Solved: Phone Number is already in use - Page 18

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Brittani M · ‎08-03-2022

It is showing that my phone number has already been used but I don't remember setting up an account before.

NikolaS N · ‎08-03-2022

Hi Brittani,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Ilyssa G · ‎08-04-2022

Hi Nikola,

I am having the same problem with my phone number already being in use. I did make an account years ago with the same number. Maybe that's part of the reason why it says it's already in use? How should I move forward?

Arjay M · ‎08-04-2022

Hi Ilyssa,

Firstly, welcome back to Upwork! I'll have one of our team members reach out to you with more details on the error and of course with assistance on how to proceed. You can access your support ticket linked to your concern on this page.

~ Arjay

Liz B · ‎08-05-2022

I tried to finalize account and got "This number is being used by another account". HELP

Andrea G · ‎08-05-2022

Hi Liz,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

Charles B · ‎08-05-2022

The sign up process is saying my account can't be completed because my phone number is already in use. I don't have an account already so this is clearly an error. How do I fix this?

Cheers,

Annie Jane B · ‎08-05-2022

Hi Charles,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Dina J · ‎08-10-2022

I cannot verify my Upwork account. It says my number is being used by another account but this is my phone number.

Arjay M · ‎08-10-2022

Hi Dina,

Firstly, welcome to Upwork! I'm sorry to hear that you're having difficulties verifying your phone. I'll have one of the team members reach out to you directly via a support ticket with assistance on how to proceed. You can access your ticket on this page.

~ Arjay

Alisneldo O · ‎08-11-2022

I am unable to verify and complete my account. It is saying that my number is in use on another account.

Andrea G · ‎08-11-2022

Hi Alisneldo,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

Brandon B · ‎08-14-2022

I deleted my old account. When i created a new account, it stated that the number is already in use. How do i solve this ?

Annie Jane B · ‎08-14-2022

Hi Brandon,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Nia L · ‎08-18-2022

I have made an account today and can not complete it due to the phone number being used for another account that I do not have access to or that someone else made. Please help.

Arjay M · ‎08-18-2022

Hi Nia,

Thank you for your message. I've escalated your report to the appropriate team. They will surely have this reviewed and you should be getting an update via a support ticket. You can access your ticket and communicate with the team on this page.

~ Arjay

Jenny K · ‎08-19-2022

I just created my account but my number verification is failing saying the number is in use with another account. I can't create my profile without my phone number and verifying via text. What do I do?

Arjay M · ‎08-19-2022

Hi Jenny,

To start with, welcome to Upwork! I'm sorry to hear that you're having difficulties verifying your phone. I'll have one of our team members assist you via a support ticket. You can access the ticket and communicate with the team through this page.

~ Arjay

Matthew S · ‎08-24-2022

Hello Upwork Team,

I am having issues with creating my account with my primary email. It is saying that I am unable use my phone number due to it being in use. I have not used upwork in the past.

Arjay M · ‎08-24-2022

Hi Matthew,

I have escalated your case to the appropriate team and one of the members will be in touch via a support ticket. You can access your ticket and communicate with the team here once it's been set up.

~ Arjay

Ama A · ‎08-24-2022

Hello,

I keep getting this message when trying to finish my profile "This number is being used by another account". I dont have another phone number so I'm not sure what to do.

Thank you

Arjay M · ‎08-24-2022

Hi Ama,

Firstly, welcome to Upwork! I'll have one of our team members assist you further with the phone verification via a support ticket. You can access your ticket and communicate with the team here or in your email once it's been set up.

~ Arjay

Raleigh N · ‎08-25-2022

Hi! I've seen others with this issue but can't find the solution. I'm trying to create a profile, but it says my phone number is already in use. Can someone help?

Arjay M · ‎08-25-2022

Hi Raleigh,

I'll have one of our team members reach out with further assistance on your phone verification. A support ticket will be created where you can communicate with the team and that can be accessed on this page.

~ Arjay

Runmeng Z · ‎08-26-2022

I am setting up my greelancer account, but got the error message that 'This number is being used by another account'. Please tell me how to fix this issue, thanks.