Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Dec 30, 2020 12:28:19 PM Edited Dec 30, 2020 12:53:42 PM by Andrea G
Hi there,
I'm creating a freelancer account but at the last step I'm unable to use my mobile number as it says it's already in use.
I think this is because I had a client account before and would have used the same number. I have sinced deleted the client account but am still having the same issue.
username: **Edited for Community Guidelines**
email address: **Edited for Community Guidelines**
Thanks,Dan
Dec 30, 2020 01:31:01 PM by Andrea G
Hi Daniel,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 30, 2020 11:21:34 PM Edited Dec 31, 2020 06:00:48 AM by Aleksandar D
Unable to link my phone number it says!
You have exceeded the maximum number of attempts to add this phone number. Try a different number or contact
**Edited for Community Guidelines**
Dec 30, 2020 11:26:46 PM by Goran V
Hi Ali,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.
Jan 2, 2021 10:48:00 AM by Raven M
Hello, I am trying to finish setting up my account but it says that my phone nymber is already in use. Can someone help me?
Jan 2, 2021 11:02:06 AM by Aleksandar D
Hi Raven,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Jan 3, 2021 10:27:38 AM by Steve B
I am trying to add a freelancer profile to my current account. When I get to the phone number verification step, it tells me my number is already in use by another account. I assume it's my client account. If it's letting me add a profile, why can't I use the same phone number?
Jan 3, 2021 03:00:15 PM by Aleksandar D
Hi Steve,
I checked and it seems that you already chatted with our support team on this ticket. Let us know if you need further assistance.
Thank you.
Jan 4, 2021 10:59:23 AM by Humberto M
My phone number is being used with another account but this is the first time I create an Upwork account.
Jan 4, 2021 12:18:54 PM by Andrea G
Hi Humberto,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 7, 2021 11:46:55 AM by Peter B
finish my profile to join coz it says my number is on another account but its not
Jan 7, 2021 12:38:34 PM by Andrea G
Hi Peter,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 10, 2021 10:33:18 AM by Gregory D
Hello,
my authenticator app was on my phone but now I've got a new phone I cannot access my settings or log into a new device.
Is there any way I can login with a new device without using my old phone?
Thank you
Jan 10, 2021 11:42:59 AM by Aleksandar D
Hi Gregory,
One of our team members will reach out to you directly via email to assist you further with your account.
Thank you.
Jan 10, 2021 11:17:35 AM Edited Jan 10, 2021 01:14:50 PM by Aleksandar D
Hello,
I am new to Upwork and I am trying to finish up the process of my account verification by entering my phone number to get a text message verification. But I keep getting an error message saying "This number is already in use by another account."
I have tried closing my account several times and re-doing the entire profile set-up but to no avail is there any change within the phone number verification.
Please help!
**Edited for Community Guidelines**
Jan 10, 2021 01:15:15 PM by Aleksandar D
Hi John,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Jan 13, 2021 11:00:19 AM by Wade B
I am having the same problem!!! I am unable to submit a proposal beecause I cannot complete my profile....:-(
Jan 13, 2021 12:36:46 PM by Andrea G
Hi Wade,
Could you please clarify what is the issue you're experiencing when trying to complete your profile?
Thanks!
Jan 13, 2021 02:12:31 PM Edited Jan 13, 2021 02:52:00 PM by Andrea G
🙂 Still a little new here. I saved my password, so I was immediately
launched into Upwork, but it led me into Create Profile. It asked for me
to enter the phone number **Edited for Community Guidelines** but I got an error message saying
that number was already used under another account. Doesn't make sense
because it recognizes me as Wade so I think I'm already in my account.
Does that make sense?
Jan 13, 2021 02:57:40 PM by Andrea G
Hi Wade,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 14, 2021 03:16:33 PM by Martin S
I am setting up my freelancer account but I get a warning that my phone number is used by another account. I closed the account that I had with another email address but I'm still getting the warning. Not sure what account uses my number and I cant complete my profile without it.
Jan 14, 2021 04:51:50 PM by Avery O
Hi Martin,
I'd like to note a gentle reminder that users are only allowed one Upwork freelancer account, regardless of the old account is closed. Just the same, I'll share your account information with the Customer Support Team so that they can get in touch with you and assist you further.
Jan 15, 2021 10:31:38 AM by Shawn M
It says my phone number is already in use, but I have had the number for more than a decade, the system didn't recognize my email before starting account creation, and I am unaware of any other accounts I might have.
How do I resolve this?
Jan 15, 2021 11:37:44 AM by Andrea G
Hi Shawn,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Jan 18, 2021 09:47:50 AM by James H
I just created my account but my number verification is failing and says my number is in use with another account. I've never used Upwork before. This is cumbersome and inconvenient to say the least. Please fix your glitch and advise how to proceed.
Jan 18, 2021 09:57:47 AM by Bojan S
Thank you for reaching out to us, James.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 18, 2021 10:00:28 AM by Ankith Y
When I enter my phone number I get the message that the number is used by another account
Jan 18, 2021 10:55:27 AM by Andrea G
Hi Ankith,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 19, 2021 05:59:18 AM by Shaun K
I closed my previous account and created a new account. I wanted one for my freelance business not just myself. It won't let me use the same number I have closed the original account yesterday. Please advise.
Jan 19, 2021 08:27:52 AM by Andrea G
Hi Shaun,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 23, 2021 11:38:38 PM by Nouman K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Jan 24, 2021 12:49:06 PM by Linze C
I'm getting the phone number already in use error when trying to finalize my account. Can you please assist? Thank you.
Jan 24, 2021 01:57:27 PM by Luiggi R
Hi Linze,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jan 26, 2021 02:04:55 PM by Benjamin Y
I don't recall ever setting up an Upwork account. If I did, I definitely never finished it. Can a moderator help me fix this? I don't know where else to post this since the contact chat just sent me here.
Jan 26, 2021 02:56:38 PM by Bojan S
Thank you for reaching out to us, Benjamin.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 28, 2021 03:24:36 PM by Jennifer L
I just logged back into my account after quite some time of it being inactive. After I reset my password and logged in, it takes me to my profile where i'm being asked to enter my phone number. Whenever I put my phone number in I keep getting a message saying that my number is being used by another account. I've only ever had one account which is the one I just reset so why am I getting this message.
Jan 28, 2021 05:02:01 PM by Joanne P
Hi Jennifer,
I've shared your concern with adding your phone number to the team. One of our team members will reach out and assist you directly via a support ticket.
Jan 29, 2021 12:55:42 PM by Randi M
Seems to be a problem for a lot of users. I've tried to use chat and that didn't work. How can I get this resolved? Thanks.
Jan 29, 2021 01:34:24 PM by Bojan S
Thank you for reaching out to us, Randi.
One of our team members will reach out to you directly to assist you with your phone verification process.