in with all of my google accounts, all of my emails, and my Apple account and all of them take me to create a new account or say that I don't have an account. I need my phone number removed from your system and I'd like to know the account it's associated with

[#15]

Hi Skyler

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

I accidentally created two upwork accounts. I deactivated the second one after I realized this, but I can't change the contact information on my active account now. It says the email address is already in use. I couldn't add my phone number to the second account because it was already attached to the first one, which is how I realized I had already created an account.

So now I can't add my email address to the first account, and I can't add my phone number to the second account.

The only support option I have been able to access is the chat bot, which has been unhelpful. It appears there is no way to get support from a human. How do I fix the contact information on my account?

[#17]

Hi Ernest,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#18]

I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. whener I try applying for a job I get this message "phone number is already in use" and I cannot proceed with th application.

Could someone advise please. 

[#19]

Hi Alia,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#20]

I am trying to submit a job request, but the system says my phone number is already in use. Can anyone help me resolve this issue? Thank you!

[#21]

Hi Jane,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#22]

Hello. I know this topic has been posted time and time again, but everything I have read for a solution was direct communication with the support team. 

I cannot finish my profile setup because apparently an old email may have my phone number attached to it. Whatever account I have, I would like deleted so I can start fresh. I do not remember ever using upwork in a freelance capacity before. I do remember using upwork to find someone for a project in the past, but was unsuccessful.

Any help would be appreciated. Thank you!

[#23]

Hi Peter,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Hello Support. I have a client account which I opened some years ago. I no longer use the former phone number. I opened a freelance account, and could not have my new phone number verified. It says number already in use. Could you help?

Thanks.

Simeon

[#25]

Hi Simeon,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Hello, I need help with the same issue. I need to receive verification code but am being told that my number is already in use which cannot be the case. Please help? Thank you