Phone number already in use

[a2710568]

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

[ab660a4f]

Hi Joanne,

I am having the same issue, can you please advise on how to resolve? I'd love to start applying to job postings but this seems to be holding me back. Thanks so much! 

[AndreaG · Accepted solution]

Hi all,

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

[8c54abd0]

I am having the same problem and I need to submit a support request. Where do I do that?

[3beafb66]

Hi Andrea,

I'm having the same issue when attempting to create my profile. Could I have a ticket for this?

[ab660a4f]

Hi Andrea, 

I am having the same issue as listed above, I'm attempting to apply to a job posting and it's asking me to verify my phone number. When I type my number in, it gives me an error (I have a screenshot but it has my phone number listed on it, so please let me know privately if you'd like to see the error message). I have a client profile from a while ago that I removed my phone number from in favor of my freelancer profile, however, it's still giving me the same error regardless of having removed the number from my other profile. I've attempted to get in contact with support but the chatbot keeps me in a loop and won't allow me to connect with a real person or submit a ticket.

Greatly appreciate any help you may be able to provide! Thanks!  

[ab660a4f]

Following up here, thanks!

[38b0b854]

How do you possibly reach the support team? I am having this same issue and your phone number just directs me to the website, website directs me to the chat, chat directs me to this forum, and you as a support person on the forum are telling us to contact yall directly... BUT HOW??? Please help I am trying to apply for a job and only have 1 phone number my account is a client and free lancer and it wont let me proceed becuause my phone number is already in. use

[ArjayM]

Hi Jeremy,

I see you've coordinated with our support team, and a support ticket was raised. I can confirm that your case has been escalated to the appropriate team for further review. You will get an update on your ticket here once it is done. 

[ab660a4f]

Hi Arjay, can you please review and advise on my comment earlier in the thread? Thanks!

[79833348]

can i also have a support ticket with the same issues? 1. 'phone number already exists' and 2. there is no way to create a support ticket

Thanks!

[79833348]

same issue: cannot apply to a job: says that the phone number is already being used (I can't apply to any job openings).
Also this is my way of creating a help ticket, as i dont know how to do that either, thanks!

[0327f806]

I have the same problem--my phone number was used with an account created a while ago that I no longer have access to, and I am trying to set up a new account but can't do that because my phone number is still attached to the old account. I tried to find some way to get help via chat, but couldn't find a path that helped.  How can I open a support ticket to resolve?  Thanks.

[JoanneP]

Hi Jon,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[44a6bf2c]

Hi There, 

I am having the same issue. Can I please also open a support ticket?

Thank you in advance.

[JoanneP]

Hi Katie,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[9d3456e0]

I am having the same issue. I cannot verify my phone number and I have chatted with the support bot. The bot tells me to contact support directly but there is no way to do so. 

[0e724af5]

Hi I'm having the same problem if you could please help.  Thanks!

[9afb971b]

I'm so happy to see this message. No matter what I do, I keep seeing "this phone number" is already in use. The "solutions" on other posts say to contact customer service and I keep going around in circles. I hope you can help.

Thank you,

Rosa

[LuiggiR]

Hi Rosa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[9d3456e0]

I am having the same issue. I cannot verify my phone number and I have chatted with the support bot. The bot tells me to contact support directly but there is no way to do so. 

[mmwilliams330]

How do you contact support directly? There are no instructions anywhere on how to do that. It is just an endless loop of chatbot, go to Community etc etc. I am getting the error Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.  I tried emailing support from an old ticket and it bounced back. Help please. My account is useless until I can get my number verified.

[PradeepH]

Hi Myka,

I am sorry to hear about the trouble reaching our support. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[9d3456e0]

I am having the same issue. I cannot verify my phone number and I have chatted with the support bot. The bot tells me to contact support directly but there is no way to do so. Please assist 

[b4cbc137]

How do I create a support ticket? There is no place on the website to create a ticket or speak to a person. Please help. 

[NikolaS]

Hi Samuel,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[1a6afcce]

Hi Nikola, I also am having this issue. Please help!

[9d3456e0]

I  also am having the same issue. I cannot verify my phone number and I have chatted with the support bot. The bot tells me to contact support directly but there is no way to do so. Please assist asap

[667f76e6]

Hi,

i have tried several times to verify my phone number but i get a message that my phone number is in use by another account.  where do i submit a support request. the support chat is not really helpful.

i need some help here asap.
thanks

[ArjayM]

Hi Sylvester,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you with further assistance in completing the phone verification process.

[1a6afcce]

Hi Arjay, I also am having this issue. Please help!

[59b96993]

Hi, I am having the same issue, my mobile is still linked to an old client account so now as a freelancer I cannot apply to any jobs as I cant get the code! Please can you resolve as soon as possible as I am missing out on applications

[LuiggiR]

Hi Matthew,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[691a2a57]

I have this same problem.

I get this message when trying to verify my phone number (Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.)

[1a6afcce]

How do I get in touch with your support team? Every time I try this in the chat it isnt helpful. Please help!

[15bda49b]

Hi. Similar issue.

I'm trying to finish my profile but my phone number is still associated with my old and now closed account. Please can you remove the phone number from the associated account so I can finish setting up my new profile? Thank you

[sofia2008]

You are blocked because you are not allowed to have new account. You will have to reopen your first account.

[1a6afcce]

How do I get in touch with the support team? I'm having the same issue.

[uzoukwuvonnie]

Yes I need help I have contacted customer support online and nothing it's talking to a robot. 

[1a6afcce]

Hi Andrea, I also am having this issue. Please help!

[ce57ed44]

Hello Andrea,

I am having trouble with this issue. May you please assist me?

Thank you.