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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi
Upwork

View solution in original post

893 REPLIES 893

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

Hi Mhiret,

 

Firstly, welcome to Upwork, and thank you for reaching out to us here in the community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

Hi I am also having the same issue! 

 

Hi Samuel,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

I have the same issue, please help. 

 

Hi Romario,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

Hello,

 

I'm trying to make my Upwork profile and it shows the same problem as above.


Michael

Hi Michael,

 

Firstly, we truly appreciate your interest in starting a career with Upwork. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

 

~ Arjay
Upwork

I am having the same issue. Can I get help to remove the other account? 

Hi Jessica,

 

Thank you for reaching out to us. Please note that users are only allowed to have one account and having multiple ones is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information about your original account? The email address associated with it should work. Looking forward to your message.

 

~ Arjay
Upwork

I can't find a button to send you a pm. can you show me a screenshot of where the link is?

Hi Jessica,

 

Apologies for the confusion, you should be able to send private messages now.

 

~Andrea
Upwork

Thank you!

Hi Jessica,

 

I can confirm that I did receive your message. I have shared your report with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page

 

~ Arjay
Upwork

Hi, I am also facing this issue as I am trying to complete my upwork profile, but receving an error that says my phone number is used. I'd greatly appreciate assistance with this.

Hi Candice,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Howdy Upwork Moderators,

 

I'm having the same issue. Can you share my report with your team and have one of your team members reach out and assist me directly via a support ticket? And can you give me a link where I can access my support tickets and coordinate with the team? 

 

- Y'all tha best,

Clint

Hi Clint,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi,

I am also having the same problem with phone number verification. It is my first time creating an account, and it also says that my phone number is being used by another account. However, I do not recall creating an account previously. I would appreciate your help with this issue.

Arman

Hi Arman,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Why doesn't upwork just remove this block? If the person can include their verification code then the phone and number is theirs. It makes no sense to spend so much wasted time on tickets

Hi Elle,

 

I've checked your account and I can see that you're experiencing the same error upon creating an account. Please be reminded that users are only allowed to have one account and having multiple accounts is a serious violation of Upwork's TOS. This is why phone number verification is one important part of our privacy and security process.

 

I can also see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~ Arjay
Upwork

I am having the same issue. How do I find and account by the phone number? 

Hi Justin,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork

Hello!

 

 I am having the same issue with my phone number, can someone help me too?

Hi Orrin,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

Hi, can someone please help me. It's been a couple of months and I still can't log in to set up my profile...

 

Hi Romario and Robert,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork

I am having the same issues, can I have some help please?

 

Same here, I'm trying to create an account and I can't verify my phone number because "This number is being used by another account". I also can't upload a profile picture and receive the following message "Sorry, something went wrong. We were unable to upload your image."

 

Any assistance would be greatly appreciated. Thank you.

Hello Christian,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Hi i am having the same issue, can i have support message me 

 

 

Hi Gregory,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Upwork

Having the same issue โ€“ please advise.

Hi Jane,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
3090c6d3
Community Member

It keeps telling me that the number is in use but this is my only profile. My other profile that i found has been closed. this is my only phone number, please help

You are not allowed to create a new account if you already had one. A closed account counts as one account and now you have 2. You need to contact support to have your original account reopen and to close this one. Do not use this second account as all your activities will be deleted.

Hi Tatyana,

 

Sophie's correct! Users are only allowed to have one account and having multiple ones is a serious violation of Upwork's TOS. I took the liberty of escalating your concern directly to our Support Team for further review. We suggest you coordinate with the team through this support ticket and they will surely assist you accordingly on how to proceed with your account.

 

~ Arjay
Upwork
986183cd
Community Member

Hello - I am also experiencing an issue like this. It states my phone number is already in use and I cannot complete my profile. I suspect an account I created while at a company might have caused this, but I no longer have access to that account to remove it in use.

Hi Kyna,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork
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